1
Copyright © 2025 Pearson Education, I
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nc.
,Essentials of Organizational Behavior, 16e (Robbin
wk wk wk wk wk
s) Chapter 1 What Is Organizational Behavior?
wk wk wk wk wk
1) The impact of what three areas are investigated in the study of Organizational Behavior?
wk wk wk wk wk wk wk wk wk wk wk wk wk
A) Profit structure, organizational complexity, and job satisfaction
wk wk wk wk wk wk
B) Individuals, profit structure, and job satisfaction
wk wk wk wk wk
C) Individuals, groups, and job satisfaction wk wk wk wk
D) Groups, structure, and profit structure
wk wk wk wk
E) Individuals, groups, and structur wk wk wk
e Answer: E
wk w k
Explanation: OB investigates the impact that individuals, groups, and structures have on b
w k wk wk wk wk wk wk wk wk wk wk wk
ehavior within organizations.
wk wk
Diff: 2 wk
AACSB: Analytical Thinking Qw k wk wk
uest. Category: Concept
wk w k
LO: 1.1 Define organizational behavior (OB).
wk wk wk wk wk wk
2) Which of the following is NOT a core topic of organizational behavior?
wk wk wk wk wk wk wk wk wk wk wk
A) Motivation
B) Attitude development wk
C) Conflict
D) Resource allocation wk
E) Work desig wk
n Answer: D
wk w k
Explanation: OB includes the core topics of motivation, leader behavior and power, interp
w k wk wk wk wk wk wk wk wk wk wk wk
ersonal communication, group structure and processes, personality, emotions, and values, atti
wk wk wk wk wk wk wk wk wk wk
tude development and perception, change processes, conflict and negotiation, and work desi
wk wk wk wk wk wk wk wk wk wk wk
gn. It does not include resource allocation.
wk wk wk wk wk wk
Diff: 2 wk
AACSB: Analytical Thinking Qw k wk wk
uest. Category: Concept
wk w k
LO: 1.1 Define organizational behavior (OB).
wk wk wk wk wk wk
2
Copyright © 2025 Pearson Education, I
wk wk wk wk wk
nc.
,3) According to a study by Monster (a global employment company), the number one
wk wk wk wk wk wk wk wk wk wk wk wk wk
most frequently desired skill in applicants was .
wk wk wk wk wk wk wk
A) ethical
B) technical
C) communication
D) computer
E) accounting
Answer: C
wk w k
Explanation: Monster mined data from nearly one million market-
w k wk wk wk wk wk wk wk
wide job postings to identify skills that were most often sought by employers. At the top o
wk wk wk wk wk wk wk wk wk wk wk wk wk wk wk wk
f the list was communication skills. This was also reiterated by Jeff Weiner, the CEO of L
wk wk wk wk wk wk wk wk wk wk wk wk wk wk wk wk
inkedIn.
Diff: 1 wk
AACSB: Analytical Thinking Q w k wk wk
uest. Category: Concept
wk w k
LO: 1.1 Define organizational behavior (OB).
wk wk wk wk wk wk
4) According to a recent large-scale survey, 58% of managers did NOT receive
wk wk wk . wk wk wk wk wk wk wk wk wk
A) pay incentives wk
B) training
C) administrative support wk
D) insurance
E) office spac wk
e Answer: B
wk w k
Explanation: Fifty- w k
eight percent of managers reported they had not received any training and 25% admitted the
wk wk wk wk wk wk wk wk wk wk wk wk wk wk
y were not ready to lead others when they were given the role.
wk wk wk wk wk wk wk wk wk wk wk wk
Diff: 2 wk
AACSB: Analytical Thinking Q w k wk wk
uest. Category: Concept
wk w k
LO: 1.1 Define organizational behavior (OB).
wk wk wk wk wk wk
5) There is a connection between companies which have
wk wk wk wk wk wk wk wk
and their attention to organizational behavior principles.
wk wk wk wk wk wk wk
A) high turnover rates wk wk
B) specialized technical processes wk wk
C) superior financial performance wk wk
D) long-lasting CEOs wk
E) both high turnover rates and long-
wk wk wk wk wk
lasting CEOs Answer: C
wk wk w k
Explanation: Companies such as Lululemon, the Boston Consulting Group, LinkedIn, Zoo
w k wk wk wk wk wk wk wk wk wk
m Video, Google, Facebook, and Southwest Airlines all have incorporated the concepts of
wk wk wk wk wk wk wk wk wk wk wk wk wk
organizational behavior and attribute it to their ability to generate high financial outcomes.
wk wk wk wk wk wk wk wk wk wk wk wk
Diff: 2 wk
AACSB: Analytical Thinking Q w k wk wk
uest. Category: Concept
wk w k
LO: 1.1 Define organizational behavior (OB).
wk wk wk wk wk wk
3
Copyright © 2025 Pearson Education, I
wk wk wk wk wk
nc.
