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  4. Unit 14 - Investigating Customer Service

Unit 14 Investigating Customer Service

PEARSON (PEARSON)

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BTEC Nationals Business Student Book 1 Activebook

BTEC Nationals Business Student Book 1 Activebook

Helen Coupland-Smith

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Unit 14 Investigating customer service P1/P2/M1/P3/M2/P4/P5/P6/M3

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    Unit 14 Investigating customer service P1/P2/M1/P3/M2/P4/P5/P6/M3

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    57
    noviembre 2025
    2025/2026
    B
  • This Unit 14 Customer Service Coursework achieved a Merit grade overall. It provides a detailed exploration of how effective customer service contributes to business success, including key principles, techniques, and real-world examples. The work is clearly structured, thoroughly researched, and demonstrates strong understanding of customer service strategies and their impact on customer satisfaction and retention. It’s an excellent study resource or model coursework for students aiming to ach...
  • Resource224
    $22.75 Más información
business level 3- unit 14 customer service- assignment 2

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    business level 3- unit 14 customer service- assignment 2

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    septiembre 2024
    2023/2024
  • business level 3- unit 14 customer service- assignment 2
  • skb16
    $11.35 Más información
business level 3- unit 14 customer service- assignment 1

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    business level 3- unit 14 customer service- assignment 1

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    13
    septiembre 2024
    2023/2024
  • business level 3- unit 14 customer service- assignment 1
  • skb16
    $11.35 Más información
*NEW* Unit 14 Investigating Customer Service: D3 -Demonstrate initiative in making high-quality justified recommendations to develop own communication and interpersonal skills to meet both customer and business needs *Distinction Graded*

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    *NEW* Unit 14 Investigating Customer Service: D3 -Demonstrate initiative in making high-quality justified recommendations to develop own communication and interpersonal skills to meet both customer and business needs *Distinction Graded*

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    15
    julio 2024
    2022/2023
    A+
  • *Distinction Graded* Unit 14 Investigating Customer Service: D3 -Demonstrate initiative in making high-quality justified recommendations to develop own communication and interpersonal skills to meet both customer and business needs btec business level 3 national diploma
  • farzoneKris
    $23.78 Más información
*NEW*Unit 14 Investigating Customer Service: M3 - Assess how the development plan may improve the performance of customer service skills.

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    *NEW*Unit 14 Investigating Customer Service: M3 - Assess how the development plan may improve the performance of customer service skills.

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    15
    julio 2024
    2022/2023
    A+
  • *Certified Distinction Grade Work* Unit 14 Investigating Customer Service: M3 - Assess how the development plan may improve the performance of customer service skills. btec business level 3 national diploma
  • farzoneKris
    $22.37 Más información
*NEW* Unit 14 Investigating Customer Service: P6 - Present a clear, effective development plan for own customer service skills.

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    *NEW* Unit 14 Investigating Customer Service: P6 - Present a clear, effective development plan for own customer service skills.

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    18
    julio 2024
    2022/2023
    A+
  • *Certified Distinction Grade Work* Unit 14 Investigating Customer Service: P6 - Present a clear, effective development plan for own customer service skills. C3 Individual skills audit and development plan • Skills audit of customer service skills. • Personal SWOT (Strengths, Weaknesses, Opportunities, Threats) analysis to assess any gaps, e.g. interpersonal and communication skills – body language, listening skills, handling complaints, working with others. • Set objectives to meet ...
  • farzoneKris
    $19.55 Más información
*NEW*Unit 14 Investigating Customer Service: P4 - Review own customer service skills, identifying gaps where improvements could be made

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    *NEW*Unit 14 Investigating Customer Service: P4 - Review own customer service skills, identifying gaps where improvements could be made

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    13
    julio 2024
    2022/2023
    A+
  • *Certified Distinction Grade Work* Unit 14 Investigating Customer Service: P4 - Review own customer service skills, identifying gaps where improvements could be made. C2 Dealing with customer service requests and complaints • Customer service situations: o providing information, products or services, promoting additional products and services, giving advice, taking and relaying messages o limitations of role and authority, keeping records o dealing with problems, handling complaints, reme...
  • farzoneKris
    $19.55 Más información
*NEW* Unit 14 Investigating Customer Service: P4 Demonstrate communication and interpersonal skills appropriate to meet customer needs in different situations.

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    *NEW* Unit 14 Investigating Customer Service: P4 Demonstrate communication and interpersonal skills appropriate to meet customer needs in different situations.

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    15
    julio 2024
    2022/2023
    A+
  • *Certified Distinction Grade Work* Unit 14 Investigating Customer Service: P4 Demonstrate communication and interpersonal skills appropriate to meet customer needs in different situations. Learning aim C: Demonstrate customer service in different situations, using appropriate behaviours to meet expectations C1 Customer service skills and behaviours • Communication skills: o face-to-face, written, email or other electronic media, telephone o verbal, e.g. pitch and tone of voice, open and...
  • farzoneKris
    $20.96 Más información
*NEW* Unit 14 Investigating Customer Service: D2 -Evaluate the benefits of improvements to customer service performance for the business, the customer, and the employee *Distinction Graded*

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    *NEW* Unit 14 Investigating Customer Service: D2 -Evaluate the benefits of improvements to customer service performance for the business, the customer, and the employee *Distinction Graded*

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    9
    julio 2024
    2022/2023
    A+
  • *Distinction Graded* Unit 14 Investigating Customer Service: D2 -Evaluate the benefits of improvements to customer service performance for the business, the customer, and the employee
  • farzoneKris
    $18.14 Más información
*NEW* Unit 14 Investigating Customer Service: P3 - Research methods a business can use to make improvements to the customer service provision.

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    *NEW* Unit 14 Investigating Customer Service: P3 - Research methods a business can use to make improvements to the customer service provision.

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    10
    julio 2024
    2022/2023
    A+
  • *Certified Distinction Grade Work* Unit 14 Investigating Customer Service: P3 - Research methods a business can use to make improvements to the customer service provision. Learning aim B: Investigate the methods used to improve customer service in a business B1 Monitoring and evaluating customer service provision • Using research from customers to identify improvements and monitor complaints. • Monitoring using: o customer profiles, data, e.g. types of customer, products or services pr...
  • farzoneKris
    $19.55 Más información
Y así es como ganas dinero extra
¿Sabías que, de media, un vendedor en Stuvia gana 76 euros al mes con la venta de recursos de estudio? Hmm, pista, pista.
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