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Copyright © 2025 Pearson Education, Inc.
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,Essentials of Organizational Behavior, 16e (Robbins)
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Chapter 1 What Is Organizational Behavior?
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1) The impact of what three areas are investigated in the study of Organizational Behavior?
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A) Profit structure, organizational complexity, and job satisfaction
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B) Individuals, profit structure, and job satisfaction pn pn pn pn pn
C) Individuals, groups, and job satisfaction pn pn pn pn
D) Groups, structure, and profit structure pn pn pn pn
E) Individuals, groups, and structure pn pn pn pn
Answer: E p n
Explanation: OB investigates the impact that individuals, groups, and structures have on behavi
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or within organizations.
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Diff: 2 pn
AACSB: Analytical Thinking Qu p n pn pn
est. Category: Concept
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LO: 1.1 Define organizational behavior (OB).
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2) Which of the following is NOT a core topic of organizational behavior?
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A) Motivation
B) Attitude development pn
C) Conflict
D) Resource allocation pn
E) Work design pn p
Answer: D
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Explanation: OB includes the core topics of motivation, leader behavior and power, interperso
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nal communication, group structure and processes, personality, emotions, and values, attitude dev
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elopment and perception, change processes, conflict and negotiation, and work design. It does n
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ot include resource allocation.
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Diff: 2 pn
AACSB: Analytical Thinking Qu p n pn pn
est. Category: Concept
pn p n
LO: 1.1 Define organizational behavior (OB).
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1
Copyright © 2025 Pearson Education, Inc.pn pn pn pn pn
,3) According to a study by Monster (a global employment company), the number one most
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frequently desired skill in applicants was .
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A) ethical
B) technical
C) communication
D) computer
E) accounting
Answer: C
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Explanation: Monster mined data from nearly one million market- p n pn pn pn pn pn pn pn
wide job postings to identify skills that were most often sought by employers. At the top of the li
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st was communication skills. This was also reiterated by Jeff Weiner, the CEO of LinkedIn.
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Diff: 1 pn
AACSB: Analytical Thinking Qu p n pn pn
est. Category: Concept
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LO: 1.1 Define organizational behavior (OB).
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4) According to a recent large-scale survey, 58% of managers did NOT receive
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A) pay incentives pn
B) training
C) administrative support pn
D) insurance
E) office space pn p
Answer: B
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Explanation: Fifty- p n
eight percent of managers reported they had not received any training and 25% admitted they wer
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e not ready to lead others when they were given the role.
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Diff: 2 pn
AACSB: Analytical Thinking Qu p n pn pn
est. Category: Concept
pn p n
LO: 1.1 Define organizational behavior (OB).
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5) There is a connection between companies which have
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and their attention to organizational behavior principles.
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A) high turnover rates pn pn
B) specialized technical processes pn pn
C) superior financial performance pn pn
D) long-lasting CEOs pn
E) both high turnover rates and long-pn pn pn pn pn
lasting CEOs Answer: C pn pn p n
Explanation: Companies such as Lululemon, the Boston Consulting Group, LinkedIn, Zoom Vi
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deo, Google, Facebook, and Southwest Airlines all have incorporated the concepts of organizati
pn pn pn pn pn pn pn pn pn pn pn pn
onal behavior and attribute it to their ability to generate high financial outcomes.
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Diff: 2 pn
AACSB: Analytical Thinking Qu p n pn pn
est. Category: Concept
pn p n
LO: 1.1 Define organizational behavior (OB).
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2
Copyright © 2025 Pearson Education, Inc. pn pn pn pn pn
, 6) is the study of the impact that individuals, groups, and structure have on behavior
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within organizations.
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A) Leadership
B) Organizational strategy pn
C) Performance management pn
D) Employee relations pn
E) Organizational behavior pn p
Answer: E
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Explanation: Organizational behavior is the field of study that investigates the impact that
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individuals, groups, and structure have on behavior within organizations, for the purpose of
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applying such knowledge toward improving an organization's effectiveness.
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Diff: 1 pn
AACSB: Analytical Thinking Qu
p n pn pn
est. Category: Concept
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LO: 1.1 Define organizational behavior (OB).
