Health service operations management

Ik heb alle colleges gekeken en alles geprobeerd mee te tikken (inclusief alles uit de presentaties, voorbeelden etc.)

Full summary of lectures and mandatory literature. Week 1: health service quality and value-based healthcare Week 2: unit operations management Week 3: process operations management - pathways and chains Week 4: variability, uncertainty & flexibility Week 5: continuous improvement, theory of constraints & six sigma Week 6: lean management Literature: • Bowers et al. (1994) • Ahaus (2018) • Fitzsimmons & Fitzsimmons: Chapter 6; Service Quality, pages 143-147 • Van Veen-Berkx et...

Summary HSOM: lecture 1-6, Q&A, all obligatory literature

Hi, in this document you'll find all the elaborations of the working groups, including the things the teacher said (in red) and the steps I took in all the excel assignments. So if you're struggling with excel, this will provide an excellent overview of which steps and formulaes you need to know. Goodluck with studying! xLaura

This summary/ overview contains all the lectures of the course HSOM given in 2021. Furthermore, it gives a brief summary of the literature of weeks 3, 4, and 5. And there are also some notes of workgroups included. Note: there can be a few dutch words in the document.

Hi, In this document you'll find all lectures with own notes. I always watched the lectures multiple times or replayed certain parts to make sure I could write all the important things down. Goodluck with studying! xLaura

Hi, This document contains a summary of all the mandatory literature of HSOM. While I read literature, I always highlight the important things and make a summary of it so I have the main message of each article. This makes it a lot easier for me to learn for the exam. Sometimes I highlight something extra in red within the summary, to make sure I read those things extra well because I thought those were extra important :) I could only link 1 book, but ofcourse this summary also contains a summ...