TEST BANK FOR
SYSTEM ANALYSIS
AND DESIGN
METHODS - 7TH
EDITION BY
WHITTEN &
BENTLEY
,Chapter 1 The Context of Systems Analysis and Design Methods
True/False Questions
1. An information system is an arrangement of people, data, processes, and information
technology that interact to collect, process, store, and provide as output the
information needed to support the organization.
Answer: True Page: 6 LOD: Easy
2. An information system must have computer hardware and software to be valid.
Answer: False Page: 6 LOD: Medium
Rationale: An information system is an arrangement of people, data, processes, and
information technology that interact to collect, process, store, and provide as output
the information needed to support the organization
3. A management information system can use data provided by a transaction processing
system.
Answer: True Page: 6 LOD: Easy
4. Decision support systems are tailored to the unique information needs of executives.
Answer: False Page: 7 LOD: Easy
5. Communication and collaboration systems enhance communication between people
both inside and outside of the organization.
Answer: True Page: 7 LOD: Easy
6. Upper management people typically are the direct users of transaction processing
systems.
Answer: False Page: 6-7 LOD: Medium
Rationale: Upper management people generally use only DSS and EIS.
7. A stakeholder for an information system is a technical employee working on the
systems analysis and design.
Answer: False Page: 7 LOD: Easy
Rationale: A stakeholder can be anyone who has an interest in the information system.
Whitten/Bentley, Systems Analysis & Design Methods, Seventh Edition 1
,Chapter 1 The Context of Systems Analysis and Design Methods
8. The stakeholders for information systems can be broadly classified into five groups:
system owners, system users, system designers, system builders, and system
analysts/project managers.
Answer: True Page: 7-11 LOD: Easy
9. An information worker is a person whose jobs include the creation, collection,
processing, distribution and use of information.
Answer: True Page: 7 LOD: Easy
10. System owners are the information system's sponsors and chief advocates, usually
responsible for funding the project to develop, operate and maintain the information
system.
Answer: True Page: 7-8 LOD: Easy
11. System users are concerned with the functionality the system provides to their jobs
and the system's ease of learning and ease of use.
Answer: True Page: 7 LOD: Easy
12. Internal system users are employees of the businesses for which most information
systems are built.
Answer: True Page: 9 LOD: Easy
13. External system users can include employees of the organization.
Answer: True Page: 9 LOD: Easy
14. System designers are technology specialists for information systems.
Answer: True Page: 10 LOD: Easy
15. A system builder is a technical specialist who constructs information systems and
components based on the design specifications generated by the system designers.
Answer: True Page: 10 LOD: Easy
16. An applications programmer is an example of a system designer.
Answer: False Page: 10 LOD: Easy
2 Whitten/Bentley, Systems Analysis & Design Methods, Seventh Edition
, Chapter 1 The Context of Systems Analysis and Design Methods
17. A system analyst is a specialist who studies problems and needs of an organization to
determine how people, data, processes, and information technology can best
accomplish improvements for their business.
Answer: True Page: 11 LOD: Easy
18. System 0wners are m0re c0ncerned with the c0sts and benefits 0f an inf0rmati0n
system, while system users are m0re c0ncerned with the functi0nality 0f the system.
Answer: True Page: 7 L0D: Medium
19. Clerical and service w0rkers perf0rm m0st 0f the day-t0-day transacti0n pr0cessing in
the average business.
Answer: True Page: 9 L0D: Easy
20. Clerical and service w0rkers c0nsist largely 0f business and industrial specialists wh0
perf0rm highly skilled and specialized w0rk.
Answer: False Page: 9 L0D: Easy
Rati0nale: Technical and pr0fessi0nal staff c0nsists largely 0f business and industrial
specialists wh0 perf0rm highly skilled and specialized w0rk. Clerical and service
w0rkers perf0rm m0st 0f the day-t0-day transacti0n pr0cessing in the average business.
21. Supervis0rs are decisi0n makers wh0 tend t0 f0cus 0n day-t0-day management issues.
Answer: True Page: 9 L0D: Easy
22. Executive managers are decisi0n makers wh0 tend t0 f0cus 0n 0verall business
perf0rmance and strategic 0r l0ng-term planning and pr0blem s0lving.
Answer: True Page: 9 L0D: Easy
23. Middle managers are c0ncerned with the day-t0-day management issues.
Answer: False Page: 9 L0D: Medium
Rati0nale: Supervis0rs are c0ncerned with the day-t0-day management issues, while
Middle Managers are c0ncerned with the sh0rt-term, tactical management plans and
pr0blem s0lving.
