BA 100

marketing Ans The process of planning and executing the conception, pricing, promotion, and distribution of ideas, goods, and services to create exchanges that satisfy individual and organizational objectives external customer service Ans company to client CS internal customer service Ans employee information delivery Exchange relationship Ans value for value swap Marketing Concept Ans the marketing management philosophy that holds that achieving organizational g...

POLC Framework Ans planning, organizing, leading, controlling Luka's Snowboards Case Ans Who: Luka What: Had to decide if he wanted to start his own company or work elsewhere. Why: Luka has a passion for snowboards. When: By next Spring when he graduates. St. Martin de Porres Case Ans Who: School's principal and vice principal. What: Had to decide how they want to improve the quality of the school. Why: Students were late to class, seniors often didn't graduat...

Who is the decision maker in Lukas snowboards? Ans Luka What is the decision that Luka is trying to make in Part A? Ans He is trying to decide whether he wants to pursue a job at an outdoor sports company or pursue his own business of selling snowboards. Why has Luka's issue arisen now? What is the significance? (Part A) Ans The issue has arisen because Luka is graduating in the spring and is in need of finding a job after college. he currently has an internship at REI ...

applicable large employer Ans (ALE) employers with 50 or more full-time employees during the previous year application form Ans personnel record which gives the applicant an opportunity to provide complete information as to personal qualifications, training, and experience Biweekly Ans every two weeks change in payroll rate form Ans document that notifies the proper departments of a change in the employee's rate of remuneration. commission Ans stated percentag...

Which term is defined as an interrelated and harmonized collection of components and methods that transform inputs into outputs? Ans System At Shady Window Shades, Susan tells her employees that customer satisfaction is a priority for Shady; however, every week she criticizes those who spend too much time with customers. What systems principle is being violated? Ans Understanding how feedback works in the system Raja is a manager attempting to establish new systems and a ...

Which of the following statements is true of entrepreneurs? a. They produce a ripple effect that enriches everyone around them. b. They are bound to face recurring loses before making a profit. c. They serve the society instead of creating wealth for themselves. d. They do not risk their time and money when managing a business. Ans a. They produce a ripple effect that enriches everyone around them. In the context of a business environment, which of the following is a key...

Cost-Benefit Principle Ans An individual (or a firm or a society) should take an action if, and only if, the extra benefits from taking the action are at least as great as the extra costs. opportunity cost Ans Cost of the next best alternative use of money, time, or resources when one choice is made rather than another Retail Ans A business that sells products directly to consumers. Example: A clothing store like H&M. Services Ans A business that provides services rath...

Marketing Definition Ans the process by which companies create value for customers and build strong customer relationships in order to capture value from customers in return What is essential to successful marketing Ans the idea of value, the exchange of value, and lasting relationships What is hospitality Ans any organization that provides food, shelter, and other services to people away from home What is service Ans what brings people back, what prevents them from leaving, ...

Queue Ans line or sequence of people or vehicles waiting their turn to be attended to or to proceed Cycle Time Ans the time it takes to complete a task (such as filling an order) Throughput Ans the units a system can produce and within a specified period of time (determined by system cycle time; driven by bottleneck task) Capacity Ans the max level of units that a system can produce Utilization (definition) Ans the percentage of capacity that is actually being ...

Which of the following is not a part of the strategic role of Supply Chain Management? a. managing marketing campaigns b. promoting sustainability c. managing risks d. responding to customer needs Ans a. managing marketing campaigns What is a value chain? a. All the elements and processes that add value as raw materials are transformed into the final products made available to the ultimate customer. b. A connected series of metallic links that are typically comprised of...