TEST BANK For
Human Resources Management in Canada
15th Canadian Edition by Gary Dessler
Chapters 1 - 17
,
,AnswersHareHatHtheHendHofHeachHChapter
Chapterp 1
MULTIPLEp CHOICE.
Choosep thep onep alternativep thatp bestp completesp thep statementp orp answersp thep questio
n.
1) Humanp resourcesp managementp refersp to:
A) thep managementp ofp peoplep inp organizations.
B) conceptsp andp techniquesp forp organizingp workp activities.
C) allp managerialp activities.
D) conceptsp andp techniquesp usedp inp leadingp peoplep atp work.
E) managementp techniquesp forp controllingp peoplep atp work.
2) Thep knowledge,p education,p training,p skills,p andp expertisep ofp ap firm'sp workersp isp knownp as:
A) physicalp capital.
B) management'sp philosophy.
C) humanp capital.
D) productionp capital.
E) culturalp diversity.
3) Humanp resourcesp practicesp thatp supportp strategyp include:
A) performancep management.
B) productionp scheduling.
C) policiesp andp procedures.
D) staffingp practices.
E) rewardsp practices.
4) ApcompanyputilizespapsystemptopmeasurepthepimpactpofpHumanpResourcespwhichpbalancespmeasuresprelaptingpt
opfinancialpresults,pcustomers,pinternalpbusinesspprocessespandphumanpcapitalpmanagement.pThispsystempispknowspaspt
he:
A) HRIS.
B) balancedp strategy.
C) Humanp Capitalp Index.
D) balancedp scorecard.
E) nonep ofp thep above.
5) Youp havepbeenp taskedp withp buildingpemployeepengagementp atp thep firmp youp workp for.p Strategicphupma
npresourcespinitiativespyoupwouldpconsiderpimplementingpinclude:
A) employeep recognitionp programsp andp managementp developmentp programs.
B) diversityp programs.
C) employeep recognitionp programs.
D) employeep relationsp activity.
E) jobp designp indicators.
6) HRpdepartmentpstaffpmemberspareptraditionallypinvolvedpinpkeypoperationalpresponsibilities.pWhichpofp thep
followingpispanpoperationalpresponsibility?
A) settingp goalsp andp objectives
B) collectingp metrics
C) analyzingp metrics
D) interpretingp humanp rightp laws
E) interpretingp healthp andp safetyp legislation
, 7) Beingpcompletelypfamiliarpwithpemploymentplegislation,pHRppoliciespandpprocedures,pcollectivepagreepmen
ts,p andp thep outcomep ofp recentp arbitrationp hearingsp andp courtp decisionsp isp mostp closelyprelatedp withp whichpofpthepf
ollowingpHRpactivities?
A) servingp asp ap consultant
B) formulatingp policiesp andp procedures
C) offeringp advice
D) providingp services
E) servingp asp ap changep agent
8) Thep practicep ofp contractingp withp outsidep vendorsp top handlep specifiedp functionsp onp ap permanentp baspisp
ispknownpas
A) hiringp temporaryp employees.
B) payrollp andp benefitsp administration.
C) contractp administration.
D) outsourcing.
E) labour-managementp relations.
9) Thepcompany'spplanpforphowp itp willp balancepitsp internalp strengthsp andp weaknessesp withp exteprn
alp opportunitiesp andp threatsp inp orderp top maintainp competitivep advantagep isp knownp as
A) HRp strategy.
B) strategy.
C) environmentalp scanning.
D) policiesp andp procedures.
E) nonep ofp thep above.
10) RitapispthepHRpDirectorpofpapmanufacturingpcompany.pSheprecentlypundertookpresearchptopidentifypcpompe
titorpcompensationpandpincentivepplans,pinformationpaboutppendingplegislativepchangespandpavailabilityp ofp talent
p inp thep labourp marketp forp thep upcomingp strategicp planningp meeting.p Ritap wasp conducting:
A) environmentalp scanning.
B) anp employeep engagementp survey.
C) anp externalp marketp survey.
D) anp envrionmentalp study.
E) anp externalp opportunities/threatsp study.
11) Thep HRp managerp ofp Smithp &p Yup companyp wasp heavilyp involvedp inp ap downsizingp exercisep ofp thep comppan
y'sp salesp forcep duep top anp economicp downturn.p Hep wasp alsop involvedp inp arrangingp forp outplacementp servicespandp
employeep retentionp programsp asp wellp asp restructuringpofp thep businessp followingp thep downsizing.p Thisp isp anpexamp
lepofpHR'sprolepin:
A) formulatingp strategy.
B) operationalp activities.
C) environmentalp scanning.
D) environmentalp scanningp andp executingp strategy.
E) executingp strategy.
12) Thep corep values,p beliefs,p andp assumptionsp thatp arep widelyp sharedp bypmembersp ofp anp organizationp arep knpo
wnpas:
A) organizationalp climate.
B) thep strategicp plan.
C) thep missionp statement.
D) organizationalp culture.
E) thep pervadingp atmosphere.
