Study Guide Final Exam viv security Latest Update 2025
When returning bad faulty equipment discard the original packaging before shipping - Answers False
Which mobile app can be used to measure the signal strength of Wi-Fi networks - Answers Airport Utility
Transfer POs must be received in person and accounted for in Tech Genie prior to using the equipment -
Answers True
Can the panel duress code be changed - Answers Yes, you can show the customer how to change it,
however, you are NOT allowed to do it for them
What kind of wire is required to power the Smart Hub - Answers 18/2
If home damage occur, what steps should you take: - Answers -Prevent further damage shut off water
shut off breaker Etc
-contact your manager who will file a home damage claim
-apologize to customer clean up and explained that Vivint will contact them to resolve
What is the NOC notice of cancellation - Answers The written document that must be submitted in order
for the customer to be let out of their contract
When using a poe/plc device how do you add the camera to the panel - Answers In the camera menu,
select Add Camera, select Ethernet, select camera/MAC address
When testing the existing thermostat HVAC there was a 20 or 30 second delay before the heat came
from the vets. What is this indicate? - Answers Gas Furnace
Where can you find policy and procedure on the financing application part of the install? - Answers
Installs SOP on ProSource
When educating the customer on custom rules, which of the following rules can work for any system? -
Answers Arm or disarm the system every day at a certain time
In order to complete a work order in text Jeannie follow the workflow on the left hand side of the job
execution screen to ensure each tab is checked off - Answers True
Which signal strength measurement is strongest? - Answers -40 dBm (-100 is worst)
What should you always be sure to do when mating a Z-Wave device? - Answers Unknown answer:
Correct possibly so far: Wait until device is fully added to the panel before moving it, ensure that the
device is removed from any other panels
How many Philips Hue Bridges can be added to the Smart Hub? - Answers 1
, The garage door controller is compatible with all garage door openers manufactured After 1993. -
Answers False
Which devices can function as Z-Wave repeaters and extend the range of the network? - Answers
Uknown ans, Wrong: Z-wave Repeater (Smart Lock, garage door controller, element thermostat with C
wire, lamp module, doorbell camera, dap-1330 Wi-Fi extender)
how many cameras can be added to the Smart Hub? - Answers unknown; answer is not 6
When installing a dw11 on a vinyl or metal frame what should you primarily use to mount the sensor? -
Answers Double sided tape
What are the functions of the pad1? - Answers All of the above
Based on the thermostat wiring scenario W W2 y rh rc g what is the HVAC type? - Answers Answer:
Conventional
[W] [W2] [Y] [Rh] [RC] [G], how would you set the dual transformer switch - Answers On
[Y] [W] [O] [C] [Rh] [G], how would you set the dual transformer switch - Answers Off
Unless it's a double hung window that dw11 sensor should be installed on the non-moving part of the
window - Answers True
Based on the thermostat wiring scenario y w o c rh g what is the HVAC type? - Answers Heat Pump
When performing a full system test you may bypass any open doors or Windows? - Answers False
What does psa stand for? - Answers Purchase and SERVICE agreement
When programming a DW11 that has been installed on a window, which zone / Center type should you
use? - Answers Perimeter
When programming a DW21, which loop do you use? - Answers 1
When educating the customer, which topics are part of the education Essentials? - Answers Unknown
answer, Wrong: All of the above
When on site, it is not required to have your ID badge visible at all times - Answers False
When programming a DW21, which loop do you use? - Answers 1 (was not 2)
When educating the customer, which topics are part of the education Essentials? - Answers Unknown;
Wrong: All of the above (select all except possibly add a second user?)
You are permitted to program the garage door controller tilt sensor as a wireless zone for security
monitoring? - Answers True
When returning bad faulty equipment discard the original packaging before shipping - Answers False
Which mobile app can be used to measure the signal strength of Wi-Fi networks - Answers Airport Utility
Transfer POs must be received in person and accounted for in Tech Genie prior to using the equipment -
Answers True
Can the panel duress code be changed - Answers Yes, you can show the customer how to change it,
however, you are NOT allowed to do it for them
What kind of wire is required to power the Smart Hub - Answers 18/2
If home damage occur, what steps should you take: - Answers -Prevent further damage shut off water
shut off breaker Etc
-contact your manager who will file a home damage claim
-apologize to customer clean up and explained that Vivint will contact them to resolve
What is the NOC notice of cancellation - Answers The written document that must be submitted in order
for the customer to be let out of their contract
When using a poe/plc device how do you add the camera to the panel - Answers In the camera menu,
select Add Camera, select Ethernet, select camera/MAC address
When testing the existing thermostat HVAC there was a 20 or 30 second delay before the heat came
from the vets. What is this indicate? - Answers Gas Furnace
Where can you find policy and procedure on the financing application part of the install? - Answers
Installs SOP on ProSource
When educating the customer on custom rules, which of the following rules can work for any system? -
Answers Arm or disarm the system every day at a certain time
In order to complete a work order in text Jeannie follow the workflow on the left hand side of the job
execution screen to ensure each tab is checked off - Answers True
Which signal strength measurement is strongest? - Answers -40 dBm (-100 is worst)
What should you always be sure to do when mating a Z-Wave device? - Answers Unknown answer:
Correct possibly so far: Wait until device is fully added to the panel before moving it, ensure that the
device is removed from any other panels
How many Philips Hue Bridges can be added to the Smart Hub? - Answers 1
, The garage door controller is compatible with all garage door openers manufactured After 1993. -
Answers False
Which devices can function as Z-Wave repeaters and extend the range of the network? - Answers
Uknown ans, Wrong: Z-wave Repeater (Smart Lock, garage door controller, element thermostat with C
wire, lamp module, doorbell camera, dap-1330 Wi-Fi extender)
how many cameras can be added to the Smart Hub? - Answers unknown; answer is not 6
When installing a dw11 on a vinyl or metal frame what should you primarily use to mount the sensor? -
Answers Double sided tape
What are the functions of the pad1? - Answers All of the above
Based on the thermostat wiring scenario W W2 y rh rc g what is the HVAC type? - Answers Answer:
Conventional
[W] [W2] [Y] [Rh] [RC] [G], how would you set the dual transformer switch - Answers On
[Y] [W] [O] [C] [Rh] [G], how would you set the dual transformer switch - Answers Off
Unless it's a double hung window that dw11 sensor should be installed on the non-moving part of the
window - Answers True
Based on the thermostat wiring scenario y w o c rh g what is the HVAC type? - Answers Heat Pump
When performing a full system test you may bypass any open doors or Windows? - Answers False
What does psa stand for? - Answers Purchase and SERVICE agreement
When programming a DW11 that has been installed on a window, which zone / Center type should you
use? - Answers Perimeter
When programming a DW21, which loop do you use? - Answers 1
When educating the customer, which topics are part of the education Essentials? - Answers Unknown
answer, Wrong: All of the above
When on site, it is not required to have your ID badge visible at all times - Answers False
When programming a DW21, which loop do you use? - Answers 1 (was not 2)
When educating the customer, which topics are part of the education Essentials? - Answers Unknown;
Wrong: All of the above (select all except possibly add a second user?)
You are permitted to program the garage door controller tilt sensor as a wireless zone for security
monitoring? - Answers True
