Dessler Human Resource Management Chapter 9 Performance Management and Appraisal Lindenwood University Test Bank

Performance Appraisal - Answer Evaluating an employee's current and/or past performance relative to his or her performance standards. Performance Appraisal Process - Answer 1. Setting Work Standards 2. Assessing the employee's actual performance relative to those standards 3. Providing feedback to the employee with the aim of helping him or her to eliminate performance deficiencies or to continue to perform above par Performance Management - Answer The continuous process of identifying, measuring, and developing the performance of individuals and teams and aligning their performance with the organization's goals Four Guidelines for setting performance goals - Answer 1. Assign specific goals 2. Assign measurable goals 3. Assign challenging but doable goals 4. Encourage participation Graphic Rating Scale - Answer A scale that lists a number of traits and a range of performance for each. The employee is then rated by identifying the score that best describes his or her level of performance for each trait. Alternation Ranking Method - Answer Ranking employees from best to worst on a particular trait, choosing highest, the lowest, until all are ranked Paired Comparison Method - Answer Ranking employees by making a chart of all possible pairs of the employees for each trait and indicating which is the better employee of the pair Forced Distribution Method - Answer Similar to grading on a curve, predetermined percentages of ratees are placed in various performance categories Critical incident method - Answer Keeping a record of uncommonly good or undesirable examples of an employee's work-related behavior and reviewing it with the employee at predetermined times.