Human Resources Management in Canada
15th Canadian Edition by Gary Dessler
Chapters 1 - 17
,
,AnswersHareHatHtheHendHofHeachHChapter
Chapterp 1
MULTIPLEp CHOICE.
Choosep thep onep alternativep thatp bestp completesp thep statementp orp answersp thep questio
n.
1) Humanp resourcesp managementp refersp to:
A) thep managementp ofp peoplep inp organizations.
B) conceptsp andp techniquesp forp organizingp workp activities.
C) allp managerialp activities.
D) conceptsp andp techniquesp usedp inp leadingp peoplep atp work.
E) managementp techniquesp forp controllingp peoplep atp work.
2) Thep knowledge,p education,p training,p skills,p andp expertisep ofp ap firm'sp workersp isp knownp as:
A) physicalp capital.
B) management'sp philosophy.
C) humanp capital.
D) productionp capital.
E) culturalp diversity.
3) Humanp resourcesp practicesp thatp supportp strategyp include:
A) performancep management.
B) productionp scheduling.
C) policiesp andp procedures.
D) staffingp practices.
E) rewardsp practices.
4) ApcompanyputilizespapsystemptopmeasurepthepimpactpofpHumanpResourcespwhichpbalancespmeasuresprelaptingpt
opfinancialpresults,pcustomers,pinternalpbusinesspprocessespandphumanpcapitalpmanagement.pThispsystempispknowspaspt
he:
A) HRIS.
B) balancedp strategy.
C) Humanp Capitalp Index.
D) balancedp scorecard.
E) nonep ofp thep above.
5) Youp havepbeenp taskedp withp buildingpemployeepengagementp atp thep firmp youp workp for.p Strategicphupma
npresourcespinitiativespyoupwouldpconsiderpimplementingpinclude:
A) employeep recognitionp programsp andp managementp developmentp programs.
B) diversityp programs.
C) employeep recognitionp programs.
D) employeep relationsp activity.
E) jobp designp indicators.
6) HRpdepartmentpstaffpmemberspareptraditionallypinvolvedpinpkeypoperationalpresponsibilities.pWhichpofp thep
followingpispanpoperationalpresponsibility?
A) settingp goalsp andp objectives
B) collectingp metrics
C) analyzingp metrics
D) interpretingp humanp rightp laws
E) interpretingp healthp andp safetyp legislation
, 7) Beingpcompletelypfamiliarpwithpemploymentplegislation,pHRppoliciespandpprocedures,pcollectivepagreepmen
ts,p andp thep outcomep ofp recentp arbitrationp hearingsp andp courtp decisionsp isp mostp closelyprelatedp withp whichpofpthepf
ollowingpHRpactivities?
A) servingp asp ap consultant
B) formulatingp policiesp andp procedures
C) offeringp advice
D) providingp services
E) servingp asp ap changep agent
8) Thep practicep ofp contractingp withp outsidep vendorsp top handlep specifiedp functionsp onp ap permanentp baspisp
ispknownpas
A) hiringp temporaryp employees.
B) payrollp andp benefitsp administration.
C) contractp administration.
D) outsourcing.
E) labour-managementp relations.
9) Thepcompany'spplanpforphowp itp willp balancepitsp internalp strengthsp andp weaknessesp withp exteprn
alp opportunitiesp andp threatsp inp orderp top maintainp competitivep advantagep isp knownp as
A) HRp strategy.
B) strategy.
C) environmentalp scanning.
D) policiesp andp procedures.
E) nonep ofp thep above.
10) RitapispthepHRpDirectorpofpapmanufacturingpcompany.pSheprecentlypundertookpresearchptopidentifypcpompe
titorpcompensationpandpincentivepplans,pinformationpaboutppendingplegislativepchangespandpavailabilityp ofp talent
p inp thep labourp marketp forp thep upcomingp strategicp planningp meeting.p Ritap wasp conducting:
A) environmentalp scanning.
B) anp employeep engagementp survey.
C) anp externalp marketp survey.
D) anp envrionmentalp study.
E) anp externalp opportunities/threatsp study.
11) Thep HRp managerp ofp Smithp &p Yup companyp wasp heavilyp involvedp inp ap downsizingp exercisep ofp thep comppan
y'sp salesp forcep duep top anp economicp downturn.p Hep wasp alsop involvedp inp arrangingp forp outplacementp servicespandp
employeep retentionp programsp asp wellp asp restructuringpofp thep businessp followingp thep downsizing.p Thisp isp anpexamp
lepofpHR'sprolepin:
A) formulatingp strategy.
B) operationalp activities.
C) environmentalp scanning.
D) environmentalp scanningp andp executingp strategy.
E) executingp strategy.
12) Thep corep values,p beliefs,p andp assumptionsp thatp arep widelyp sharedp bypmembersp ofp anp organizationp arep knpo
wnpas:
A) organizationalp climate.
B) thep strategicp plan.
C) thep missionp statement.
D) organizationalp culture.
E) thep pervadingp atmosphere.
