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Exam (elaborations)

Test Bank for Business Communication Problem Solving Approach 1st Edition Rentz

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This document contains the complete test bank for Business Communication: A Problem-Solving Approach (1st Edition) by Rentz. It includes multiple-choice, true/false, and case-based questions covering workplace communication, problem-solving strategies, professional writing, teamwork, presentation skills, and intercultural communication. Organized by chapter, this test bank is a valuable resource for exam preparation and reinforcing effective communication skills in business contexts.

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Uploaded on
July 24, 2025
Number of pages
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Written in
2024/2025
Type
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,DOWNLOAD THE Test Bank for Business Communication Problem Solving
Approach 1st Edition Rentz
Business Communication Problem Solving Approach 1ce
Edition by Rentz Ch01
TRUE/FALSE - Write 'T' if the statement is true and 'F' if the statement is false.
1) Communication ranks at or near the top of the business skills needed for success.

⊚ true
⊚ false

Question Details
Accessibility : Keyboard Navigation
Learning Objective : 01-01 Explain the importance of communication to you and to business.
Topic : 01-02 The Importance of Communication Skills
Bloom's : Remember
Difficulty : Easy



2) The importance of communication skills is the same at all levels of an organization.

⊚ true
⊚ false

Question Details
Accessibility : Keyboard Navigation
Learning Objective : 01-01 Explain the importance of communication to you and to business.
Topic : 01-02 The Importance of Communication Skills
Bloom's : Understand
Difficulty : Medium



3) It is now MORE important for employees to have visual literacy than verbal literacy.

⊚ true
⊚ false

Question Details
Accessibility : Keyboard Navigation
Bloom's : Understand
Difficulty : Medium
Learning Objective : 01-03 Describe the skills that are needed by today's business communicators.
Topic : 01-04 Communication Skills—A Breakdown



4) Poor communication negatively affects big businesses, but NOT small businesses.

⊚ true
⊚ false



Version 1 1
mynursytest.store

,DOWNLOAD THE Test Bank for Business Communication Problem Solving
Approach 1st Edition Rentz
Business Communication Problem Solving Approach 1ce
Edition by Rentz Ch01
Question Details
Accessibility : Keyboard Navigation
Learning Objective : 01-01 Explain the importance of communication to you and to business.
Topic : 01-02 The Importance of Communication Skills
Bloom's : Understand
Difficulty : Medium



5) The ability of people to quickly assess the emotions of those around them and adapt their
words, tone, and gestures accordingly is known as social intelligence.

⊚ true
⊚ false

Question Details
Accessibility : Keyboard Navigation
Bloom's : Remember
Difficulty : Easy
Learning Objective : 01-03 Describe the skills that are needed by today's business communicators.
Topic : 01-04 Communication Skills—A Breakdown



6) The ability to interact with data, see patterns in data, make data-based decisions, and use
data to design for desired outcomes is known as visual literacy.

⊚ true
⊚ false

Question Details
Accessibility : Keyboard Navigation
Bloom's : Understand
Difficulty : Medium
Learning Objective : 01-03 Describe the skills that are needed by today's business communicators.
Topic : 01-04 Communication Skills—A Breakdown



7) The widespread use of the Internet and social media has increased companies' attention to
corporate social responsibility.

⊚ true
⊚ false




Version 1 2
mynursytest.store

, DOWNLOAD THE Test Bank for Business Communication Problem Solving
Approach 1st Edition Rentz
Business Communication Problem Solving Approach 1ce
Edition by Rentz Ch01
Question Details
Accessibility : Keyboard Navigation
Bloom's : Understand
Difficulty : Medium
Learning Objective : 01-03 Describe the skills that are needed by today's business communicators.
Topic : 01-04 Communication Skills—A Breakdown



8) An example of internal-operational communication is when two employees of a business
communicate with each other in order to complete a project.

⊚ true
⊚ false

Question Details
Accessibility : Keyboard Navigation
Bloom's : Understand
Difficulty : Medium
Learning Objective : 01-05 Describe the three main categories of business communication.
Topic : 01-07 Main Categories of Business Communication



9) Personal communication interferes with good business relationships and should be
prohibited in the workplace.

⊚ true
⊚ false

Question Details
Accessibility : Keyboard Navigation
Bloom's : Understand
Difficulty : Medium
Learning Objective : 01-05 Describe the three main categories of business communication.
Topic : 01-07 Main Categories of Business Communication



10) The formal network refers to the main lines of operational communication in a business.

⊚ true
⊚ false




Version 1 3
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