CSA 2024 PRACTICE – SERVICENOW
EXAM WITH CORRECT ANSWERS
What lsection lon la ltask lrecord lwould lyou luse lto lsee lthe lmost lrecent lupdate lmade lto
la lrecord? l- lcorrect lanswers l-Journal
Timeline
Update llog
Audit llog
Diary
Activity
What lare lthe lexamples lof lUI lactions? l- lcorrect lanswers l-List lbuttons
List lcontext lmenu
List lchoices
List llinks
List lcontrol
Lists loverwrite
,Which lfeature lallows lyou lto lautomate lbusiness llogic lfor la lparticular lapplication lor
lprocess lsuch las lapprovals, ltask, lnotifications land lrecord loperations? l- lcorrect
lanswers l-Flows
Action lsequence
Flow ldiagrams
Action lsets
Task lflows
When la lflow lruns lan laction, lit lgenerates lruntime lvalue, lwhich lstays lthe lsame lfor lthe
lduration lof lthe lflow, lwhat lis lthe lname lof lthat lruntime lvalue?s l- lcorrect lanswers l-
Data lpill lruntime lvalue
Sequence lruntime lvalue
Starting lruntime lvalue
Trigger lruntime lvalue
Input lruntime lvalue
The lemployee lon-boarding lteam lhas lasked lfor la lway lfor lmanagers lto lorder
lcomputers, lmonitors land lcell lphones lfor lnew lemployees, lhow lwould lyou lproceed lto
lmeet lthis lrequirement? l- lcorrect lanswers l-Create lorder lguide
Create lrequested litem
Create lrecord lproducer
Create lon lboarding lbot
Which lresource lwould lyou luse lto ldetermine lif la lspecific luser lcould lcontribute lto la
lparticular lknowledge lbase? l- lcorrect lanswers l-User lcriteria ldiagnostic
Sn_kb_author lrole
User lcriteria ljob lrole
Knowledge lauthor lgroup
KB lauthor lgroup
If la lknowledge lbase lhas lno laccess ldetails lspecified. lWhat lusers lare lable lto lread
larticles lin lthat lknowledge lbase? l- lcorrect lanswers l-No lusers
ITIL lusers
Users lwith lkb_user lroleproduct
Any luser lwith lan larticles lfor lpermalink
Any lactive luser
While lshowing la lcustomer ltheir lincident lform, lthey lask lto lchange lthe lpriority lfield
ltitle lto ldisplay ltheir linternal lterminology lPvalue. lHow lwould lyou ldo lthat? lChoose l2
lanswers. l- lcorrect lanswers l-Right lclick lon lpriority land lselect lconfigure ldictionary.
Right lclick lon lpriority land lselect lconfigure llabel.
Right lclick lon lpriority land lselect lconfigure ldisplay lsettings.
Right lclick lon lpriority land lselect lconfigure lcolumn.
What laccess ldoes la luser lneed lto lbe lable lto limport larticles lto la lknowledge lbase? l-
lcorrect lanswers l-Sn_knowledge_import
,Sn_knowledge_contribute
can lcontribute
sn_knowledge_write
can lwrite
can limport
What lcontrols lthe lpublishing land lretiring lprocess lfor lknowledge larticles? l- lcorrect
lanswers l-Workflow ldesigner
Workflows
State llife lcycle
Approval lpolicies
Approval ldefinitions
What lis lan ladvantage lof ldefining lrelationships lbetween lCI lclasses? l- lcorrect
lanswers l-Improves ldata lquality, las lthe lCIs lwill lautomatically lbe lrelated lwhen lCMDB
lis lactivated.
It lprevents lusers lfrom lcreating lCIs lincorrectly.
It lautomates lthe lloading lof lthe lCI ldependency lview.
Makes lrelating lCIs leasier, lbecause lpredefined lrelationship lsuggests lwhich ltype lof
lCIs lshould lbe.
