WGU C207 Data Driven Decision Making Module 4 Exam (Answered) Graded A+

WGU C207 Data Driven Decision Making Module 4 Exam (Answered) Graded A+ A SIPOC diagram helps you manage quality in which of the following ways? a It helps you understand how process elements fit together. b It ensures you focus on the internal work you and your team do. c It ensures that "what gets measured gets done." d It emphasizes how stakeholders perceive quality. a It helps you understand how process elements fit together. A SIPOC diagram ensures that you take a broad view of work instead of focusing only on internal work. It also considers the quality of the work and materials that suppliers provide. Finally, a SIPOC looks at how the outputs of the process are perceived and used by customers. Your quality management processes should monitor ________. a the products you produce b the processes you use to produce products c both the products you make and the processes you use to make them d the processes you use to make products but not the products themselves c both the products you make and the processes you use to make them Quality management encompasses both quality control and quality assurance, so it includes monitoring of both products and processes. Statistical process control relies on _________ to analyze results. a quality controls b metrics c process steps d the team b metrics Statistical process control relies on measurements or metrics to illustrate results and to analyze the root cause of any deviations from plans. What is quality management? a a principle that mandates that all quality projects are completed with no more than 3.4 defects per million outputs c a collaborative strategy that helps parties reach consensus by ranking and voting on several proposed choices d a technique that is focused only on uncovering defects in products and taking action to correct them b an approach to uncover customer needs and expectations and to adjust work to meet those needs to the highest extent possible Quality management helps to uncover expectations and to take action to ensure that completed outputs meet those needs. It involves taking action to correct defects and to prevent them from happening in the first place. What is the PDCA cycle used for? a to help teams find the critical path on their projects b to align an organization's day-to-day activities with its long-term objectives c to show how well an option will satisfy a criterion in a prioritization matrix d to gather information and test options on a small scale before implementing changes on a large scale d to gather information and test options on a small scale before implementing changes on a large scale The Plan-Do-Check-Act (PDCA) cycle lets teams run experiments and test hypotheses on a small scale before they are executed on a larger scale. Why is it helpful for an organization to use a process approach in managing its quality activities? a It shows an organization's commitment to strong leadership. b It helps to establish collaborative relationships with suppliers. c It helps to create consistent, predictable outcomes. d It ensures that all project participants are fully engaged in their work. e Leave blank for now. I'll submit my answer later. c It helps to create consistent, predictable outcomes. By analyzing and improving the processes in its quality management system, an organization ensures that its outcomes are consistent and predictable. A Pareto chart is a type of ________. a bar chart b run chart c flowchart d check sheet a bar chart A bar chart is a type of histogram that teams use to help prioritize the causes of quality problems. Why should practitioners take a systems approach when implementing process changes? a. because a systems approach will reduce bias and increase trust in the changes made b. because a systems approach will show the organization's commitment to strong leadership c. because a change to one part of the system will likely affect other parts of the system d. because the whole system will have to be changed to accommodate changes to any one part of the system c. because a change to one part of the system will likely affect other parts of the system Because the parts of a system are often interrelated, changes to one part of the system will likely affect other parts as well so practitioners will need to evaluate the whole system when they make changes to any part of it. A collaborative relationship with suppliers often results in ________. a. increased costs b. decreased costs c. increased bias d. strong leadership b. decreased costs Quality control focuses on uncovering defects, while quality assurance focuses on improving processes to prevent defects. T/F T Why do you need quality control processes if your quality assurance measures are effective? a. because you can't complete a quality assurance process without doing quality control first b. because defects can still occur, even with the best quality assurance processes in place c. because quality assurance activities are reactive while quality control practices are proactive d. because quality assurance is composed of both quality management and quality control b. because defects can still occur, even with the best quality assurance processes in place Statistical Process Control ensures that quality is built into processes, instead of added on to the end of processes. T/F T. By including control measures into production processes, SPC guards against mistakes being incorporated into products. Quality management uses measurements and statistics to quantify information and evaluate results ________. a. subjectively b. objectively c. specifically d. directly b. objectively Quality management practices rely on measurements and statistics to look at processes objectively. This provides a reliable way to measure improvements and gauge progress. A run chart is a simple way to illustrate performance measures over a period of time. T/F T What do the control limits on a control chart show? a. the time intervals for the data collected b. the average value of the data points c. the minimum and maximum values that should not be exceeded d. the trends in performance c. the minimum and maximum values that should not be exceeded A flowchart is a graphic representation of the steps that make up a process. T/F T In a flowchart, a diamond shape indicates the point in the process where ________. a. a solution has been found b. a question must be answered c. a process step occurs d. the process begins or ends b. a question must be answered What is the main function of a check sheet? a. to show the steps that make up a process b. to show the possible root causes of problems c. to collect and tabulate data