Assessment 2 of Unit 12 Technical Support

Assessment 1 of Unit 12 IT Technical Support.

This is IT Technical Support assignment all the Ps, Ms and Ds

BTEC LEVEL 3 UNIT 12 - IT Technical Support | Criteria: P4, P5, P6, P7, M3, M4, D2 | Assignment 2 Covers - provide advice and guidance, provide additional support material to users, demonstrate effective communication skills, check solutions and record actions and more| ALL CRITERIA WERE MET

UNIT 12 - IT Technical Support | Assignment 1 covers - Tools and Techniques, Policies and Procedures, Common IT faults, Importance of Fault Logs, Advantages and Disadvantages of outsourcing, remote diagnostics.

Unit 12 Technical Support - Assignment 4. DMX – Communicating advice and guidance on technical support. P5, M2, all criteria achieved.

Unit 12 Technical Support - Assignment 3. Be able to gather information to provide advice and guidance. P3, P4, M3. All Criteria achieved.

Unit 12 - Assignment 2. Understand how organisational policies and procedures influence technical support. P2, M2. All Criteria Achieved.

Unit 12 - Assignment 1. P1, M1, D1, all criteria achieved.

This document is simply talking about Remote Assistance with TeamViewer as the main focus. It has some information but not a lot due to it being sources from their website.