7 BREW TRAINING QUESTIONS & ANSWERS
Blondie - Answers - (The best seller!) - Caramel, vanilla, espresso, Smooth Mix.
Triple 7 - Answers - White chocolate, Irish cream, 6 shots of espresso, Smooth Mix
Brunette - Answers - Caramel, hazelnut, espresso, Mocha Mix.
Razorberry Energy - Answers - Strawberry, raspberry, blackberry, Energy
Strawberry smoothie - Answers - Strawberry smoothie mix, vanilla soft-serve
Sequence of reading back the drink - Answers - 1. Drink Size (Kids, Small, Medium, or
Large)
2. Drink Temperature (Hot, iced, or Chiller)
3. Modifications (Extra Shot, Light Ice, Half-Sweet... the list goes on)
4. Drink Name (Blondie, Brunette, Triple 7)
5. Finish Details, if applicable (Whipped Cream, Caramel Drizzle, Cinnamon Sprinkles)
The Vital Foundation of Our Success:
Our Culture - Answers - The people and culture are what produce our secret sauce:
how we make our customers feel. No amount of speed, quality, or smooth operations
can replace that. If we stay true to who we are and honor our culture and
people, then our people will gladly take care of operations on their own.
4 Keys to Success - Answers - 1. First Impressions
2. Customer Service
3. Drink Quality
4. Consistency
Our 7 Brew Values - Answers - 1. Our first job is to take care of our team and have
each other's backs.
2. We always have time to remake a drink.
3. Move with a visible sense of urgency - your team is counting on you.
4. We call each other when anything needs immediate attention.
5. If a teammate asks you for help, let them know you are on it.
6. Do more than what you expect from others.
7. Treat every encounter with others as a chance to build them up.
In your own words, what is the foundation of our success and how do we hold fast to it?
- Answers - The people and culture are what produce our secret sauce: how we make
our customers feel. No amount of speed, quality, or smooth operations
can replace that. If we stay true to who we are and honor our culture and people, then
our people will gladly take care of operations on their own.
, When Something Goes Wrong - ACT - Answers - A - Apologize
C - Care
T - Thank
1Who is the first team member that our customer interacts with when they pull into the
drive-thru line? - Answers - Texter
The texter is the first impression that a customer has on our people,
Which position is the foundational role in the stand, and why? - Answers - Lane
This is the foundational role in the stand.
If a customer orders a large Brunette, what clarifying question should you ask them? -
Answers - It's then our job to kindly ask for clarity on the missing
pieces - the temperature (#2). Our drinks don't get finish details unless requested! ask if
they want any modifications and finishing details if needed
"Translate" this order from a customer to your teammates in the correct sequence: "I
need a Triple 7 made with whole milk,
over ice. Large, please." - Answers - A Large, iced, whole milk triple 7
What is the lane position's job after the customer has paid and while the drink is still
being made? - Answers - Makes a genuine and unique connection with the customer.
• Ensures all drinks we hand out are as-ordered and top-quality.
• Makes sure drinks are well-organized, drink exteriors are clean, and presented
flawlessly to the customer.
• Moves quickly to ensure a short wait time for the customer.
Which position handles finishing details? - Answers - Milk. Handles finishing details
(whipped cream, drizzle, sprinkles, and lids).
BREWISTA TERMS
Espresso - Answers - A Latin word literally meaning "pressed out". Strong coffee made
by pressing a small amount of steam through ground
coffee beans. Contrary to popular belief, there is no "x" in "espresso".
BREWISTA TERMS
Double Shot: - Answers - 7 Brew espresso machines always dispense double shots.A
double shot is the espresso from one shot tin (A single
shot is half of a shot tin).
BREWISTA TERMS
Pull: - Answers - The action of using an espresso machine to make a double shot.
BREWISTA TERMS
Blondie - Answers - (The best seller!) - Caramel, vanilla, espresso, Smooth Mix.
Triple 7 - Answers - White chocolate, Irish cream, 6 shots of espresso, Smooth Mix
Brunette - Answers - Caramel, hazelnut, espresso, Mocha Mix.
Razorberry Energy - Answers - Strawberry, raspberry, blackberry, Energy
Strawberry smoothie - Answers - Strawberry smoothie mix, vanilla soft-serve
Sequence of reading back the drink - Answers - 1. Drink Size (Kids, Small, Medium, or
Large)
2. Drink Temperature (Hot, iced, or Chiller)
3. Modifications (Extra Shot, Light Ice, Half-Sweet... the list goes on)
4. Drink Name (Blondie, Brunette, Triple 7)
5. Finish Details, if applicable (Whipped Cream, Caramel Drizzle, Cinnamon Sprinkles)
The Vital Foundation of Our Success:
Our Culture - Answers - The people and culture are what produce our secret sauce:
how we make our customers feel. No amount of speed, quality, or smooth operations
can replace that. If we stay true to who we are and honor our culture and
people, then our people will gladly take care of operations on their own.
4 Keys to Success - Answers - 1. First Impressions
2. Customer Service
3. Drink Quality
4. Consistency
Our 7 Brew Values - Answers - 1. Our first job is to take care of our team and have
each other's backs.
2. We always have time to remake a drink.
3. Move with a visible sense of urgency - your team is counting on you.
4. We call each other when anything needs immediate attention.
5. If a teammate asks you for help, let them know you are on it.
6. Do more than what you expect from others.
7. Treat every encounter with others as a chance to build them up.
In your own words, what is the foundation of our success and how do we hold fast to it?
- Answers - The people and culture are what produce our secret sauce: how we make
our customers feel. No amount of speed, quality, or smooth operations
can replace that. If we stay true to who we are and honor our culture and people, then
our people will gladly take care of operations on their own.
, When Something Goes Wrong - ACT - Answers - A - Apologize
C - Care
T - Thank
1Who is the first team member that our customer interacts with when they pull into the
drive-thru line? - Answers - Texter
The texter is the first impression that a customer has on our people,
Which position is the foundational role in the stand, and why? - Answers - Lane
This is the foundational role in the stand.
If a customer orders a large Brunette, what clarifying question should you ask them? -
Answers - It's then our job to kindly ask for clarity on the missing
pieces - the temperature (#2). Our drinks don't get finish details unless requested! ask if
they want any modifications and finishing details if needed
"Translate" this order from a customer to your teammates in the correct sequence: "I
need a Triple 7 made with whole milk,
over ice. Large, please." - Answers - A Large, iced, whole milk triple 7
What is the lane position's job after the customer has paid and while the drink is still
being made? - Answers - Makes a genuine and unique connection with the customer.
• Ensures all drinks we hand out are as-ordered and top-quality.
• Makes sure drinks are well-organized, drink exteriors are clean, and presented
flawlessly to the customer.
• Moves quickly to ensure a short wait time for the customer.
Which position handles finishing details? - Answers - Milk. Handles finishing details
(whipped cream, drizzle, sprinkles, and lids).
BREWISTA TERMS
Espresso - Answers - A Latin word literally meaning "pressed out". Strong coffee made
by pressing a small amount of steam through ground
coffee beans. Contrary to popular belief, there is no "x" in "espresso".
BREWISTA TERMS
Double Shot: - Answers - 7 Brew espresso machines always dispense double shots.A
double shot is the espresso from one shot tin (A single
shot is half of a shot tin).
BREWISTA TERMS
Pull: - Answers - The action of using an espresso machine to make a double shot.
BREWISTA TERMS
