Test Bank For Operations and Supply Chain Management, 17th Edition by Robert Jacobs.

TEST BANK FOR OPERATIONS AND SUPPLY
CHAIN MANAGEMENT 16TH EDITION BY F.
ROBERT JACOBS ||RICHARD B. CHASE




1

, Chapter 1-22


CHAPTER 01 TEST BANK STATIC
1. Efficiency Means Doing The Right Things To Create The Most Value For The Company.

FALSE:

Efficiency Means Doing Something At The Lowest Possible Cost.

2. Effectiveness Means Doing The Right Things To Create The Most Value For The Company.

TRUE:

Effectiveness Means Doing The Right Things To Create The Most Value For The Company.

Aacsb: Analytical Thinking
Blooms:
Remember
Difficulty: 1
Easy
Learning Objective: 01-04 Evaluate The
Efficiency Of A Firm. Topic: Efficiency,
Effectiveness, And Value

3. A Doctor Completes A Surgical Procedure On A Patient Without Error. The Patient Dies Anyway. In Operations
Management Terms, We Could Refer To This Doctor As Being Efficient But Not Effective.

TRUE:

Efficiency Means Doing Something At The Lowest Possible Cost. Effectiveness Means Doing The Right Things To Create The
Most Value. The Doctor Performed The Surgery Without Error. Because The Patient Died, No Value Was Created.

Aacsb: Analytical Thinking
Blooms:
Analyze Difficulty:
2 Medium
Learning Objective: 01-04 Evaluate The
Efficiency Of A Firm. Topic: Efficiency,
Effectiveness, And Value

4. A Worker Can Be Efficient Without Being Effective.

TRUE:

Efficiency Means Doing Something At The Lowest Possible Cost. Effectiveness Means Doing The Right Things To
Create The Most Value. These Are Different Things.

Aacsb: Analytical
Thinking Blooms:
Understand
Difficulty: 2
Medium
Learning Objective: 01-04 Evaluate The
Efficiency Of A Firm. Topic: Efficiency,
Effectiveness, And Value




2

, 5. A Process Can Be Effective Without Being Efficient.

TRUE:

Often, Maximizing Effectiveness And Efficiency At The Same Time Creates Conflict Between The Two Goals. "B eing
Efficient" At The Customer Service Counter At A Local Store Or Bank Means Using The Fewest Number Of Clerks
Possible At The Counter. Being Effective, Though, Means Minimizing The Amount Of Time Customers Need To Wait In
Line.

Aacsb: Analytical
Thinking Blooms:
Understand
Difficulty: 2
Medium
Learning Objective: 01-04 Evaluate The
Efficiency Of A Firm. Topic: Efficiency,
Effectiveness, And Value

6. Operations And Supply Chain Management Is Defined As The Design, Operation, And Improvement Of The
Systems That Create And Deliver The Firm's Primary Products And Services.

TRUE:

Operations And Supply Chain Management Is Defined As The Design, Operation, And Improvement Of The Systems
That Create And Deliver The Firm's Primary Products And Services.

Aacsb: Analytical Thinking
Blooms:
Remember
Difficulty: 1
Easy
Learning Objective: 01-01 Identify The Elements Of Operations And Supply Chain Management. (Oscm)
Topic: What Is Operations And Supply Chain Management?

7. The Term "Value" Refers To The Relationship Between Quality And The Price Paid By The Consumer.

TRUE:

Related To Efficiency And Effectiveness Is The Concept Of Value, Which Can Be Metaphorically Defined As Quality Divided
By Price.

Aacsb: Analytical Thinking
Blooms:
Remember
Difficulty: 1
Easy
Learning Objective: 01-04 Evaluate The
Efficiency Of A Firm. Topic: Efficiency,
Effectiveness, And Value

8. Attempting To Balance The Desire To Efficiently Use Resources While Providing A Highly Effective Service May
Create Conflict Between The Two Goals.

TRUE:

Often Maximizing Effectiveness And Efficiency At The Same Time Creates Conflict Between The Two Goals.

Aacsb: Analytical Thinking
Blooms:
Analyze


3

, Difficulty: 1
Easy
Learning Objective: 01-04 Evaluate The
Efficiency Of A Firm. Topic: Efficiency,
Effectiveness, And Value




4