Whitten/Bentley, Systems Analysis & Design Methods, Seventh Edition 3
SYSTEM ANALYSIS
AND DESIGN
METHODS - 7TH
EDITION BY
WHITTEN &
BENTLEY
,Chapter 1 The Context of Systems Analysis and Design Methods
True/False Questions
1. An information system is an arrangement of people, data, processes, and information
technology that interact to collect, process, store, and provide as output the
information needed to support the organization.
Answer: True Page: 6 LOD: Easy
2. An information system must have computer hardware and software to be valid.
Answer: False Page: 6 LOD: Medium
Rationale: An information system is an arrangement of people, data, processes, and
information technology that interact to collect, process, store, and provide as output
the information needed to support the organization
3. A management information system can use data provided by a transaction processing
system.
Answer: True Page: 6 LOD: Easy
4. Decision support systems are tailored to the unique information needs of executives.
Answer: False Page: 7 LOD: Easy
5. Communication and collaboration systems enhance communication between people
both inside and outside of the organization.
Answer: True Page: 7 LOD: Easy
6. Upper management people typically are the direct users of transaction processing
systems.
Answer: False Page: 6-7 LOD: Medium
Rationale: Upper management people generally use only DSS and EIS.
7. A stakeholder for an information system is a technical employee working on the
systems analysis and design.
Answer: False Page: 7 LOD: Easy
Rationale: A stakeholder can be anyone who has an interest in the information system.
Whitten/Bentley, Systems Analysis & Design Methods, Seventh Edition 1
,Chapter 1 The Context of Systems Analysis and Design Methods
8. The stakeholders for information systems can be broadly classified into five groups:
system owners, system users, system designers, system builders, and system
analysts/project managers.
Answer: True Page: 7-11 LOD: Easy
9. An information worker is a person whose jobs include the creation, collection,
processing, distribution and use of information.
Answer: True Page: 7 LOD: Easy
10. System owners are the information system's sponsors and chief advocates, usually
responsible for funding the project to develop, operate and maintain the information
system.
Answer: True Page: 7-8 LOD: Easy
11. System users are concerned with the functionality the system provides to their jobs
and the system's ease of learning and ease of use.
Answer: True Page: 7 LOD: Easy
12. Internal system users are employees of the businesses for which most information
systems are built.
Answer: True Page: 9 LOD: Easy
13. External system users can include employees of the organization.
Answer: True Page: 9 LOD: Easy
14. System designers are technology specialists for information systems.
Answer: True Page: 10 LOD: Easy
15. A system builder is a technical specialist who constructs information systems and
components based on the design specifications generated by the system designers.
Answer: True Page: 10 LOD: Easy
16. An applications programmer is an example of a system designer.
Answer: False Page: 10 LOD: Easy
2 Whitten/Bentley, Systems Analysis & Design Methods, Seventh Edition
, Chapter 1 The Context of Systems Analysis and Design Methods
17. A system analyst is a specialist who studies problems and needs of an organization to
determine how people, data, processes, and information technology can best
accomplish improvements for their business.
Answer: True Page: 11 LOD: Easy
18. System 0wners are m0re c0ncerned with the c0sts and benefits 0f an inf0rmati0n
system, while system users are m0re c0ncerned with the functi0nality 0f the system.
Answer: True Page: 7 L0D: Medium
19. Clerical and service w0rkers perf0rm m0st 0f the day-t0-day transacti0n pr0cessing in
the average business.
Answer: True Page: 9 L0D: Easy
20. Clerical and service w0rkers c0nsist largely 0f business and industrial specialists wh0
perf0rm highly skilled and specialized w0rk.
Answer: False Page: 9 L0D: Easy
Rati0nale: Technical and pr0fessi0nal staff c0nsists largely 0f business and industrial
specialists wh0 perf0rm highly skilled and specialized w0rk. Clerical and service
w0rkers perf0rm m0st 0f the day-t0-day transacti0n pr0cessing in the average business.
21. Supervis0rs are decisi0n makers wh0 tend t0 f0cus 0n day-t0-day management issues.
Answer: True Page: 9 L0D: Easy
22. Executive managers are decisi0n makers wh0 tend t0 f0cus 0n 0verall business
perf0rmance and strategic 0r l0ng-term planning and pr0blem s0lving.
Answer: True Page: 9 L0D: Easy
23. Middle managers are c0ncerned with the day-t0-day management issues.
Answer: False Page: 9 L0D: Medium
Rati0nale: Supervis0rs are c0ncerned with the day-t0-day management issues, while
Middle Managers are c0ncerned with the sh0rt-term, tactical management plans and
pr0blem s0lving.
Whitten/Bentley, Systems Analysis & Design Methods, Seventh Edition 3
