Ashworth college BZ440 Online exam 1 2016

Question Question 1 of 20 5.0/ 5.0 Points All of the following are legs of the Three-Legged Stool of Total Quality EXCEPT: A. measures. B. people. C. processes. D. customer focus. Feedback: Page 5 Question 2 of 20 5.0/ 5.0 Points According to _________, organizations should concentrate their energy on eliminating the vital few sources that cause the majority of problems. A. the cycle of process improvement B. the Pareto Principle C. Deming’s Fourteen Points D. the integrated strategic focus Fe...