, 6) is the study of the impact that individuals, groups, and structure have on beh
wk wk wk wk wk wk wk wk wk wk wk wk wk wk
avior within organizations.
wk wk
A) Leadership
B) Organizational strategy wk
C) Performance management wk
D) Employee relations wk
E) Organizational behavio wk
r Answer: E
wk w k
Explanation: Organizational behavior is the field of study that investigates the impact
w k wk wk wk wk wk wk wk wk wk wk
that individuals, groups, and structure have on behavior within organizations, for the p
wk wk wk wk wk wk wk wk wk wk wk wk wk
urpose of applying such knowledge toward improving an organization's effectiveness.
wk wk wk wk wk wk wk wk wk
Diff: 1 wk
AACSB: Analytical Thinking Q w k wk wk
uest. Category: Concept
wk w k
LO: 1.1 Define organizational behavior (OB).
wk wk wk wk wk wk
7) What are the four main activities managers engage in?
wk wk wk wk wk wk wk wk
A) Planning, budgeting, networking, hiringwk wk wk
B) Planning, organizing, leading, controlling
wk wk wk
C) Controlling, innovating, hiring, quality control wk wk wk wk
D) Monitoring, scheduling, fund raising, leading wk wk wk wk
E) Interpersonal, informational, decisional, plannin wk wk wk
g Answer: B
wk w k
Explanation: Managers' work can be categorized into four different activities: planning, org
w k wk wk wk wk wk wk wk wk wk wk
anizing, leading, and controlling.
wk wk wk
Diff: 2 wk
AACSB: Analytical Thinking Q w k wk wk
uest. Category: Concept
wk w k
LO: 1.1 Define organizational behavior (OB).
wk wk wk wk wk wk
8) The ultimate goal of organizational behavior is to
wk wk. wk wk wk wk wk wk
A) better understand management
wk wk
B) improve an organization's effectiveness
wk wk wk
C) balance diversity wk
D) create boilerplates wk
E) replace human resource wk wk
s Answer: B
wk w k
Explanation: OB studies the impact individuals, groups, and structure have on an organiza
w k wk wk wk wk wk wk wk wk wk wk wk
tion with the ultimate goal of improving effectiveness.
wk wk wk wk wk wk wk
Diff: 2 wk
AACSB: Analytical Thinking Q w k wk wk
uest. Category: Concept
wk w k
LO: 1.1 Define organizational behavior (OB).
wk wk wk wk wk wk
4
Copyright © 2025 Pearson Education, I
wk wk wk wk wk
nc.
Copyright © 2025 Pearson Education, I
wk wk wk wk wk
nc.
,Essentials of Organizational Behavior, 16e (Robbin
wk wk wk wk wk
s) Chapter 1 What Is Organizational Behavior?
wk wk wk wk wk
1) The impact of what three areas are investigated in the study of Organizational Behavior?
wk wk wk wk wk wk wk wk wk wk wk wk wk
A) Profit structure, organizational complexity, and job satisfaction
wk wk wk wk wk wk
B) Individuals, profit structure, and job satisfaction
wk wk wk wk wk
C) Individuals, groups, and job satisfaction wk wk wk wk
D) Groups, structure, and profit structure
wk wk wk wk
E) Individuals, groups, and structur wk wk wk
e Answer: E
wk w k
Explanation: OB investigates the impact that individuals, groups, and structures have on b
w k wk wk wk wk wk wk wk wk wk wk wk
ehavior within organizations.
wk wk
Diff: 2 wk
AACSB: Analytical Thinking Qw k wk wk
uest. Category: Concept
wk w k
LO: 1.1 Define organizational behavior (OB).
wk wk wk wk wk wk
2) Which of the following is NOT a core topic of organizational behavior?
wk wk wk wk wk wk wk wk wk wk wk
A) Motivation
B) Attitude development wk
C) Conflict
D) Resource allocation wk
E) Work desig wk
n Answer: D
wk w k
Explanation: OB includes the core topics of motivation, leader behavior and power, interp
w k wk wk wk wk wk wk wk wk wk wk wk
ersonal communication, group structure and processes, personality, emotions, and values, atti
wk wk wk wk wk wk wk wk wk wk
tude development and perception, change processes, conflict and negotiation, and work desi
wk wk wk wk wk wk wk wk wk wk wk
gn. It does not include resource allocation.
wk wk wk wk wk wk
Diff: 2 wk
AACSB: Analytical Thinking Qw k wk wk
uest. Category: Concept
wk w k
LO: 1.1 Define organizational behavior (OB).
wk wk wk wk wk wk
2
Copyright © 2025 Pearson Education, I
wk wk wk wk wk
nc.
