Test Bank For Operations and Supply Chain Management, 17th Edition by F. Robert Jacobs All Chapters 1 - 22 LATEST

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TESTBANK n




Operations and Supply Chain Management, 16th Edition
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n by F. RobertJacobsandRichard Chase
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Chapters 1-22| Complete
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, TABLEOFCONTENTS n n




Chapter1:Introduction
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Chapter2:Strategy n n




Chapter3:DesignofProductsandServices
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n Chapter4:Projects n n




Chapter5:StrategicCapacityManagement
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n Chapter6:LearningCurves
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Chapter7:ManufacturingProcesses Chapter8:
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FacilityLayout
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Chapter9:ServiceProcesses
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Chapter10:WaitingLine Analysis andSimulation
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n Chapter11:ProcessDesignandAnalysis
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Chapter12:QualityManagement Chapter
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13:Statistical Quality Control Chapter14:
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LeanSupplyChains
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Chapter15:LogisticsandDistributionManagement
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n Chapter16:GlobalSourcingandProcurement Chapter
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17:The Internet ofThingsandERP Chapter18:
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Forecasting
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Chapter19:SalesandOperationsPlanning
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n Chapter20:InventoryManagement
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Chapter21:MaterialRequirementsPlanning Chapter22:
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WorkcenterScheduling
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,Chapter01 n




Efficiencymeansdoingthe rightthingsto createthe mostvalueforthecompany.
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FALSE

Efficiencymeansdoingsomethingatthelowestpossiblecost.
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1. Effectiveness meansdoingtherightthingstocreatethe mostvalueforthecompany.
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TRUE

Effectiveness meansdoingthe rightthingstocreatethe most valueforthecompany.
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AACSB:AnalyticalThinking n n




Blooms: Remember n




Difficulty:1 Easy n n n




Learning Objective: 01-04 Evaluate the efficiency of a firm.
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Topic:Efficiency,Effectiveness,and Value
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2. Adoctorcompletesasurgicalprocedureona patient withouterror.Thepatientdiesanyway.Inoperations managementterms, we
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ncouldrefer tothis doctoras beingefficient but noteffective.
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TRUE

Efficiencymeansdoing somethingatthe lowestpossiblecost.Effectiveness meansdoingthe rightthingsto create the mostvalue.The
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ndoctorperformedthe surgery withouterror.Becausethepatientdied,novalue wascreated.
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AACSB:AnalyticalThinking n n




Blooms: Analyze n




Difficulty:2Medium n n n




Learning Objective: 01-04 Evaluate the efficiency of a firm.
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Topic:Efficiency,Effectiveness,and Value
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3. Aworkercanbeefficientwithoutbeingeffective.
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TRUE

Efficiencymeansdoingsomethingatthelowestpossiblecost.Effectiveness meansdoingtherightthingstocreatethe mostvalue.
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aredifferentthings.
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AACSB: Analytical Thinking n n




Blooms: n




Understand n




Difficulty:2Medium n n n




Learning Objective: 01-04 Evaluate the efficiency of a firm.
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Topic:Efficiency,Effectiveness,and Value
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, 4. Aprocesscanbeeffectivewithoutbeingefficient.
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TRUE

Often, maximizingeffectivenessand efficiencyatthe sametimecreates conflictbetween thetwogoals."Beingefficient" at the customer
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servicecounter atalocalstoreorbankmeansusingthe fewestnumber ofclerks possibleatthecounter.Beingeffective, though, means
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minimizingthe amountoftimecustomers need to waitinline.
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AACSB: Analytical Thinking n n




Blooms: n




Understand n




Difficulty:2Medium n n n




Learning Objective: 01-04 Evaluate the efficiency of a firm.
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Topic:Efficiency, Effectiveness,and Value n n n n n




5. Operationsandsupplychain managementisdefined asthe design,operation,and improvementofthesystemsthatcreate and
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ndeliverthe firm'sprimaryproducts and services.
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TRUE

Operationsandsupplychain managementisdefined asthe design,operation, andimprovementofthesystemsthat create anddeliver
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nthefirm'sprimaryproductsandservices.
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AACSB:AnalyticalThinking n n




Blooms: Remember n




Difficulty:1 Easy n n n




Learning Objective:01-01 Identifytheelementsofoperationsandsupply chain management. (OSCM)
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Topic:What Is OperationsandSupply Chain Management? n n n n n n n




6. Theterm"value" refersto therelationship betweenqualityand thepricepaidbytheconsumer.
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TRUE

Relatedto efficiencyandeffectivenessistheconceptofvalue, whichcanbe metaphoricallydefinedasqualitydivided byprice.
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AACSB:AnalyticalThinking n n




Blooms: Remember n




Difficulty:1 Easy n n n




Learning Objective: 01-04 Evaluate the efficiency of a firm.
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Topic:Efficiency,Effectiveness,and Value n n n n n




7. Attemptingto balance thedesireto efficientlyuseresourceswhileprovidingahighlyeffectiveservice maycreateconflict between the
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two goals.
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TRUE

Oftenmaximizingeffectivenessand efficiencyatthesametimecreatesconflictbetweenthetwogoals.
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AACSB:AnalyticalThinking n n




Blooms: Analyze n




Difficulty:1 Easy n n n




Learning Objective: 01-04 Evaluate the efficiency of a firm.
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Topic:Efficiency,Effectiveness,and Value n n n n n