NURS 212: MIDTERM (A+ GRADED)

Factors that influence communication correct answers internal factors (specific to nurse) external factors client factors internal factors correct answers liking others (pts need to feel accepted) empathy (recognizing pts feelings w/o criticism) ability to listen self-awareness (understand your personal biases before an interview) external factors correct answers Ensure privacy Refuse interruptions Comfortable room temp Good lighting Remove distractions Physical environment (quiet and equal status seating) Avoid standing over pt in bedrest and maintain eye contact Sit 4-5 ft away from pt Dress Note-taking (don't be excessive) Electronic health record client factors correct answers age culture health state other 3 phases of interview correct answers introductory phase working phase termination phase introductory phase correct answers introducing the interview -always begin by identifying your patient by name and yourself using your first name, last name, and title working phase correct answers collecting info, start with the least offensive questions open-ended questions termination phase correct answers sum up what the pt said - positive aspects -any health problems that have been identified -any plans of action -an explanation of subsequent physical examination -after summary, ask pt if they have any q's or concerns