QUALITY, CONTINUOUS IMPROVEMENT, AND
LEAN SIX SIGMA D469 REVISION KEYWORDS
WITH VERIFIED DEFINITIONS GRADED A+ 2025-
2026.
,1. Appraisal costs ANSWER >> Costs of measuring, testing, and analyzing materials, parts, products, and the
productive process to make sure they conform to design specifications.
2. Benchmark ANSWER >> A level of quality achievement established by one company that other companies seek to
achieve (i.e., a goal).
3. Black Belt ANSWER >> In a Six Sigma program, the leader of a quality improvement project; a full-time position.
4. breakthrough strategy ANSWER >> In Six Sigma, a five-step process for improvement projects ANSWER >>
define, measure, analyze, improve, and control.
5. cause-and-effect diagram or fishbone diagram ANSWER >> A graphical description of the
elements of a specific quality problem.
6. cause-and-effect matrix ANSWER >> A grid used to prioritize causes of quality problems.
7. champion ANSWER >> A member of top management who is responsible for project success in a Six Sigma
program.
8. Cost Index ANSWER >> The ratio of quality cost to manufacturing cost.
9. design for Six Sigma (DFSS) ANSWER >> A systematic methodology to design products and processes
that meet customer expectations and can be produced at Six Sigma quality levels.
10. DMADV ANSWER >> Define, measure, analyze, design, and verify.
11. external failure costs ANSWER >> Costs of poor quality incurred after the product gets to the
customer; that is, customer service, lost sales, and so on.
, 12. fitness for use ANSWER >> A measure of how well a product or service does what the consumer thinks it is
supposed to do and wants it to do.
13. Green Belt ANSWER >> In a Six Sigma program, a project team member, a part-time position.
14. index numbers ANSWER >> Ratios that measure quality costs relative to some base accounting values such
as sales or product units.
15. internal failure costs ANSWER >> Costs of poor-quality products discovered during the production
process—that is, scrap, rework, and the like.
16. Kaizen ANSWER >> Involving everyone in the workplace in a process of gradual, organized, and continuous
improvement.
17. labor index ANSWER >> The ratio of quality cost to direct labor hours.
18. Lean Six Sigma ANSWER >> Integrating Six Sigma and lean systems.
19. Master Black Belt ANSWER >> In a Six Sigma program, a teacher and mentor for Black Belts; a full-time
position.
20. Pareto analysis ANSWER >> A method for identifying the causes of poor quality, which usually shows that
most quality problems result from only a few causes.
21. participative problem solving ANSWER >> Involving employees directly in the quality-management
process to identify and solve problems.
LEAN SIX SIGMA D469 REVISION KEYWORDS
WITH VERIFIED DEFINITIONS GRADED A+ 2025-
2026.
,1. Appraisal costs ANSWER >> Costs of measuring, testing, and analyzing materials, parts, products, and the
productive process to make sure they conform to design specifications.
2. Benchmark ANSWER >> A level of quality achievement established by one company that other companies seek to
achieve (i.e., a goal).
3. Black Belt ANSWER >> In a Six Sigma program, the leader of a quality improvement project; a full-time position.
4. breakthrough strategy ANSWER >> In Six Sigma, a five-step process for improvement projects ANSWER >>
define, measure, analyze, improve, and control.
5. cause-and-effect diagram or fishbone diagram ANSWER >> A graphical description of the
elements of a specific quality problem.
6. cause-and-effect matrix ANSWER >> A grid used to prioritize causes of quality problems.
7. champion ANSWER >> A member of top management who is responsible for project success in a Six Sigma
program.
8. Cost Index ANSWER >> The ratio of quality cost to manufacturing cost.
9. design for Six Sigma (DFSS) ANSWER >> A systematic methodology to design products and processes
that meet customer expectations and can be produced at Six Sigma quality levels.
10. DMADV ANSWER >> Define, measure, analyze, design, and verify.
11. external failure costs ANSWER >> Costs of poor quality incurred after the product gets to the
customer; that is, customer service, lost sales, and so on.
, 12. fitness for use ANSWER >> A measure of how well a product or service does what the consumer thinks it is
supposed to do and wants it to do.
13. Green Belt ANSWER >> In a Six Sigma program, a project team member, a part-time position.
14. index numbers ANSWER >> Ratios that measure quality costs relative to some base accounting values such
as sales or product units.
15. internal failure costs ANSWER >> Costs of poor-quality products discovered during the production
process—that is, scrap, rework, and the like.
16. Kaizen ANSWER >> Involving everyone in the workplace in a process of gradual, organized, and continuous
improvement.
17. labor index ANSWER >> The ratio of quality cost to direct labor hours.
18. Lean Six Sigma ANSWER >> Integrating Six Sigma and lean systems.
19. Master Black Belt ANSWER >> In a Six Sigma program, a teacher and mentor for Black Belts; a full-time
position.
20. Pareto analysis ANSWER >> A method for identifying the causes of poor quality, which usually shows that
most quality problems result from only a few causes.
21. participative problem solving ANSWER >> Involving employees directly in the quality-management
process to identify and solve problems.
