lOMoAR cPSD| 11700591
TEST BANK For
Human Resources Management in Canada
15th Canadian Edition by Gary Dessler
Chapters 1 - 17
,lOMoAR cPSD| 11700591
, lOMoAR cPSD| 11700591
Answers are at the end of each Chapter
Chapter 1
MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.
1) Human resources management refers to:
A) the management of people in organizations.
B) concepts and techniques for organizing work activities.
C) all managerial activities.
D) concepts and techniques used in leading people at work.
E) management techniques for controlling people at work.
2) The knowledge, education, training, skills, and expertise of a firm's workers is known as:
A) physical capital.
B) management's philosophy.
C) human capital.
D) production capital.
E) cultural diversity.
3) Human resources practices that support strategy include:
A) performance management.
B) production scheduling.
C) policies and procedures.
D) staffing practices.
E) rewards practices.
4) A company utilizes a system to measure the impact of Human Resources which balances measures relating
to financial results, customers, internal business processes and human capital management. This system is knows
as the:
A) HRIS.
B) balanced strategy.
C) Human Capital Index.
D) balanced scorecard.
E) none of the above.
5) You have been tasked with building employee engagement at the firm you work for. Strategic human
resources initiatives you would consider implementing include:
A) employee recognition programs and management development programs.
B) diversity programs.
C) employee recognition programs.
D) employee relations activity.
E) job design indicators.
6) HR department staff members are traditionally involved in key operational responsibilities. Which of the
following is an operational responsibility?
A) setting goals and objectives
B) collecting metrics
C) analyzing metrics
D) interpreting human right laws
E) interpreting health and safety legislation
, lOMoAR cPSD| 11700591
7) Being acompletely afamiliar awith aemployment alegislation, aHR apolicies aand aprocedures, acollective
aagreements, aand athe aoutcome aof arecent aarbitration ahearings aand acourt adecisions ais amost aclosely arelated
awith awhich aof athe afollowing aHR aactivities?
A) serving aas aa aconsultant
B) formulating apolicies aand aprocedures
C) offering aadvice
D) providing aservices
E) serving aas aa achange aagent
8) The apractice aof acontracting awith aoutside avendors ato ahandle aspecified afunctions aon aa apermanent
abasis ais aknown aas
A) hiring atemporary aemployees.
B) payroll aand abenefits aadministration.
C) contract aadministration.
D) outsourcing.
E) labour-management arelations.
9) The acompany's aplan afor ahow ait awill abalance aits ainternal astrengths aand aweaknesses awith
aexternal aopportunities aand athreats ain aorder ato amaintain acompetitive aadvantage ais aknown aas
A) HR astrategy.
B) strategy.
C) environmental ascanning.
D) policies aand aprocedures.
E) none aof athe aabove.
10) Rita ais athe aHR aDirector aof aa amanufacturing acompany. aShe arecently aundertook aresearch ato
aidentify acompetitor acompensation aand aincentive aplans, ainformation aabout apending alegislative achanges aand
aavailability aof atalent ain athe alabour amarket afor athe aupcoming astrategic aplanning ameeting. aRita awas
aconducting:
A) environmental ascanning.
B) an aemployee aengagement asurvey.
C) an aexternal amarket asurvey.
D) an aenvrionmental astudy.
E) an aexternal aopportunities/threats astudy.
11) The aHR amanager aof aSmith a& aYu acompany awas aheavily ainvolved ain aa adownsizing aexercise aof athe
acompany's asales aforce adue ato aan aeconomic adownturn. aHe awas aalso ainvolved ain aarranging afor aoutplacement
aservices aand aemployee aretention aprograms aas awell aas arestructuring aof athe abusiness afollowing athe
adownsizing. aThis ais aan aexample aof aHR's arole ain:
A) formulating astrategy.
B) operational aactivities.
C) environmental ascanning.
D) environmental ascanning aand aexecuting astrategy.
E) executing astrategy.
12) The acore avalues, abeliefs, aand aassumptions athat aare awidely ashared aby amembers aof aan aorganization aare
aknown aas:
A) organizational aclimate.
B) the astrategic aplan.
C) the amission astatement.
D) organizational aculture.
