WGU C235 Training & Development Prep
Exam Questions With Solved Solutions.
Organization - Answer A social unit of people structured and managed to meet a need or pursue
collective goals
Human Resource Management - Answer Entire set of activities used by an organization to align its
human capital with organizational objectives and strategies
Examples of Intangible Resources - Answer Human Capital
Social Capital
Intellectual Capital
Organizational Capability
Human Capital - Answer Tacit knowledge
Education and experience
Work-related know-how
Social Capital - Answer Corporate Culture
Management philosophy
Coaching/mentoring relationships
Informal networking systems
Intellectual Capital - Answer Patents and trade secrets
Copyrights
Intellectual property
Organizational Capability - Answer Bring new products to market quickly
Absorb and integrate other cultures in a merger
,Identify customer needs and respond directly to them
Continuously improve production processes to drive down costs
How is training and development strategically important in an organization? - Answer By creating value
for customers through training
Increase shareholder returns by investing in training and development
Creating a competitive advantage through human capital
Differentiate between Training and Development - Answer Training: Learning that is planned by the
organization and designed so as to further organizational objectives
Development: Training that is longer-term in focus, designed to help employees prepare for future jobs
What is an intangible asset on which a company can build a sustainable competitive advantage by
providing training regarding tacit knowledge in an effort to differentiate itself in a strategic way? -
Answer Human Capital
Orientation - Answer The first common training that new hires go. New employees are exposed to the
expectations the organization has for them, key policies and procedures relevant to them, the basic
business model under which the organization operates in order to be successful, the variety and types of
co-workers present on the job, and other aspects of organizational life.
Which activity is the human resource dept performing by offering a series of programs and activities that
include orientation, diversity, and total quality management? - Answer Training
What is a direct benefit of a new employee orientation program? - Answer Increased employee
retention
ADDIE model of training and development - Answer A common framework for training and
development where the five steps in the model are Assessment, Design, Development, Implementation,
and Evaluation.
What does the ADDIE model suggest? - Answer A continuous cycle wherein the results of evaluation
from one training program become part of the assessment of needs for the next program
, Based on the belief that the training is most effective when it provides learners with a clear statement of
what they must be able to do as a result of training and how their performance will be evaluated
What is sustainable competitive advantage built upon? - Answer Intangible resources, such as
organizational capabilities, processes, systems, attributes, and knowledge and information controlled by
the firm
Copyright Act 1976 - Answer Protects the authors of "original works" from others who would use their
work unlawfully
The law that prohibits the printing, duplication, or distribution of copies of another's literary, artistic, or
other creative expressions except under certain circumstances.
Age Discrimination in Employment Act - Answer Law that prohibits discrimination in employment
against persons age 40 and over. Select to training programs can't be based on age. For example, a
company will not send employees age 40 and over to training.
Civil Rights Act - Answer Law prohibits discrimination in employment practices on the basis of race,
color, national origin, religion, and sex.
Need to monitor for signs of adverse impact of employees
Americans with Disabilities Act - Answer A law that states an employer may not discriminate against
either an applicant or a current employee because he or she was previously disabled or appears to be
disabled.
Keep in mind the need for reasonable accommodations
A copyright holder has the right to authorize others to ______ the work publicly. - Answer Reproduce,
Distribute, Display
Which practice is allowed under the Age Discrimination in Employment Act of 1967 (ADEA)? - Answer A
company requires employees be at least 28 for promotion and will not hire employees under age 18
Reasons training and development has become a critical organizational activity - Answer Globalization
Advancements in Technology
Exam Questions With Solved Solutions.
Organization - Answer A social unit of people structured and managed to meet a need or pursue
collective goals
Human Resource Management - Answer Entire set of activities used by an organization to align its
human capital with organizational objectives and strategies
Examples of Intangible Resources - Answer Human Capital
Social Capital
Intellectual Capital
Organizational Capability
Human Capital - Answer Tacit knowledge
Education and experience
Work-related know-how
Social Capital - Answer Corporate Culture
Management philosophy
Coaching/mentoring relationships
Informal networking systems
Intellectual Capital - Answer Patents and trade secrets
Copyrights
Intellectual property
Organizational Capability - Answer Bring new products to market quickly
Absorb and integrate other cultures in a merger
,Identify customer needs and respond directly to them
Continuously improve production processes to drive down costs
How is training and development strategically important in an organization? - Answer By creating value
for customers through training
Increase shareholder returns by investing in training and development
Creating a competitive advantage through human capital
Differentiate between Training and Development - Answer Training: Learning that is planned by the
organization and designed so as to further organizational objectives
Development: Training that is longer-term in focus, designed to help employees prepare for future jobs
What is an intangible asset on which a company can build a sustainable competitive advantage by
providing training regarding tacit knowledge in an effort to differentiate itself in a strategic way? -
Answer Human Capital
Orientation - Answer The first common training that new hires go. New employees are exposed to the
expectations the organization has for them, key policies and procedures relevant to them, the basic
business model under which the organization operates in order to be successful, the variety and types of
co-workers present on the job, and other aspects of organizational life.
Which activity is the human resource dept performing by offering a series of programs and activities that
include orientation, diversity, and total quality management? - Answer Training
What is a direct benefit of a new employee orientation program? - Answer Increased employee
retention
ADDIE model of training and development - Answer A common framework for training and
development where the five steps in the model are Assessment, Design, Development, Implementation,
and Evaluation.
What does the ADDIE model suggest? - Answer A continuous cycle wherein the results of evaluation
from one training program become part of the assessment of needs for the next program
, Based on the belief that the training is most effective when it provides learners with a clear statement of
what they must be able to do as a result of training and how their performance will be evaluated
What is sustainable competitive advantage built upon? - Answer Intangible resources, such as
organizational capabilities, processes, systems, attributes, and knowledge and information controlled by
the firm
Copyright Act 1976 - Answer Protects the authors of "original works" from others who would use their
work unlawfully
The law that prohibits the printing, duplication, or distribution of copies of another's literary, artistic, or
other creative expressions except under certain circumstances.
Age Discrimination in Employment Act - Answer Law that prohibits discrimination in employment
against persons age 40 and over. Select to training programs can't be based on age. For example, a
company will not send employees age 40 and over to training.
Civil Rights Act - Answer Law prohibits discrimination in employment practices on the basis of race,
color, national origin, religion, and sex.
Need to monitor for signs of adverse impact of employees
Americans with Disabilities Act - Answer A law that states an employer may not discriminate against
either an applicant or a current employee because he or she was previously disabled or appears to be
disabled.
Keep in mind the need for reasonable accommodations
A copyright holder has the right to authorize others to ______ the work publicly. - Answer Reproduce,
Distribute, Display
Which practice is allowed under the Age Discrimination in Employment Act of 1967 (ADEA)? - Answer A
company requires employees be at least 28 for promotion and will not hire employees under age 18
Reasons training and development has become a critical organizational activity - Answer Globalization
Advancements in Technology
