CPI Training Exam with Complete Solutions

CPI Training Exam with Complete Solutions all behavior is a form of communication -Answer-True The Directive Staff approach is a response to which Crisis Development Model behavior level? -Answer-Defensive When a person is in a tension reduction, what is an appropriate response? -Answer-Re- establish the relationship Which of the following statements best describes rational detachment? -Answer-Remain professional by managing your own behavior and attitude Precipitation factors are underlying reasons for behavior -Answer-True You can influence the crisis by controlling another persons attitude. -Answer-False What is something to keep in mind when listening with empathy? -Answer-Give your undivided attention The Supportive Stance is managing your position, posture, and proximity in relation to the person in crisis -Answer-True Nonverbal communication includes which of the following? -Answer-Body Language When a person asks a question you perceive as challenging (such as "Who do you think you are?) the recommended response would be to_____ -Answer-Downplay the challenge Important points for limit settings are: -Answer-Being respectful, simple, and reasonable The verbal escalation continuum is an expansion of which behavior level of the crisis development model? -Answer-Defensive