Lisa66
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P1, P2, M1 - Customer Service
BTEC Travel and Tourism - Unit 4 - Customer Service P1, P2, M1 - Merit The evidence for P1 must include an explanation of the importance of excellent customer service to the organisations, to the customer and to the employee.Learners should explain the importance of excellent customer service, covering all items contained in the content range following the italic sub-headings, ie customer service, importance to the organisation, importance to the customer and importance to the employee. The ex...
- Ensayo
- • 12 páginas •
BTEC Travel and Tourism - Unit 4 - Customer Service P1, P2, M1 - Merit The evidence for P1 must include an explanation of the importance of excellent customer service to the organisations, to the customer and to the employee.Learners should explain the importance of excellent customer service, covering all items contained in the content range following the italic sub-headings, ie customer service, importance to the organisation, importance to the customer and importance to the employee. The ex...
D1 - Customer Service
BTEC Travel and Tourism - Unit 4 - Customer Service D1 - Recommendations - Distinction For D1, learners need to recommend ways in which a selected organisation could better meet its specific customer needs. Examples of improvements could be in the form of changes to products, new procedures to improve speed and efficiency of service, enhanced company image. The evidence for the above criteria could be presented as a written report or as a presentation with detailed observation record and accom...
- Ensayo
- • 5 páginas •
BTEC Travel and Tourism - Unit 4 - Customer Service D1 - Recommendations - Distinction For D1, learners need to recommend ways in which a selected organisation could better meet its specific customer needs. Examples of improvements could be in the form of changes to products, new procedures to improve speed and efficiency of service, enhanced company image. The evidence for the above criteria could be presented as a written report or as a presentation with detailed observation record and accom...
P2, M1 - Marketing
BTEC Travel and Tourism - Unit 5 - Marketing - P2, M1 The evidence for P2 will review the factors influencing marketing decisions as specified in the unit content. The factors should be reviewed using examples from different travel and tourism organisations. The examples should be both recent (within the last decade) and relevant, and learners should consider both positive and negative factors. For M1, learners should select a travel and tourism organisation and explain how factors have influen...
- Book
- Ensayo
- • 4 páginas •
BTEC Travel and Tourism - Unit 5 - Marketing - P2, M1 The evidence for P2 will review the factors influencing marketing decisions as specified in the unit content. The factors should be reviewed using examples from different travel and tourism organisations. The examples should be both recent (within the last decade) and relevant, and learners should consider both positive and negative factors. For M1, learners should select a travel and tourism organisation and explain how factors have influen...
Unit 2 - The Business of Travel and Tourism
BTEC Travel and Tourism Level 3 - Unit 2 - The Business of Travel and Tourism P1, P2, P3, M1, D1
- Lote
- • 2 artículos •
- P2, P3, M1, D1 - Business of Travel and Tourism • Ensayo
- P1 - Business of Travel and Tourism • Presentación
BTEC Travel and Tourism Level 3 - Unit 2 - The Business of Travel and Tourism P1, P2, P3, M1, D1
P1 - Business of Travel and Tourism
BTEC Travel and Tourism Level 3 - The Business of Travel and Tourism - P1 For P1, learners should describe the travel and tourism business environment by providing a short description of each item of range as follows: public sector; private sector; geographical, eg local, regional, national, international, global; importance to international and UK economy, eg GDP, employment. For each type of organisation listed in the content, including those in the brackets, learners should provide an examp...
- Book & Paket-Deal
- Presentación
- • 10 páginas •
BTEC Travel and Tourism Level 3 - The Business of Travel and Tourism - P1 For P1, learners should describe the travel and tourism business environment by providing a short description of each item of range as follows: public sector; private sector; geographical, eg local, regional, national, international, global; importance to international and UK economy, eg GDP, employment. For each type of organisation listed in the content, including those in the brackets, learners should provide an examp...
P2, P3, M1, D1 - Business of Travel and Tourism
BTEC Travel and Tourism Level 3 - The Business of Travel and Tourism - P2, P3, M1, D1 For P2, learners should describe the organisational and financial characteristics of two different types of travel and tourism organisations with different structures. For example, they could select a medium national private limited company involved in outbound tourism and a local partnership involved in domestic tourism. All items of range must be included in the description. If the two organisations selected...
