1 | Page
NHA CEHRS Final practice test review
Questions ONLY Questions and Answers
how does the registration process begin in an outpatient setting?
Ans: when a new patient calls the office for an appointment to see a
provider.
what does a front staff member do once they obtain information
from a new patient?
Ans: they create an account that includes the patient's identity, medical
condition, and insurance/payment info.
what does a front staff member do once they obtain information
from an established patient?
Ans: the staff member searches for the patient record by using
demographic data
once the data is verified, followed by a review and update of the
patient's insurance or third party payer, and the guarantor on the
account.
what happens once the financial data is verified?
Ans: the patient is given a NPP, and other documents like an advance
directive and assignment of benefit forms.
what is a notice of privacy practices (NPP) form?
Ans: a document that is required by law to inform a patient how an
organization will use their health care information.
what is an advance directive?
© 2025 All rights reserved
, 2 | Page
Ans: a legal document that contains information about a patient's
treatment choices when they are unable to make health care decisions.
what is an assignment of benefits form?
Ans: a patient's authorization to allow health insurance payment to be
made directly to the provider of service.
how are patients registered in an ambulatory setting?
Ans: the patient info is used to generate wristbands, which are used for
identification and can display health info.
what are color coded wristbands?
Ans: they are used to alert providers of allergies, blood type, or DNR.
what clinical information are entered by providers and support
staff?
Ans: review of systems, physical examination, diagnosis, and treatment
are all included in an encounter note.
what is internal data?
Ans: it is recorded by providers(sometimes patients) during an
encounter.
what is included within internal data?
Ans: financial information entered during scheduling and patient
registration to enable reimbursement for services.
what is external data?
Ans: (digital images, lab results) often starts outside the office where the
patient record lives.
directing info into the patient's electronic record helps create complete
record of the patient
what is common to find in a fully integrated EHR environment?
© 2025 All rights reserved
, 3 | Page
Ans: only electronic documentation of all patient care data, these
organizations might maintain paper records only from before the EHR
was adopted.
what do patient kiosks allow?
Ans: patients to sign into the waiting room using a computer.
this enables patient demographic data to be available in the system
before they are called.
the preloaded clinical data is displayed to the provider as a starting
point to engage the patient in care.
what are peripheral devices?
Ans: ex: bar code scanners, cameras, printers, signature pads, fax
machines.
they are used to obtain and record patient info, especially when
transitioning from paper-based transactions to electronic systems.
what are electronic signatures used to do?
Ans: capture patient signatures.
they record patient acknowledgements and consents for treatments, as
well as patient responsibility for service charges.
what does the practice management software keep record of?
Ans: appointments, hence no paper logs or books.
can be used to complete patient registration as well.
how is patients insurance documentation verified?
© 2025 All rights reserved
, 4 | Page
Ans: through web portals
what is the responsibility of the front staff?
Ans: to schedule appointments and perform patient check ins.
what can the clerical staff assist with?
Ans: coding or billing of services provided during an encounter
how do some offices start the workflow?
Ans: with patient-entered data where the patient logs in and populates
PREregistration
what happens once the info is verified by the front desk?
Ans: the patient's arrival is electronically confirmed and a notification is
generated to inform the provider that the patient is ready to be seen
what are electronic devices used to measure?
Ans: the patient's vital signs, and results, as they are immediately
recorded into the EHR.
who can see a patient's EHR?
Ans: anyone involved in the treatment of the patient, the subjective and
objective data at the point of care can be seen by other providers.
what if a provider requests a referral?
Ans: a template can be used to enter the info for the referred provider to
review.
how can a patient present for inpatient admission?
Ans: emergency department or surgery department
also after an office visit or if a patient was transferred from another
facility
© 2025 All rights reserved
NHA CEHRS Final practice test review
Questions ONLY Questions and Answers
how does the registration process begin in an outpatient setting?
Ans: when a new patient calls the office for an appointment to see a
provider.
what does a front staff member do once they obtain information
from a new patient?
Ans: they create an account that includes the patient's identity, medical
condition, and insurance/payment info.
what does a front staff member do once they obtain information
from an established patient?
Ans: the staff member searches for the patient record by using
demographic data
once the data is verified, followed by a review and update of the
patient's insurance or third party payer, and the guarantor on the
account.
what happens once the financial data is verified?
Ans: the patient is given a NPP, and other documents like an advance
directive and assignment of benefit forms.
what is a notice of privacy practices (NPP) form?
Ans: a document that is required by law to inform a patient how an
organization will use their health care information.
what is an advance directive?
© 2025 All rights reserved
, 2 | Page
Ans: a legal document that contains information about a patient's
treatment choices when they are unable to make health care decisions.
what is an assignment of benefits form?
Ans: a patient's authorization to allow health insurance payment to be
made directly to the provider of service.
how are patients registered in an ambulatory setting?
Ans: the patient info is used to generate wristbands, which are used for
identification and can display health info.
what are color coded wristbands?
Ans: they are used to alert providers of allergies, blood type, or DNR.
what clinical information are entered by providers and support
staff?
Ans: review of systems, physical examination, diagnosis, and treatment
are all included in an encounter note.
what is internal data?
Ans: it is recorded by providers(sometimes patients) during an
encounter.
what is included within internal data?
Ans: financial information entered during scheduling and patient
registration to enable reimbursement for services.
what is external data?
Ans: (digital images, lab results) often starts outside the office where the
patient record lives.
directing info into the patient's electronic record helps create complete
record of the patient
what is common to find in a fully integrated EHR environment?
© 2025 All rights reserved
, 3 | Page
Ans: only electronic documentation of all patient care data, these
organizations might maintain paper records only from before the EHR
was adopted.
what do patient kiosks allow?
Ans: patients to sign into the waiting room using a computer.
this enables patient demographic data to be available in the system
before they are called.
the preloaded clinical data is displayed to the provider as a starting
point to engage the patient in care.
what are peripheral devices?
Ans: ex: bar code scanners, cameras, printers, signature pads, fax
machines.
they are used to obtain and record patient info, especially when
transitioning from paper-based transactions to electronic systems.
what are electronic signatures used to do?
Ans: capture patient signatures.
they record patient acknowledgements and consents for treatments, as
well as patient responsibility for service charges.
what does the practice management software keep record of?
Ans: appointments, hence no paper logs or books.
can be used to complete patient registration as well.
how is patients insurance documentation verified?
© 2025 All rights reserved
, 4 | Page
Ans: through web portals
what is the responsibility of the front staff?
Ans: to schedule appointments and perform patient check ins.
what can the clerical staff assist with?
Ans: coding or billing of services provided during an encounter
how do some offices start the workflow?
Ans: with patient-entered data where the patient logs in and populates
PREregistration
what happens once the info is verified by the front desk?
Ans: the patient's arrival is electronically confirmed and a notification is
generated to inform the provider that the patient is ready to be seen
what are electronic devices used to measure?
Ans: the patient's vital signs, and results, as they are immediately
recorded into the EHR.
who can see a patient's EHR?
Ans: anyone involved in the treatment of the patient, the subjective and
objective data at the point of care can be seen by other providers.
what if a provider requests a referral?
Ans: a template can be used to enter the info for the referred provider to
review.
how can a patient present for inpatient admission?
Ans: emergency department or surgery department
also after an office visit or if a patient was transferred from another
facility
© 2025 All rights reserved
