The ability to understand oneself and the feelings and needs of Emotional Intelligence for Managers:
other people, exercise self-control, and respond to other people in
appropriate ways in order to influence, motivate and inspire them
Gill 2006)
Emotional Intelligence includes self-awareness and impulse
control, persistence, zeal and self-motivation, empathy and social Management is not only leadership nor is leadership only
deftness Goleman 1996 management; however, those appointed to a position of
responsibility need to appreciate what leadership is expected of
them. (Bernard Bass, 1985)
further skill that managers sh
effective leaders (refer to wh
leader) managers should ad
with people
Introduce skills: Katz
Three-skill approach (Katz, 1955):
Technical skills – functional and problem-solving skills
Human skills – ability to work effectively as a group member and
other people, exercise self-control, and respond to other people in
appropriate ways in order to influence, motivate and inspire them
Gill 2006)
Emotional Intelligence includes self-awareness and impulse
control, persistence, zeal and self-motivation, empathy and social Management is not only leadership nor is leadership only
deftness Goleman 1996 management; however, those appointed to a position of
responsibility need to appreciate what leadership is expected of
them. (Bernard Bass, 1985)
further skill that managers sh
effective leaders (refer to wh
leader) managers should ad
with people
Introduce skills: Katz
Three-skill approach (Katz, 1955):
Technical skills – functional and problem-solving skills
Human skills – ability to work effectively as a group member and
