SCM 300 Davilla Exam 2 Questions and Answers
Vendor
A supplier
Wholesaler
Purchase goods from manufacturers in bulk (disc price), then makes afs at retail
stores and chains
Dropshipper
Company that takes orders, and relays to a third party wholesaler or
manufacturer to fill
Franchise
Owns the right to brandname or concept and then charges franchisees to open
outlet
Last mile
The final portion of supply chain between inventory holding facility and end
consumers
Planogram
Map of where every product goes on the shelf
Vendor managed inventory
Vendor accepts negotiated responsibilities such as monitoring in-store inventory,
initiating orders, stocking shelves
Scan based trading
Inventory on retail shelf is owned by the supplier
Omni-channel retailing
Can sell via online, app, or physical store
Goal of waiting line management
, Balance cost paid by customer (time) with the cost paid by company
Parts of waiting line system
Input source (people), waiting line, service facility
4 managerial considerations of queues
Customers, waiting lines, employees, service facility
Queue
Line (time)
Channel
Number of lines available
Phase
Steps in the process ie carwash
Infinite population of customers
More common with low cost stores
Finite population of customers
More common with luxury goods
Balking
Customer sees line and thinks it looks too long
Reneging
When customer joins the line, gets frustrated, leaves
Jockeying
Customer joins one line and switches to another line
Supply chain integration
Coordination of the business processes between diverse supply chain partners
Obstacles to integration
Vendor
A supplier
Wholesaler
Purchase goods from manufacturers in bulk (disc price), then makes afs at retail
stores and chains
Dropshipper
Company that takes orders, and relays to a third party wholesaler or
manufacturer to fill
Franchise
Owns the right to brandname or concept and then charges franchisees to open
outlet
Last mile
The final portion of supply chain between inventory holding facility and end
consumers
Planogram
Map of where every product goes on the shelf
Vendor managed inventory
Vendor accepts negotiated responsibilities such as monitoring in-store inventory,
initiating orders, stocking shelves
Scan based trading
Inventory on retail shelf is owned by the supplier
Omni-channel retailing
Can sell via online, app, or physical store
Goal of waiting line management
, Balance cost paid by customer (time) with the cost paid by company
Parts of waiting line system
Input source (people), waiting line, service facility
4 managerial considerations of queues
Customers, waiting lines, employees, service facility
Queue
Line (time)
Channel
Number of lines available
Phase
Steps in the process ie carwash
Infinite population of customers
More common with low cost stores
Finite population of customers
More common with luxury goods
Balking
Customer sees line and thinks it looks too long
Reneging
When customer joins the line, gets frustrated, leaves
Jockeying
Customer joins one line and switches to another line
Supply chain integration
Coordination of the business processes between diverse supply chain partners
Obstacles to integration
