OBHR 330 EXAM 1 STUDY GUIDE
Strategic Management - Answer -How organizations succeed
Human Resources - Answer -How people work
Organizational Behavior - Answer -How people work to help an organization succeed
Job Performance - Answer -Value of employee behaviors that positively or negatively
contribute to organizational goal
Citizenship Behavior - Answer -Activites that may or may not be rewarded but positively
contirbute to workplace, go above and beyond your job
Organizational Citizenship Behavior - Answer -Voice, Civic Virtue, Boosterism
Interpersonal Citizenship Behavior - Answer -Helping, Courtesy, Sportsmanship
Voice (Citizenship Behavior) - Answer -Speak up, ask questsions, address problems
directly
Civic virtus - Answer -Volunteer, understand company outside of your role
Boosterism - Answer -Support positive image of company publically
Helping - Answer -Assist coworkers, help orient new employees
Courtesy - Answer -Keep coworkers in the loop, share knowledge
Sportsmanship - Answer -Have good attitude, maintain positive outlook, avoid
complaining
Counterproductive Behavior - Answer -Behavior that intentionally hinders
ogranizational goals
Organizational Counterproductive Behavior - Answer -Production deviance, property
deviance
Interpersonal Conuterproductive Behavior - Answer -Political deviance, personal
agression
Production Deviance - Answer -Wasting resources, substance abuse
Property Deviance - Answer -Sabotage, theft
Strategic Management - Answer -How organizations succeed
Human Resources - Answer -How people work
Organizational Behavior - Answer -How people work to help an organization succeed
Job Performance - Answer -Value of employee behaviors that positively or negatively
contribute to organizational goal
Citizenship Behavior - Answer -Activites that may or may not be rewarded but positively
contirbute to workplace, go above and beyond your job
Organizational Citizenship Behavior - Answer -Voice, Civic Virtue, Boosterism
Interpersonal Citizenship Behavior - Answer -Helping, Courtesy, Sportsmanship
Voice (Citizenship Behavior) - Answer -Speak up, ask questsions, address problems
directly
Civic virtus - Answer -Volunteer, understand company outside of your role
Boosterism - Answer -Support positive image of company publically
Helping - Answer -Assist coworkers, help orient new employees
Courtesy - Answer -Keep coworkers in the loop, share knowledge
Sportsmanship - Answer -Have good attitude, maintain positive outlook, avoid
complaining
Counterproductive Behavior - Answer -Behavior that intentionally hinders
ogranizational goals
Organizational Counterproductive Behavior - Answer -Production deviance, property
deviance
Interpersonal Conuterproductive Behavior - Answer -Political deviance, personal
agression
Production Deviance - Answer -Wasting resources, substance abuse
Property Deviance - Answer -Sabotage, theft