When lusing lthe lCI ldependency lview, lhow lwould lyou lview lthe lrelationship lbetween
lone lCI land lanother lCI? l- lcorrect lanswers l-right lclick, lview lrelationship
Click lon lthe lplus lto lexpand lcluster
click ldown larrow, lview lrelationship
Hover lon lconnection lline
Of lthe lCi ltables, lwhich lis la lbase ltable lof lthe lCMDB lhierarchy? l- lcorrect lanswers l-
ECMDB
Cmdb_rel_ci
Cmdb l_ci
cmdb
Ecmdb_rel_ci
Ecmdb_ci
What ltable lacts las la lstaging larea lfor lrecords limported lfrom la ldata lsource l- lcorrect
lanswers l-staging ltable
temp ltable
transform ltable
import lset lrow ltable
Which lfield l(or lfields) lis lused las la lunique lkey lduring limports? l- lcorrect lanswers l-Sys
lIDs
match lfields
coalesce lfields
key lfields
, What lmodule lenables lan ladministrator lto ldefine ldestinations lfor limported ldata lon
lany lServiceNow ltable? l- lcorrect lanswers l-field ltransform
schema lmap
import lmap
transform lmap
The lcustomer lwants lall lusers lto lhave laccess lto lthe lrecords lin lthe lofferings ltable.
lwhat lsetting lon laccess lcontrol ldefinition lwould lyou luse lto lgrant laccess lto lall lof lthe
loffering ltable lrecords? l- lcorrect lanswers l-Offering. lNone
None. lOffering
Offering. lName
Offering
A lmanager lwants lto lreview la lsnapshot lof lmonth lend lsales lperformance ldata, las
lcomparedto lsales ltarget. lin laddition, lthe lmanager lwants lto lable lto lsee lthose
lmonthly lnumbers ltrended lovertime land lforecasted linto lthe lfuture. lwhat lcapability ldo
lyou lsuggest lfor lthis lmanager? l- lcorrect lanswers l-schedule lreports, laccustoms
lsnapshot ltable land lprojection lreport
scheduled lreports, la lcustom lsnapshot ltable land la ltrend lreport.
performance lanalytics.
scheduled lreports land lexcel
key lperformance lindicators.
Which lcomponent lof la ltable lcontains la lpiece lof ldata lfor lone lrecord? l- lcorrect
lanswers l-Field
Factor
data lpoint
item
element
What ldo lyou lclick lwhen lyou lhave lmade lmodifications lto lyour lreport, land lyou lwant
lto lseethe lresults lwithout lsaving? l- lcorrect lanswers l-Run
Execute
Test
Preview
try lit
The lreport ldesigner lcontains ldifferent lsections lfor lconfiguring lyour lreport. lwhich
lsection lisused lto lspecify lgrouping land lcalculations lto lbe lrun lagainst lthe ldata? l-
lcorrect lanswers l-Data
Format
Configure
Style
group lby
EXAM WITH CORRECT ANSWERS
What lsection lon la ltask lrecord lwould lyou luse lto lsee lthe lmost lrecent lupdate lmade lto
la lrecord? l- lcorrect lanswers l-Journal
Timeline
Update llog
Audit llog
Diary
Activity
What lare lthe lexamples lof lUI lactions? l- lcorrect lanswers l-List lbuttons
List lcontext lmenu
List lchoices
List llinks
List lcontrol
Lists loverwrite
,Which lfeature lallows lyou lto lautomate lbusiness llogic lfor la lparticular lapplication lor
lprocess lsuch las lapprovals, ltask, lnotifications land lrecord loperations? l- lcorrect
lanswers l-Flows
Action lsequence
Flow ldiagrams
Action lsets
Task lflows
When la lflow lruns lan laction, lit lgenerates lruntime lvalue, lwhich lstays lthe lsame lfor lthe
lduration lof lthe lflow, lwhat lis lthe lname lof lthat lruntime lvalue?s l- lcorrect lanswers l-
Data lpill lruntime lvalue
Sequence lruntime lvalue
Starting lruntime lvalue
Trigger lruntime lvalue
Input lruntime lvalue
The lemployee lon-boarding lteam lhas lasked lfor la lway lfor lmanagers lto lorder
lcomputers, lmonitors land lcell lphones lfor lnew lemployees, lhow lwould lyou lproceed lto
lmeet lthis lrequirement? l- lcorrect lanswers l-Create lorder lguide
Create lrequested litem
Create lrecord lproducer
Create lon lboarding lbot
Which lresource lwould lyou luse lto ldetermine lif la lspecific luser lcould lcontribute lto la
lparticular lknowledge lbase? l- lcorrect lanswers l-User lcriteria ldiagnostic
Sn_kb_author lrole
User lcriteria ljob lrole
Knowledge lauthor lgroup
KB lauthor lgroup
If la lknowledge lbase lhas lno laccess ldetails lspecified. lWhat lusers lare lable lto lread
larticles lin lthat lknowledge lbase? l- lcorrect lanswers l-No lusers
ITIL lusers
Users lwith lkb_user lroleproduct
Any luser lwith lan larticles lfor lpermalink
Any lactive luser
While lshowing la lcustomer ltheir lincident lform, lthey lask lto lchange lthe lpriority lfield
ltitle lto ldisplay ltheir linternal lterminology lPvalue. lHow lwould lyou ldo lthat? lChoose l2
lanswers. l- lcorrect lanswers l-Right lclick lon lpriority land lselect lconfigure ldictionary.