,3) According to a study by Monster (a global employment company), the number one
wk wk wk wk wk wk wk wk wk wk wk wk wk
most frequently desired skill in applicants was .
wk wk wk wk wk wk wk
A) ethical
B) technical
C) communication
D) computer
E) accounting
Answer: C
wk w k
Explanation: Monster mined data from nearly one million market-
w k wk wk wk wk wk wk wk
wide job postings to identify skills that were most often sought by employers. At the top o
wk wk wk wk wk wk wk wk wk wk wk wk wk wk wk wk
f the list was communication skills. This was also reiterated by Jeff Weiner, the CEO of L
wk wk wk wk wk wk wk wk wk wk wk wk wk wk wk wk
inkedIn.
Diff: 1 wk
AACSB: Analytical Thinking Q w k wk wk
uest. Category: Concept
wk w k
LO: 1.1 Define organizational behavior (OB).
wk wk wk wk wk wk
4) According to a recent large-scale survey, 58% of managers did NOT receive
wk wk wk . wk wk wk wk wk wk wk wk wk
A) pay incentives wk
B) training
C) administrative support wk
D) insurance
E) office spac wk
e Answer: B
wk w k
Explanation: Fifty- w k
eight percent of managers reported they had not received any training and 25% admitted the
wk wk wk wk wk wk wk wk wk wk wk wk wk wk
y were not ready to lead others when they were given the role.
wk wk wk wk wk wk wk wk wk wk wk wk
Diff: 2 wk
AACSB: Analytical Thinking Q w k wk wk
uest. Category: Concept
wk w k
LO: 1.1 Define organizational behavior (OB).
wk wk wk wk wk wk
5) There is a connection between companies which have
wk wk wk wk wk wk wk wk
and their attention to organizational behavior principles.
wk wk wk wk wk wk wk
A) high turnover rates wk wk
B) specialized technical processes wk wk
C) superior financial performance wk wk
D) long-lasting CEOs wk
E) both high turnover rates and long-
wk wk wk wk wk
lasting CEOs Answer: C
wk wk w k
Explanation: Companies such as Lululemon, the Boston Consulting Group, LinkedIn, Zoo
w k wk wk wk wk wk wk wk wk wk
m Video, Google, Facebook, and Southwest Airlines all have incorporated the concepts of
wk wk wk wk wk wk wk wk wk wk wk wk wk
organizational behavior and attribute it to their ability to generate high financial outcomes.
wk wk wk wk wk wk wk wk wk wk wk wk
Diff: 2 wk
AACSB: Analytical Thinking Q w k wk wk
uest. Category: Concept
wk w k
LO: 1.1 Define organizational behavior (OB).
wk wk wk wk wk wk
3
Copyright © 2025 Pearson Education, I
wk wk wk wk wk
nc.
, 6) is the study of the impact that individuals, groups, and structure have on beh
wk wk wk wk wk wk wk wk wk wk wk wk wk wk
avior within organizations.
wk wk
A) Leadership
B) Organizational strategy wk
C) Performance management wk
D) Employee relations wk
E) Organizational behavio wk
r Answer: E
wk w k
Explanation: Organizational behavior is the field of study that investigates the impact
w k wk wk wk wk wk wk wk wk wk wk
that individuals, groups, and structure have on behavior within organizations, for the p
wk wk wk wk wk wk wk wk wk wk wk wk wk
urpose of applying such knowledge toward improving an organization's effectiveness.
wk wk wk wk wk wk wk wk wk
Diff: 1 wk
AACSB: Analytical Thinking Q w k wk wk
uest. Category: Concept
wk w k
LO: 1.1 Define organizational behavior (OB).
wk wk wk wk wk wk
7) What are the four main activities managers engage in?
wk wk wk wk wk wk wk wk
A) Planning, budgeting, networking, hiringwk wk wk
B) Planning, organizing, leading, controlling
wk wk wk
C) Controlling, innovating, hiring, quality control wk wk wk wk
D) Monitoring, scheduling, fund raising, leading wk wk wk wk
E) Interpersonal, informational, decisional, plannin wk wk wk
g Answer: B
wk w k
Explanation: Managers' work can be categorized into four different activities: planning, org
w k wk wk wk wk wk wk wk wk wk wk
anizing, leading, and controlling.
wk wk wk
Diff: 2 wk
AACSB: Analytical Thinking Q w k wk wk
uest. Category: Concept
wk w k
LO: 1.1 Define organizational behavior (OB).
wk wk wk wk wk wk
8) The ultimate goal of organizational behavior is to
wk wk. wk wk wk wk wk wk
A) better understand management
wk wk
B) improve an organization's effectiveness
wk wk wk
C) balance diversity wk
D) create boilerplates wk
E) replace human resource wk wk
s Answer: B
wk w k
Explanation: OB studies the impact individuals, groups, and structure have on an organiza
w k wk wk wk wk wk wk wk wk wk wk wk
tion with the ultimate goal of improving effectiveness.
wk wk wk wk wk wk wk
Diff: 2 wk
AACSB: Analytical Thinking Q w k wk wk
uest. Category: Concept
wk w k
LO: 1.1 Define organizational behavior (OB).
wk wk wk wk wk wk
4
Copyright © 2025 Pearson Education, I
wk wk wk wk wk
nc.
