Samenvatting Information systems strategy and management
ISSM and the role of IS and IT
- On the one hand: Market changes & opportunities as a driver
- On the other hand: technology opportunities as a driver
,- Information
- Organisations want to become ”data-driven” --> What does that mean? -->
Decision-driven
- Too much data! More data does not necessarily lead to better decisions.
- Decisions
- Supporting internal decision making & processes
- Supporting external (customer- or partner- (e.g. supplier-) facing)
decision making & processes
- Feedback loop from results to data
- Systems
- Data science: hindsight --> insight --> foresight
- Analysis (of historic data) + analytics (e.g. using statistics, machine
learning + business knowledge) to make predictions
- A system is ‘a set of inter-related components that work together in a
particular environment to perform whatever functions are required to achieve
the system’s objective’. – Donella Meadows
- Tools: hardware & software
- Information Systems
- Computer science point of view: structuring, processing, shaping data
- Business & organisational point of view: economic, organisation &
communication structure
- Non-organisational use of ICT, such as in social networking, computer
gaming, mobile personal usage
- Strategy
- What is the role of IS/IT in relation to the business strategy?
- What drives what? Is business strategy driving IS/IT strategy or vice versa?
- Link between strategy and decisions + actions
- Management: ensure things work well and reliable
- “-ilities”: https://en.wikipedia.org/wiki/List_of_system_quality_attributes
- https://en.wikipedia.org/wiki/Software_quality
- Governance
- Data and information quality requirements & control
- Guidelines & principles: e.g. always follow an API-first approach,
technology stack choices
- Build – Buy – Borrow IT
- Corporate governance: cf. ethical use of data
- Risk & Security management
,- Project process
- Project management methodologies, like “waterfall” and “agile”
methodologies
- Project sourcing
- IS/IT implementation in the organisation + towards partners and
customers
- BizDevOps tries to cross the boundaries between business (request and use
IT), development (build IT), and operations (run and support IT)
, This is an example to show that many ”models” and approaches exist to describe and handle
all aspects of ISSM (here specifically some aspects of IS/IT project management).
- ”Some” agile project management methodologies, simply to demonstrate this is a
very active and broad domain in its own right.
- Similarly, many frameworks exists for other parts of the ISSM Big Picture. Some will
be discussed in this course.
The changing role of IS/IT
APQC: Helping organizations worldwide work smarter, faster, and with greater confidence
ISSM and the role of IS and IT
- On the one hand: Market changes & opportunities as a driver
- On the other hand: technology opportunities as a driver
,- Information
- Organisations want to become ”data-driven” --> What does that mean? -->
Decision-driven
- Too much data! More data does not necessarily lead to better decisions.
- Decisions
- Supporting internal decision making & processes
- Supporting external (customer- or partner- (e.g. supplier-) facing)
decision making & processes
- Feedback loop from results to data
- Systems
- Data science: hindsight --> insight --> foresight
- Analysis (of historic data) + analytics (e.g. using statistics, machine
learning + business knowledge) to make predictions
- A system is ‘a set of inter-related components that work together in a
particular environment to perform whatever functions are required to achieve
the system’s objective’. – Donella Meadows
- Tools: hardware & software
- Information Systems
- Computer science point of view: structuring, processing, shaping data
- Business & organisational point of view: economic, organisation &
communication structure
- Non-organisational use of ICT, such as in social networking, computer
gaming, mobile personal usage
- Strategy
- What is the role of IS/IT in relation to the business strategy?
- What drives what? Is business strategy driving IS/IT strategy or vice versa?
- Link between strategy and decisions + actions
- Management: ensure things work well and reliable
- “-ilities”: https://en.wikipedia.org/wiki/List_of_system_quality_attributes
- https://en.wikipedia.org/wiki/Software_quality
- Governance
- Data and information quality requirements & control
- Guidelines & principles: e.g. always follow an API-first approach,
technology stack choices
- Build – Buy – Borrow IT
- Corporate governance: cf. ethical use of data
- Risk & Security management
,- Project process
- Project management methodologies, like “waterfall” and “agile”
methodologies
- Project sourcing
- IS/IT implementation in the organisation + towards partners and
customers
- BizDevOps tries to cross the boundaries between business (request and use
IT), development (build IT), and operations (run and support IT)
, This is an example to show that many ”models” and approaches exist to describe and handle
all aspects of ISSM (here specifically some aspects of IS/IT project management).
- ”Some” agile project management methodologies, simply to demonstrate this is a
very active and broad domain in its own right.
- Similarly, many frameworks exists for other parts of the ISSM Big Picture. Some will
be discussed in this course.
The changing role of IS/IT
APQC: Helping organizations worldwide work smarter, faster, and with greater confidence
