1
Grade 11
BUSINESS
STUDIES
Term 3
2026
Previous exam papers have been used to
compile these notes, SACAI NOV 2019 – 2022, EC/NOVEMBER 2023, EC/NOVEMBER 2022. @SACAI Test T3_2020, 2023 & @SACAI Test
T3_2024. (EC/NOVEMBER 2025)
IMAGES: Canva and AI-generated images based on typical examination-style questions.
Important:
These study notes are revised and updated annually to align with the CAPS curriculum and current
examination requirements. The content is based on past examination papers, tests and typical
assessment question patterns.
The content was adapted and structured for examination preparation purposes. AI tools were used
to assist with formatting, rephrasing and differentiation.
These notes are designed to help learners:
• Understand key concepts
• Practise exam-style questions
• Identify important themes and patterns in assessments
• Revise important content in a structured way
To ensure learners work with the most relevant and up-to-date content, parents and learners are
encouraged to confirm that they are using the latest version of the notes. If you are unsure
whether you have the latest version, please feel free to contact me at:
Please note that these notes are compiled as a structured study aid for examination preparation.
They do not replace the prescribed textbook or classroom instruction.
Important: Learners can use the Term 3 notes for focused Term 3 preparation. Where
applicable, it is also recommended that learners revise Term 1 and Term 2 notes together with the
Term 3 notes.
Good luck. Juffrou Ansie
© 2026 Juffrou Ansie Study Notes. All rights reserved. This material may not be reproduced or distributed without written permission.
, 2
Contents
Contextual questions 2
Entrepreneurial characteristics and success factors 5
Citizenship role and responsibilities 13
Conflict in the Workplace 16
Transformation from a business plan to an action plan 17
Starting a business based on an action plan 23
Presentation of business information 31
Stages of Team Development / Building a Team 38
Contextual questions
Business skills Includes skills such as marketing, finance, purchasing and
organizational skills.
Persistence When an entrepreneur does not give up despite challenges
and difficulties.
Sustainability The ability of the business to continue without harming the
environment and the community in which it operates.
Profitability Financial gain
Client base The number of customers in the database of the buyers of a
product or service.
Passion To believe something strongly and show enthusiasm to
achieve the best result.
Opportunity Gaps in the market where an entrepreneur can make
money.
Confidence Entrepreneurs who believe in themselves and believe they
can achieve their goals.
Take risks Risks are classified as unforeseen events that can have a
negative effect on events
Creativity To come up with something new or do things in a new way.
© 2026 Juffrou Ansie Study Notes. All rights reserved. This material may not be reproduced or distributed without written permission.
, 3
Plan of action Document that indicates what needs to be done, who will
do it and when it will be done
Work Breakdown Organise the business plan into different tasks and identify
Structure (WBS) what needs to be done
Timelines A planning tool that indicates dates and sequence
A planning tool that indicates dates, duration and
Gantt chart
sequence
Smaller tasks of the project form the largest task of the
Termina elements
project
Action-step A task routine that identifies what, when, who and the
chart/schedule/map expected outcome of the task.
Priorities Put things in order of importance
Corrective action A deliberate action to correct something
Milestone The endpoint in an activity
Plans drawn up by the entrepreneur which are set out in the
Strategy
business plan and enforced in the action plan.
The asset that is pledged to the bank in case of default on
Security (Collateral)
the loan.
A debt instrument issued for a period of more than one year
Mortgage loan
for the purpose of obtaining capital from the loan.
Cash or tax relief to encourage investment in economic
"Incentives"
sectors.
It can also be a payment to workers to encourage
Opportunity investor
productivity.
The total amount of money and assets invested in a business
Equity capital
by the owner, which comes from own sources.
Money given by the government or an NGO for a specific
Allowances
purpose, for example to finance small businesses
© 2026 Juffrou Ansie Study Notes. All rights reserved. This material may not be reproduced or distributed without written permission.
, 4
A customer withdraws more than the money available in
Bank overdraft
the bank account.
Trade credit Time, usually between one and three months, that a
business has before it must settle the debt.
These are wealthy businesspeople who want to invest in
Angel funding promising small businesses in exchange for a profit share in
the company.
Businesses that offer small loans to people at a high interest
Micro-lenders
rate without collateral.
Grant A non-repayable amount of money provided by the
government to support a business or project.
Community Leaders Influential individuals who represent and serve the needs of
the local community.
Proofreading The process of checking written content for spelling,
grammar, and layout errors before final printing.
Sustainability Business practice that focuses on long-term ecological
balance, social responsibility, and economic viability (triple
bottom line).
Concepts that form
part of the triple
bottom line
Pie Chart A circular graph divided into slices to represent numerical
proportions, usually expressed in percentages.
Timeline A chronological plan showing the start and finish dates of
tasks or events.
Auditing An independent examination of financial and operational
records to assess accuracy and compliance.
Confidence A belief in one’s own ability to achieve goals and succeed
in business activities.
Trade Credit An agreement that allows a business to purchase goods or
services from a supplier and pay for them later.
Risk The possibility of loss or negative outcomes in business
decisions, often linked to uncertainty.
•
© 2026 Juffrou Ansie Study Notes. All rights reserved. This material may not be reproduced or distributed without written permission.
