MGT 3201

George Washington University - Foggy Bottom Campus

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Leadership in Action Exam Review
  • Examen

    Leadership in Action Exam Review

  • This document covers topics surrounding: customer focus, giving feedback, business process improvements, difficult interactions, change management, crisis management, innovation and creativity, global collaboration, ethics in the workplace, decision making, and negotiating.
  • carly4381937
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Leadership in Action - What is leadership?
  • Resumen

    Leadership in Action - What is leadership?

  • These are notes on the leadership competencies and the different types of leadership styles.
  • carly4381937
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Leadership in Action: Customer Focus
  • Resumen

    Leadership in Action: Customer Focus

  • These are notes on customer focus Harvard mentor modules. This document includes: what customer focus is, what are customers, customer's changing needs, beyond tools and technology, how to learn about your customers, mining target customers, how to deliver additional value, how to build a customer-focused team, encouraging teams to innovate, and collaborating on the customer journey.
  • carly4381937
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Leadership in Action - Process Improvement
  • Resumen

    Leadership in Action - Process Improvement

  • This document includes: understanding what a business process improvement is, how to plan a process improvement, analyzing the process, redesigning the process, implementing the new process, how to continually improve the process, and lean management systems.
  • carly4381937
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Leadership in Action - Difficult Interactions and Feedback Essentials
  • Resumen

    Leadership in Action - Difficult Interactions and Feedback Essentials

  • This document includes: understanding difficult interactions, whether to address conflict, addressing emotions, assessing the facts, solving the problem, managing conflict between your employees, why people avoid feedback, how to give effective feedback, customizing feedback, creating a supportive environment, and seeking feedback.
  • carly4381937
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Leadership in Action - Change Management
  • Resumen

    Leadership in Action - Change Management

  • This document includes: your role in change, how to navigate continual change, inspiring your team to initiate change, how to lead a change initiative, and address resistance to change.
  • carly4381937
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Leadership in Action: Crisis Management
  • Resumen

    Leadership in Action: Crisis Management

  • This document includes: what you need to tackle a crisis, respond swiftly in a crisis, communicate early and often in a crisis, leading with compassion in a crisis, emerge stronger from a crisis, and a case study on David Dao on the United Airlines flight.
  • carly4381937
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Leadership in Action: Creativity and Innovation
  • Resumen

    Leadership in Action: Creativity and Innovation

  • This document includes: innovation for all, unlocking curiosity, making creative connections, taking smart risks, and collaborating to innovate.
  • carly4381937
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Leadership in Action: Global Collaboration
  • Resumen

    Leadership in Action: Global Collaboration

  • This document includes: doing business across borders, boosting your cultural intelligence, building trust among collaborators, negotiating across borders, overcoming language barriers, transcending physical distance, and aligning a global team
  • carly4381937
    $8.49 Más información
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