Test Bank for Business Communication 3rd Edition Means

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TRUE/FALSE
1 : A diverse workforce can help employers better meet the needs of growing global markets
and an increasingly diverse U.S. population.
A : true
B : false

Correct Answer : A

2 : Seeing and valuing the contributions of everyone in a workplace and treating everyone fairly
is called prejudice.
A : true
B : false

Correct Answer : B

3 : Predictions indicate that the U.S. workforce will become more diverse.
A : true
B : false

Correct Answer : A

4 : Globalization has no affect on the workforce.
A : true
B : false

Correct Answer : B

5 : Language is a common communication barrier.
A : true
B : false

Correct Answer : A

6 : The body language of the sender has little effect on communication.
A : true
B : false

Correct Answer : B

7 : The amount of personal space with which people are comfortable varies depending on
individual preference and cultural background.
A : true
B : false

Correct Answer : A

8 : Customs and etiquette are the same in most countries and cultures.
A : true
B : false

Correct Answer : B
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9 : Not being offended easily is one of the most important aspects of having a professional
attitude.
A : true
B : false

Correct Answer : A

10 : Cross-cultural communication occurs when people from different cultures share messages
verbally, nonverbally, or in writing.
A : true
B : false

Correct Answer : A

11 : When sharing messages with people from other cultures, you should keep your language
simple and to the point.
A : true
B : false

Correct Answer : A

12 : Employees should always address clients or customers by their last names.
A : true
B : false

Correct Answer : B

13 : Personal ethics are not influenced by your experiences and the culture and society in which
you learn and grow.
A : true
B : false

Correct Answer : B

14 : Honesty is an ethical issue that influences business communication.
A : true
B : false

Correct Answer : A

15 : In a nondisclosure agreement, employees promise not to share trade secrets with others for
a certain period of time.
A : true
B : false

Correct Answer : A



MULTIPLE CHOICE
16 : The presence of a wide range of variation in qualities or attributes of people or things is

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called THE Test Bank for Business Communication 3rd Edition Means
A : ethnicity
B : diversity
C : ethics
D : discrimination

Correct Answer : B

17 : Failing to recognize workers differences and needs
A : can cause low morale among workers
B : can lead to low productivity
C : can lead to claims of discrimination
D : all the above

Correct Answer : D

18 : Predictions about the U.S. population and workforce indicate that
A : the workforce will become less diverse
B : the U.S. population is expected to decline in the next decade
C : the female population in the United States will be higher than the male population
D : all the above

Correct Answer : C

19 : As a result of globalization
A : individuals may have to compete with job candidates from around the world
B : companies may have a larger group of job candidates from which to choose
C : some companies move part of their operations to other countries
D : all the above

Correct Answer : D

20 : Which of the following cultural differences can be communication barriers?
A : language
B : body language
C : personal space
D : all the above

Correct Answer : D

21 : When your job involves working with someone from another culture
A : show respect for the person and his or her culture
B : learning appropriate business etiquette is not important
C : depend on stereotypes about the culture to guide your behavior
D : both b and c

Correct Answer : A

22 : An oversimplified belief about a group of people is called
A : discrimination
B : prejudice
C : bias
D : a stereotype
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