Grade 11
BUSINESS
STUDIES
Term 3
2026
Previous exam papers have been used to
compile these notes, SACAI NOV 2019 – 2022, EC/NOVEMBER 2023, EC/NOVEMBER 2022. @SACAI Test T3_2020, 2023 & @SACAI Test
T3_2024. (EC/NOVEMBER 2025)
IMAGES: Canva and AI-generated images based on typical examination-style questions.
Important:
These study notes are revised and updated annually to align with the CAPS curriculum and current
examination requirements. The content is based on past examination papers, tests and typical
assessment question patterns.
The content was adapted and structured for examination preparation purposes. AI tools were used
to assist with formatting, rephrasing and differentiation.
These notes are designed to help learners:
• Understand key concepts
• Practise exam-style questions
• Identify important themes and patterns in assessments
• Revise important content in a structured way
To ensure learners work with the most relevant and up-to-date content, parents and learners are
encouraged to confirm that they are using the latest version of the notes. If you are unsure
whether you have the latest version, please feel free to contact me at:
Please note that these notes are compiled as a structured study aid for examination preparation.
They do not replace the prescribed textbook or classroom instruction.
Important: Learners can use the Term 3 notes for focused Term 3 preparation. Where
applicable, it is also recommended that learners revise Term 1 and Term 2 notes together with the
Term 3 notes.
Good luck. Juffrou Ansie
© 2026 Juffrou Ansie Study Notes. All rights reserved. This material may not be reproduced or distributed without written permission.
, 2
Contents
Contextual questions 2
Entrepreneurial characteristics and success factors 5
Citizenship role and responsibilities 13
Conflict in the Workplace 16
Transformation from a business plan to an action plan 17
Starting a business based on an action plan 23
Presentation of business information 31
Stages of Team Development / Building a Team 38
Contextual questions
Business skills Includes skills such as marketing, finance, purchasing and
organizational skills.
Persistence When an entrepreneur does not give up despite challenges
and difficulties.
Sustainability The ability of the business to continue without harming the
environment and the community in which it operates.
Profitability Financial gain
Client base The number of customers in the database of the buyers of a
product or service.
Passion To believe something strongly and show enthusiasm to
achieve the best result.
Opportunity Gaps in the market where an entrepreneur can make
money.
Confidence Entrepreneurs who believe in themselves and believe they
can achieve their goals.
Take risks Risks are classified as unforeseen events that can have a
negative effect on events
Creativity To come up with something new or do things in a new way.
© 2026 Juffrou Ansie Study Notes. All rights reserved. This material may not be reproduced or distributed without written permission.
, 3
Plan of action Document that indicates what needs to be done, who will
do it and when it will be done
Work Breakdown Organise the business plan into different tasks and identify
Structure (WBS) what needs to be done
Timelines A planning tool that indicates dates and sequence
A planning tool that indicates dates, duration and
Gantt chart
sequence
Smaller tasks of the project form the largest task of the
Termina elements
project
Action-step A task routine that identifies what, when, who and the
chart/schedule/map expected outcome of the task.
Priorities Put things in order of importance
Corrective action A deliberate action to correct something
Milestone The endpoint in an activity
Plans drawn up by the entrepreneur which are set out in the
Strategy
business plan and enforced in the action plan.
The asset that is pledged to the bank in case of default on
Security (Collateral)
the loan.
A debt instrument issued for a period of more than one year
Mortgage loan
for the purpose of obtaining capital from the loan.
Cash or tax relief to encourage investment in economic
"Incentives"
sectors.
It can also be a payment to workers to encourage
Opportunity investor
productivity.
The total amount of money and assets invested in a business
Equity capital
by the owner, which comes from own sources.
Money given by the government or an NGO for a specific
Allowances
purpose, for example to finance small businesses
© 2026 Juffrou Ansie Study Notes. All rights reserved. This material may not be reproduced or distributed without written permission.
, 4
A customer withdraws more than the money available in
Bank overdraft
the bank account.
Trade credit Time, usually between one and three months, that a
business has before it must settle the debt.
These are wealthy businesspeople who want to invest in
Angel funding promising small businesses in exchange for a profit share in
the company.
Businesses that offer small loans to people at a high interest
Micro-lenders
rate without collateral.
Grant A non-repayable amount of money provided by the
government to support a business or project.
Community Leaders Influential individuals who represent and serve the needs of
the local community.
Proofreading The process of checking written content for spelling,
grammar, and layout errors before final printing.
Sustainability Business practice that focuses on long-term ecological
balance, social responsibility, and economic viability (triple
bottom line).
Concepts that form
part of the triple
bottom line
Pie Chart A circular graph divided into slices to represent numerical
proportions, usually expressed in percentages.
Timeline A chronological plan showing the start and finish dates of
tasks or events.
Auditing An independent examination of financial and operational
records to assess accuracy and compliance.
Confidence A belief in one’s own ability to achieve goals and succeed
in business activities.
Trade Credit An agreement that allows a business to purchase goods or
services from a supplier and pay for them later.
Risk The possibility of loss or negative outcomes in business
decisions, often linked to uncertainty.
•
© 2026 Juffrou Ansie Study Notes. All rights reserved. This material may not be reproduced or distributed without written permission.