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7) What are the four main activities managers engage in?
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A) Planning, budgeting, networking, hiring pn pn pn
B) Planning, organizing, leading, controlling pn pn pn
C) Controlling, innovating, hiring, quality control pn pn pn pn
D) Monitoring, scheduling, fund raising, leading pn pn pn pn
E) Interpersonal, informational, decisional, planning pn pn pn pn
Answer: B p n
Explanation: Managers' work can be categorized into four different activities: planning, organiz
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ing, leading, and controlling.
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Diff: 2 pn
AACSB: Analytical Thinking Qu
p n pn pn
est. Category: Concept
pn p n
LO: 1.1 Define organizational behavior (OB).
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8) The ultimate goal of organizational behavior is to
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A) better understand management
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B) improve an organization's effectiveness pn pn pn
C) balance diversity pn
D) create boilerplates pn
E) replace human resources pn pn pn
Answer: B p n
Explanation: OB studies the impact individuals, groups, and structure have on an organization
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with the ultimate goal of improving effectiveness.
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Diff: 2 pn
AACSB: Analytical Thinking Qu
p n pn pn
est. Category: Concept
pn p n
LO: 1.1 Define organizational behavior (OB).
p n p n pn pn pn pn
3
Copyright © 2025 Pearson Education, Inc. pn pn pn pn pn
Copyright © 2025 Pearson Education, Inc.
pn pn pn pn pn
,Essentials of Organizational Behavior, 16e (Robbins)
pn pn pn pn pn pn
Chapter 1 What Is Organizational Behavior?
pn pn pn pn
1) The impact of what three areas are investigated in the study of Organizational Behavior?
pn pn pn pn pn pn pn pn pn pn pn pn pn
A) Profit structure, organizational complexity, and job satisfaction
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B) Individuals, profit structure, and job satisfaction pn pn pn pn pn
C) Individuals, groups, and job satisfaction pn pn pn pn
D) Groups, structure, and profit structure pn pn pn pn
E) Individuals, groups, and structure pn pn pn pn
Answer: E p n
Explanation: OB investigates the impact that individuals, groups, and structures have on behavi
p n pn pn pn pn pn pn pn pn pn pn pn
or within organizations.
pn pn
Diff: 2 pn
AACSB: Analytical Thinking Qu p n pn pn
est. Category: Concept
pn p n
LO: 1.1 Define organizational behavior (OB).
p n p n pn pn pn pn
2) Which of the following is NOT a core topic of organizational behavior?
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A) Motivation
B) Attitude development pn
C) Conflict
D) Resource allocation pn
E) Work design pn p
Answer: D
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Explanation: OB includes the core topics of motivation, leader behavior and power, interperso
p n pn pn pn pn pn pn pn pn pn pn pn
nal communication, group structure and processes, personality, emotions, and values, attitude dev
pn pn pn pn pn pn pn pn pn pn pn
elopment and perception, change processes, conflict and negotiation, and work design. It does n
pn pn pn pn pn pn pn pn pn pn pn pn pn
ot include resource allocation.
pn pn pn
Diff: 2 pn
AACSB: Analytical Thinking Qu p n pn pn
est. Category: Concept
pn p n
LO: 1.1 Define organizational behavior (OB).
p n p n pn pn pn pn
1
Copyright © 2025 Pearson Education, Inc.pn pn pn pn pn
,3) According to a study by Monster (a global employment company), the number one most
pn pn pn pn pn pn pn pn pn pn pn pn pn pn
frequently desired skill in applicants was .
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A) ethical
B) technical
C) communication
D) computer
E) accounting
Answer: C
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Explanation: Monster mined data from nearly one million market- p n pn pn pn pn pn pn pn
wide job postings to identify skills that were most often sought by employers. At the top of the li
pn pn pn pn pn pn pn pn pn pn pn pn pn pn pn pn pn pn
st was communication skills. This was also reiterated by Jeff Weiner, the CEO of LinkedIn.
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Diff: 1 pn
AACSB: Analytical Thinking Qu p n pn pn
est. Category: Concept
pn p n
LO: 1.1 Define organizational behavior (OB).