E) the apervading aatmosphere.
TEST BANK For
Human Resources Management in Canada
15th Canadian Edition by Gary Dessler
Chapters 1 - 17
,lOMoAR cPSD| 11700591
, lOMoAR cPSD| 11700591
Answers are at the end of each Chapter
Chapter 1
MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.
1) Human resources management refers to:
A) the management of people in organizations.
B) concepts and techniques for organizing work activities.
C) all managerial activities.
D) concepts and techniques used in leading people at work.
E) management techniques for controlling people at work.
2) The knowledge, education, training, skills, and expertise of a firm's workers is known as:
A) physical capital.
B) management's philosophy.
C) human capital.
D) production capital.
E) cultural diversity.
3) Human resources practices that support strategy include:
A) performance management.
B) production scheduling.
C) policies and procedures.
D) staffing practices.
E) rewards practices.
4) A company utilizes a system to measure the impact of Human Resources which balances measures relating
to financial results, customers, internal business processes and human capital management. This system is knows
as the:
A) HRIS.
B) balanced strategy.
C) Human Capital Index.
D) balanced scorecard.
E) none of the above.
5) You have been tasked with building employee engagement at the firm you work for. Strategic human
resources initiatives you would consider implementing include:
A) employee recognition programs and management development programs.
B) diversity programs.
C) employee recognition programs.
D) employee relations activity.
E) job design indicators.
6) HR department staff members are traditionally involved in key operational responsibilities. Which of the
following is an operational responsibility?
A) setting goals and objectives
B) collecting metrics
C) analyzing metrics
D) interpreting human right laws
E) interpreting health and safety legislation
, lOMoAR cPSD| 11700591
7) Being acompletely afamiliar awith aemployment alegislation, aHR apolicies aand aprocedures, acollective
aagreements, aand athe aoutcome aof arecent aarbitration ahearings aand acourt adecisions ais amost aclosely arelated
awith awhich aof athe afollowing aHR aactivities?
A) serving aas aa aconsultant
B) formulating apolicies aand aprocedures
C) offering aadvice
D) providing aservices
E) serving aas aa achange aagent
8) The apractice aof acontracting awith aoutside avendors ato ahandle aspecified afunctions aon aa apermanent
abasis ais aknown aas
A) hiring atemporary aemployees.
B) payroll aand abenefits aadministration.
C) contract aadministration.
D) outsourcing.
E) labour-management arelations.
9) The acompany's aplan afor ahow ait awill abalance aits ainternal astrengths aand aweaknesses awith
aexternal aopportunities aand athreats ain aorder ato amaintain acompetitive aadvantage ais aknown aas
A) HR astrategy.
B) strategy.
C) environmental ascanning.
D) policies aand aprocedures.
E) none aof athe aabove.
10) Rita ais athe aHR aDirector aof aa amanufacturing acompany. aShe arecently aundertook aresearch ato
aidentify acompetitor acompensation aand aincentive aplans, ainformation aabout apending alegislative achanges aand
aavailability aof atalent ain athe alabour amarket afor athe aupcoming astrategic aplanning ameeting. aRita awas
aconducting:
A) environmental ascanning.
B) an aemployee aengagement asurvey.
C) an aexternal amarket asurvey.
D) an aenvrionmental astudy.
E) an aexternal aopportunities/threats astudy.
11) The aHR amanager aof aSmith a& aYu acompany awas aheavily ainvolved ain aa adownsizing aexercise aof athe
acompany's asales aforce adue ato aan aeconomic adownturn. aHe awas aalso ainvolved ain aarranging afor aoutplacement
aservices aand aemployee aretention aprograms aas awell aas arestructuring aof athe abusiness afollowing athe
adownsizing. aThis ais aan aexample aof aHR's arole ain:
A) formulating astrategy.
B) operational aactivities.
C) environmental ascanning.
D) environmental ascanning aand aexecuting astrategy.
E) executing astrategy.
12) The acore avalues, abeliefs, aand aassumptions athat aare awidely ashared aby amembers aof aan aorganization aare
aknown aas:
A) organizational aclimate.
B) the astrategic aplan.
C) the amission astatement.
D) organizational aculture.
E) the apervading aatmosphere.