Right lclick lon lpriority land lselect lconfigure llabel.
Right lclick lon lpriority land lselect lconfigure ldisplay lsettings.
Right lclick lon lpriority land lselect lconfigure lcolumn.
What laccess ldoes la luser lneed lto lbe lable lto limport larticles lto la lknowledge lbase? l-
lcorrect lanswers l-Sn_knowledge_import
,Sn_knowledge_contribute
can lcontribute
sn_knowledge_write
can lwrite
can limport
What lcontrols lthe lpublishing land lretiring lprocess lfor lknowledge larticles? l- lcorrect
lanswers l-Workflow ldesigner
Workflows
State llife lcycle
Approval lpolicies
Approval ldefinitions
What lis lan ladvantage lof ldefining lrelationships lbetween lCI lclasses? l- lcorrect
lanswers l-Improves ldata lquality, las lthe lCIs lwill lautomatically lbe lrelated lwhen lCMDB
lis lactivated.
It lprevents lusers lfrom lcreating lCIs lincorrectly.
It lautomates lthe lloading lof lthe lCI ldependency lview.
Makes lrelating lCIs leasier, lbecause lpredefined lrelationship lsuggests lwhich ltype lof
lCIs lshould lbe.
When lusing lthe lCI ldependency lview, lhow lwould lyou lview lthe lrelationship lbetween
lone lCI land lanother lCI? l- lcorrect lanswers l-right lclick, lview lrelationship
Click lon lthe lplus lto lexpand lcluster
click ldown larrow, lview lrelationship
Hover lon lconnection lline
Of lthe lCi ltables, lwhich lis la lbase ltable lof lthe lCMDB lhierarchy? l- lcorrect lanswers l-
ECMDB
Cmdb_rel_ci
Cmdb l_ci
cmdb
Ecmdb_rel_ci
Ecmdb_ci
What ltable lacts las la lstaging larea lfor lrecords limported lfrom la ldata lsource l- lcorrect
lanswers l-staging ltable
temp ltable
transform ltable
import lset lrow ltable
Which lfield l(or lfields) lis lused las la lunique lkey lduring limports? l- lcorrect lanswers l-Sys
lIDs
match lfields
coalesce lfields
key lfields
, What lmodule lenables lan ladministrator lto ldefine ldestinations lfor limported ldata lon
lany lServiceNow ltable? l- lcorrect lanswers l-field ltransform
schema lmap
import lmap
transform lmap
The lcustomer lwants lall lusers lto lhave laccess lto lthe lrecords lin lthe lofferings ltable.
lwhat lsetting lon laccess lcontrol ldefinition lwould lyou luse lto lgrant laccess lto lall lof lthe
loffering ltable lrecords? l- lcorrect lanswers l-Offering. lNone
None. lOffering
Offering. lName
Offering
A lmanager lwants lto lreview la lsnapshot lof lmonth lend lsales lperformance ldata, las
lcomparedto lsales ltarget. lin laddition, lthe lmanager lwants lto lable lto lsee lthose
lmonthly lnumbers ltrended lovertime land lforecasted linto lthe lfuture. lwhat lcapability ldo
lyou lsuggest lfor lthis lmanager? l- lcorrect lanswers l-schedule lreports, laccustoms
lsnapshot ltable land lprojection lreport
scheduled lreports, la lcustom lsnapshot ltable land la ltrend lreport.
performance lanalytics.
scheduled lreports land lexcel
key lperformance lindicators.
Which lcomponent lof la ltable lcontains la lpiece lof ldata lfor lone lrecord? l- lcorrect
lanswers l-Field
Factor
data lpoint
item
element
What ldo lyou lclick lwhen lyou lhave lmade lmodifications lto lyour lreport, land lyou lwant
lto lseethe lresults lwithout lsaving? l- lcorrect lanswers l-Run
Execute
Test
Preview
try lit
The lreport ldesigner lcontains ldifferent lsections lfor lconfiguring lyour lreport. lwhich
lsection lisused lto lspecify lgrouping land lcalculations lto lbe lrun lagainst lthe ldata? l-
lcorrect lanswers l-Data
Format
Configure
Style
group lby