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4) According to a recent large-scale survey, 58% of managers did NOT receive
pn . pn pn pn pn pn pn pn pn pn pn pn
A) pay incentives pn
B) training
C) administrative support pn
D) insurance
E) office space pn p
Answer: B
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Explanation: Fifty- p n
eight percent of managers reported they had not received any training and 25% admitted they wer
pn pn pn pn pn pn pn pn pn pn pn pn pn pn pn
e not ready to lead others when they were given the role.
pn pn pn pn pn pn pn pn pn pn pn
Diff: 2 pn
AACSB: Analytical Thinking Qu p n pn pn
est. Category: Concept
pn p n
LO: 1.1 Define organizational behavior (OB).
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5) There is a connection between companies which have
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and their attention to organizational behavior principles.
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A) high turnover rates pn pn
B) specialized technical processes pn pn
C) superior financial performance pn pn
D) long-lasting CEOs pn
E) both high turnover rates and long-pn pn pn pn pn
lasting CEOs Answer: C pn pn p n
Explanation: Companies such as Lululemon, the Boston Consulting Group, LinkedIn, Zoom Vi
p n pn pn pn pn pn pn pn pn pn pn
deo, Google, Facebook, and Southwest Airlines all have incorporated the concepts of organizati
pn pn pn pn pn pn pn pn pn pn pn pn
onal behavior and attribute it to their ability to generate high financial outcomes.
pn pn pn pn pn pn pn pn pn pn pn pn
Diff: 2 pn
AACSB: Analytical Thinking Qu p n pn pn
est. Category: Concept
pn p n
LO: 1.1 Define organizational behavior (OB).
p n p n pn pn pn pn
2
Copyright © 2025 Pearson Education, Inc. pn pn pn pn pn
, 6) is the study of the impact that individuals, groups, and structure have on behavior
pn pn pn pn pn pn pn pn pn pn pn pn pn pn pn
within organizations.
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A) Leadership
B) Organizational strategy pn
C) Performance management pn
D) Employee relations pn
E) Organizational behavior pn p
Answer: E
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Explanation: Organizational behavior is the field of study that investigates the impact that
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individuals, groups, and structure have on behavior within organizations, for the purpose of
n pn pn pn pn pn pn pn pn pn pn pn pn pn
applying such knowledge toward improving an organization's effectiveness.
pn pn pn pn pn pn pn
Diff: 1 pn
AACSB: Analytical Thinking Qu
p n pn pn
est. Category: Concept
pn p n
LO: 1.1 Define organizational behavior (OB).
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7) What are the four main activities managers engage in?
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A) Planning, budgeting, networking, hiring pn pn pn
B) Planning, organizing, leading, controlling pn pn pn
C) Controlling, innovating, hiring, quality control pn pn pn pn
D) Monitoring, scheduling, fund raising, leading pn pn pn pn
E) Interpersonal, informational, decisional, planning pn pn pn pn
Answer: B p n
Explanation: Managers' work can be categorized into four different activities: planning, organiz
p n pn pn pn pn pn pn pn pn pn pn
ing, leading, and controlling.
pn pn pn
Diff: 2 pn
AACSB: Analytical Thinking Qu
p n pn pn
est. Category: Concept
pn p n
LO: 1.1 Define organizational behavior (OB).
p n p n pn pn pn pn
8) The ultimate goal of organizational behavior is to
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A) better understand management
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B) improve an organization's effectiveness pn pn pn
C) balance diversity pn
D) create boilerplates pn
E) replace human resources pn pn pn
Answer: B p n
Explanation: OB studies the impact individuals, groups, and structure have on an organization
p n pn pn pn pn pn pn pn pn pn pn pn pn
with the ultimate goal of improving effectiveness.
pn pn pn pn pn pn
Diff: 2 pn
AACSB: Analytical Thinking Qu
p n pn pn
est. Category: Concept
pn p n
LO: 1.1 Define organizational behavior (OB).
p n p n pn pn pn pn
3
Copyright © 2025 Pearson Education, Inc. pn pn pn pn pn
