Intro to Human Resource Management
Exam 1 Already Verified Graded A+
What are Human Resources? - Answer people who work in an organization
other terms used for "Human Resources" - Answer employees, associates, team members, and
personnel
what is human resource management? - Answer the design of formal systems in an organization to
ensure the effective and efficient use of Human Resources to accomplish organizational goals
goals of HRM - Answer attract employees, hire employees, train employees, motivate employees, retain
employees
major HRM functions - Answer staffing, human resource development, compensation, employee/labor
relations, and safety
HR generalist - Answer knows a little about a lot (multiple HRM functions)
HR specialist - Answer knows a lot about a little (specific HRM function)
HR consultant - Answer can vary in knowledge/roles
ways HRM decisions influence business - Answer absenteeism, turnover, and lawsuits
ways HRM decisions influence employees - Answer standard of living, compensation, and career
development
HRM today - Answer -advocate for workers
-support employees
,-reinforce values of workers and their skills
-improve working conditions and benefits
-communicate the company's values and directives
-maintains best practices and stays within budget
employee productivity - Answer the amount of output that organizations receive per unit of input (e.g.,
papers per hour)
what does employee productivity require? - Answer 1. effectiveness - getting the job done
2. efficiency - using the right resources to get the job done
turnover - Answer the rate of employee separations in an organization
bad hiring - Answer a waste of time and money
Specific costs associated with turnover - Answer lost productivity, recruiting costs, training costs
functional turnover - Answer loss of a poor performer
dysfunctional turnover - Answer loss of an effective performer
avoidable turnover - Answer loss of a good worker that could have been avoided
unavoidable turnover - Answer loss of an employee that could not have been avoided
voluntary turnover - Answer person quits/leaves by choice
involuntary turnover - Answer employee fired/laid off
, what do good HR practices do to turnover? - Answer lower it
environmental HRM challenges - Answer factors that are external to the organization. they influence
organizational performance, but are largely beyond management's control
examples of environmental challenges - Answer technology, diversity, globalization, legislation, natural
disasters
organizational HRM challenges - Answer factors that are internal to the organizational that impact HRM.
How much of a cost do human resources typically represent? - Answer -range from 36%-80%
-single most important cost in an organization
-can have a dramatic effect on the ability to compete and the bottom line
organizational challenges examples - Answer decentralization, downsizing, and outsourcing
decentralization - Answer transferring responsibility and decision-making authority from a central office
to people and locations closer to the situation that demands attention
downsizing - Answer a reduction in the company's workforce
outsourcing - Answer subcontracting work to an outside company that specializes in that kind of work
what is organizational culture? - Answer the basic assumptions and beliefs shared by members of an
organization (ex: innovative = google and apple; environmentally friendly = Patagonia, IBM, and Ikea)
individual challenges of HRM - Answer human resource issues that address the decisions most relevant
to individual employees. (ethics, matching people to organizations, how the company treats its
employees)
Exam 1 Already Verified Graded A+
What are Human Resources? - Answer people who work in an organization
other terms used for "Human Resources" - Answer employees, associates, team members, and
personnel
what is human resource management? - Answer the design of formal systems in an organization to
ensure the effective and efficient use of Human Resources to accomplish organizational goals
goals of HRM - Answer attract employees, hire employees, train employees, motivate employees, retain
employees
major HRM functions - Answer staffing, human resource development, compensation, employee/labor
relations, and safety
HR generalist - Answer knows a little about a lot (multiple HRM functions)
HR specialist - Answer knows a lot about a little (specific HRM function)
HR consultant - Answer can vary in knowledge/roles
ways HRM decisions influence business - Answer absenteeism, turnover, and lawsuits
ways HRM decisions influence employees - Answer standard of living, compensation, and career
development
HRM today - Answer -advocate for workers
-support employees
,-reinforce values of workers and their skills
-improve working conditions and benefits
-communicate the company's values and directives
-maintains best practices and stays within budget
employee productivity - Answer the amount of output that organizations receive per unit of input (e.g.,
papers per hour)
what does employee productivity require? - Answer 1. effectiveness - getting the job done
2. efficiency - using the right resources to get the job done
turnover - Answer the rate of employee separations in an organization
bad hiring - Answer a waste of time and money
Specific costs associated with turnover - Answer lost productivity, recruiting costs, training costs
functional turnover - Answer loss of a poor performer
dysfunctional turnover - Answer loss of an effective performer
avoidable turnover - Answer loss of a good worker that could have been avoided
unavoidable turnover - Answer loss of an employee that could not have been avoided
voluntary turnover - Answer person quits/leaves by choice
involuntary turnover - Answer employee fired/laid off
, what do good HR practices do to turnover? - Answer lower it
environmental HRM challenges - Answer factors that are external to the organization. they influence
organizational performance, but are largely beyond management's control
examples of environmental challenges - Answer technology, diversity, globalization, legislation, natural
disasters
organizational HRM challenges - Answer factors that are internal to the organizational that impact HRM.
How much of a cost do human resources typically represent? - Answer -range from 36%-80%
-single most important cost in an organization
-can have a dramatic effect on the ability to compete and the bottom line
organizational challenges examples - Answer decentralization, downsizing, and outsourcing
decentralization - Answer transferring responsibility and decision-making authority from a central office
to people and locations closer to the situation that demands attention
downsizing - Answer a reduction in the company's workforce
outsourcing - Answer subcontracting work to an outside company that specializes in that kind of work
what is organizational culture? - Answer the basic assumptions and beliefs shared by members of an
organization (ex: innovative = google and apple; environmentally friendly = Patagonia, IBM, and Ikea)
individual challenges of HRM - Answer human resource issues that address the decisions most relevant
to individual employees. (ethics, matching people to organizations, how the company treats its
employees)