- Book & Paket-Deal
- Ensayo
- • 12 páginas •
BTEC Travel and Tourism Level 3 - The Business of Travel and Tourism - P2, P3, M1, D1 For P2, learners should describe the organisational and financial characteristics of two different types of travel and tourism organisations with different structures. For example, they could select a medium national private limited company involved in outbound tourism and a local partnership involved in domestic tourism. All items of range must be included in the description. If the two organisations selected...
Unit 1 - Investigating the Travel and Tourism Sector - Distinction
BTEC Travel and Tourism Level 3 - Unit 1 - Investigating the Travel and Tourism Sector - Distinction P1, P2, P3, P4, P5, M1, M2, D1, D2
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- • 3 artículos •
BTEC Travel and Tourism Level 3 - Unit 1 - Investigating the Travel and Tourism Sector - Distinction P1, P2, P3, P4, P5, M1, M2, D1, D2
P5, M2, D2 - Trends and Factors
BTEC Travel and Tourism Level 3 - Unit 1 - Investigating the travel and Tourism Sector Trends and Factors - P5, M2, D2 For P5, learners should review the trends and factors that are currently affecting the travel and tourism sector. At least three of each should be reviewed. These should be of significance to what is happening in the travel and tourism sector today and should not be related to trends and factors that were significant more than five years ago. For example, learners could select...
- Book & Paket-Deal
- Ensayo
- • 6 páginas •
BTEC Travel and Tourism Level 3 - Unit 1 - Investigating the travel and Tourism Sector Trends and Factors - P5, M2, D2 For P5, learners should review the trends and factors that are currently affecting the travel and tourism sector. At least three of each should be reviewed. These should be of significance to what is happening in the travel and tourism sector today and should not be related to trends and factors that were significant more than five years ago. For example, learners could select...
P4 - Key Developments Within the Travel and Tourism Industry
BTEC Travel and Tourism Level 3 - Unit 1 - Investigating the Travel and Tourism Sector To achieve P4, learners should summarise at least 10 developments. It is important that learners do not simply create a historical account. All developments used for assessment should have had, or should continue to have, a significant effect on the industry today. Note: these developments do not include singular ‘events’ such as specific acts of terrorism or natural disasters – these are factors not de...
- Book & Paket-Deal
- Presentación
- • 39 páginas •
BTEC Travel and Tourism Level 3 - Unit 1 - Investigating the Travel and Tourism Sector To achieve P4, learners should summarise at least 10 developments. It is important that learners do not simply create a historical account. All developments used for assessment should have had, or should continue to have, a significant effect on the industry today. Note: these developments do not include singular ‘events’ such as specific acts of terrorism or natural disasters – these are factors not de...
P1, P2, P3, M1, D1 - Investigating the Travel and Tourism Sector
BTEC Travel and Tourism Level 3 - Unit 1 - Investigating the Travel and Tourism Sector. For P1, learners need to describe all of the travel and tourism component industries and identify one named organisation within each. Learners should ensure that they include all the items in brackets, eg transport provision (road, rail, sea, air). Learners should demonstrate knowledge of the nature of domestic, inbound and outbound tourism by ensuring that across all the named organisations they have includ...
- Book & Paket-Deal
- Ensayo
- • 12 páginas •
BTEC Travel and Tourism Level 3 - Unit 1 - Investigating the Travel and Tourism Sector. For P1, learners need to describe all of the travel and tourism component industries and identify one named organisation within each. Learners should ensure that they include all the items in brackets, eg transport provision (road, rail, sea, air). Learners should demonstrate knowledge of the nature of domestic, inbound and outbound tourism by ensuring that across all the named organisations they have includ...
P1, P2, M1 - Unit 26 - Researching Current Issues in Travel and Tourism
P2 - Long-haul Travel Destinations
P4, M2, D2 - Long-haul Travel Destinations (Florida) - Unit 8
P4, M2, D1 - Visitor Attractions
Transfer Speech - Working as a Holiday Representative - Unit 15