COCO SOLUTIONS ACADEMIC STORE

- Discovery - Solution - Commitment Attention - Answer - Getting the other person's mind off what it is on and focused on YOU - Getting the other person to see the value of spending time with YOU Discovery - Answer - Purpose - uncover problems (needs, concerns, something that needs to be corrected) - Find something that you can provide a solution to Solution - Answer - Providing solutions to the buyer's problems - Selling solutions over products - K...

Consumer Channel Design - Answer Manufacturer-Wholesaler-Retailer-Consumer Industrial Channel Design - Answer Manufacturer-Master Distributor-Distributor- End user Three types of End users? - Answer OEM- Original Equipment Manufacturer- buys the product and "rebrands" to sell as their own with warranty MRO- Maintenance Repair Operation - people who fix something with a problem Contractors- Person who provides supplies or service under contract An End user does ...

OEM - Answer Original Equipment Manufacturer MRO - Answer Maintenance, Repair and operations RFID - Answer Radio Frequency Identification Tags JIT - Answer Just in Time FOB - Answer Free on Board UOM - Answer Unit of Measure 3PL - Answer Third Party Logistics Provider end user - Answer member of supply chain who does not resell in present form COGS - Answer Cost of Goods Sold; calculated as (cost of merchandise) plus (...

Original Equipment Manufacturer - Answer There are three end users as discusses in Overview of the Industrial Channel. Which of the following is one of those end users? Original Equipment Maintenance Owner of Equipment Manufacturer None of these Owner of Equipment Maintenance Original Equipment Manufacturer Exclusive - Answer If you buy Allen-Bradley products in Houston, Texas, you must purchase from Reynolds Electric, this is an example of ___________ distribution. Excl...

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In a(n) _____ad, an advertiser reasons with the potential consumer. - Answer reason-why Which of the following ads uses indirect comparison? - Answer Brand A offers you four times the performance of other leading brands. Comparison ads try to demonstrate a brand's ability to satisfy consumers by: - Answer weighing its features against those of competitive brands. An expert testimonial ad for a brand of mouthwash would be most likely to use the ad. - Answer a d...

Define the different ways in which scholars define "communication" - Answer - the use of symbols that stimulate meaning in others - symbols are things such as words, gestures, speech, volume, and tone - action, interaction, transaction Identify the areas of research that are similar but different from communication studies - Answer - communications - gerontology - sociology - psychology Identify the 4 properties of communication - Answer 1. Communication invol...

what is new media? - Answer according to flew and smith: the 3 Cs the 3 Cs - Answer -computing and information technology -communication networks -content and digitalized media the 3 Cs overlap to - Answer produce a culture of convergence that defines our new media era: flow of media content across a range of different devices and distribution systems, shaped by both new media technologies, industrial economies, and audience/user practices. when we study new media - ...

Union (definition) - Answer Organizations formed to represent their members' interests in dealing with employers. Labour relations (definition) - Answer A field that emphasizes shills managers and unions leaders can use to minimize costly forms of conflict (e.g. strikes) and seek win-win solutions to disagreements. 3 levels of decisions in labour relations - Answer 1. Labour relations strategy: management decides how to handle unions or maintain non-union operations. U...

Administrative Human Resource Management - Answer Traditional admin services & transactions: processing payrolls, posting job ads, etc. Strategic Human Resource Management - Answer Modern approach to HR: HRM strategy is aligned with organizational strategy to achieve strategic objectives, evidence based (especially with HR analytics) KSAOs - Answer Knowledge, skills, abilities, and other characteristics Human Capital (Modern) - Answer The KSAOs that a person poss...

HRM - Answer Human Resource Management consists of an organization's "people practices", which are the policies, practices, and systems that influence employee’s behavior, attitudes, and performance. HRM Practices - Answer 1. Analysis and design of work 2. Workforce Planning 3. Recruiting 4. Selection 5. Training, learning, and development 6. Performance Management 7. Total Rewards 8. Employee and Labour Relations Strategic HRM - Answer ...

Disruptions are known as - Answer Noise What is the name of the process that is used when mentally constructing his message? - Answer Encoding The larger a group gets the more relationships become - Answer Complex The Punctuated Equilibrium Model by Gersick says that - Answer groups experience periods of inactivity Which term is used to explain collective atmosphere in a group? - Answer Climate The person who is not contributing could be a social loaf...

Which of the following is NOT a right of employees under occupational health and safety legislation? A) right to know about hazards. B) right to participate in identifying and resolving job-related safety and health programs. C) right to refuse dangerous work. D) right to ignore safety protocols if they are overly cumbersome. E) None of the above. - Answer d The recruitment manager of a women's apparel retailer insists on hiring women for its sales positions. Under human rights legis...

Training - Answer A current focus on preparation for job - Required - Low use of work experience Development - Answer Future focus to prepare for changes - Voluntary - High use of work experience Training Need Assessment Criteria - Answer Organization - Will this training help organizational objectives? Does it align with org objectives? (most important) Employees - Can training resolve the competency gap? Who should get trained? Tasks - What tasks and competenc...

The Competent Communication Model - Answer A transactional model of communication in which communicators send and receive messages simultaneously within a relational, situational, and cultural context Encoding - Answer the process of mentally constructing a message for production. Decoding - Answer the process of receiving a message by interpreting and assigning meaning to it Perception - Answer A cognitive process through which one interprets one's experience...

Who is Responsible for HRM Activities - Answer HR department and Line Managers HR Staff - Answer - set policies - make and circulate recruitment ads - decide selection procedure - determine standard pay policies - develop performance evaluation procedure - develop grievance procedures Line Managers - Answer - Implement policies - conduct selection interview - decide whom to make an offer - Negotiate and decide how much to pay to each employee within the standard s...

human resource management (HRM) - Answer the practices, policies, and systems that influence employees' behaviors, attitudes, and performance 6 objectives of human resource management - Answer THERUCS 1. train appropriately 2. hire strategically 3. reduce power/status differences 4. use self-managed teams 5. compensate well 6. sharing information 7. provide employment security job analysis - Answer the process of getting detailed information about jobs 7 comp...

convergence - Answer Media forms and media businesses coming together, as when america online bought time warner; the term is sometimes used to describe technical convergence, as when various modes of entertainment, such as music/movies are all available on one internet connected device. 3 c's of convergent media - Answer Communication networks, content (media), computing, information technology Digital - Answer Made of discrete (usually binary, I and O, on and off) un...

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three main components of the galaxy - Answer disk, bulge, halo where are globular clusters found - Answer halo what are pop 1 stars - Answer young, metal rich stars what are pop 2 stars - Answer old, metal poor stars what pop are the stars in the halo - Answer pop 2, old what pop are the stars in the disk - Answer pop 1, young what is the orbital motion of the halo - Answer random, circular movements that go higher and lower than the di...