Commission for Conciliation, Mediation and Arbitration Exam 2021 (NHA)
Key Concepts and Definitions
1:10 Solution - ansmost readily available and least expensive disenfectant
120 days - ansnormal life span of an RBC
1st draw for capillary - anslavender tube
2nd choice vein for venipuncture most often the only one palpatable in an obese pt - ansCephalic vein
2nd draw for capillary - anstubes with additives
3 skills of the phlebotomist - anssocial, clerical, technical
3rd draw for capillary - anstubes without additives
5 Modes of Transmission - ansDroplet, Airborne, Common Vehicle, Vectorborne, Contact (direct or indirect)
99% of formed elements in blood - ansRBC's or Erythrocytes
A CLINIC SCHEDULES ALL CARDIAC PATIENTS ON MONDAYS & WEDNESDAYS & ALL ONCOLOGY PATIENTS ON
TUESDAYS & THURSDAYS. WHAT TYPE OF SCHEDULING IS THE CLINIC USING? - ansCLUSTER SCHEDULING
A CLINIC SCHEDULES ALL CARDIAC PATIENTS ON MONDAYS AND WEDNESDAYS AND ALL ONCOLOGY PATIENTS
ON TUESDAYS AND THURSDAYS. WHICH TYPES OF SCHEDULING IS THE CLINIC USING? - ansCLUSTER
SCHEDULING
,A first-time patient is late arriving to the office which of the following should the medical assistant say first? -
ans"HELLO. WELCOME TO OUR OFFICE"
A MA AT A FACILITY RECIEVES A CALL FROM A PATIENT WHO IS REQUESTING THE TOTAL COST OF A SURGICAL
PROCEDURE. WHICH IS AN APPROPRIATE RESPONSE BY THE MA ? - ansPROVIDE THE PATIENT WITH AN
ESTIMATED COST FOR THE PROCEDURE
A MA DISCOVERS A GARBAGE CAN FIRE HAS STARTED IN THE BREAK ROOM. ACCORDING TO THE "RACE"
ACRONYM FOR EMERGENCY RESPONSE. WHICH ACTION SHOULD MA TAKE FIRST? - ansEVACUATE STAFF &
PATIENTS IMMEDIATE
A MA DISCOVERS AN UNIDENTIFABLE LIQUID ON THE FLOOR OF ONE OF THE CLINIC'S TREATMENT ROOMS.
WHICH MATERIALS SHOULD THE MA USE TO REMOVE & DISPOSE OF THE LIQUID? - ansA CLEAN-UP KIT
A MA HAS A BLOOD PRESSURE CUFF INFLATED AND PARTIALLY OPENS THE VALVE TO DEFLATE AS HE LISTENS
WITH A STETHOSCOPE. WHEN SHOULD HE READ THE DIASTOLIC PRESSURE? - ansWHEN THE SOUND
DISAPPEARS
A MA has a request to collect a routine CBC from a healthy 10-month- old infant. Which of the following is the
most appropriate collection site? - ansLEFT HEEL
A MA HAS JUST RECEIVED A DEROGATORY E-MAIL FROM A DISSATISFIED PATIENT. WHAT ACTION SHOULD THE
MA TAKE? - ansPRINT THE E-MAIL AND MAKE NOTES ABOUT TOPICS TO BE ADDRESSED PRIOR TO
FORMULATING A RESPONSE
A MA has requested a preauthorization for a patient's referral to a specialist. Which of the following is a reason
for the claim submitted by the specialist to be denied? - ansTHE SERVICES IS PROVIDED AFTER THE EXPIRATION
DATE
A MA in an emergency clinic is admitting several patients. The assistant should recognize that the provider
should see which of the following patients first? - ansAN OLDER ADULT PATIENT WHO HAS DIABETES AND HAS
A BLOOD PRESSURE OF 80/42 mm Hg
,A MA IN AN OUTPATIENT FACILITY IS PREPARING A PATIENT FOR A VENIPUNCTURE. WHICH ACTIONS SHOULD
THE ASSISTANT TAKE TO CONFIRM THE PATIENT'S IDENTIFY? - ansASK THE PATIENT TO STATE AND SPELL THEIR
FULL NAME & PROVIDE THEIR DOB
A MA IS ADDING INFORMATION TO A PATIENT'S COMPUTERIZED PROBLEM-ORIENTED MEDICAL RECORD
(POMR) INTO WHICH SECTIONS OF THE POMR SHOULD THE MA ENTER THE PATIENT'S HEALTH HISTORY &
LABORATORY RESULTS? - ansDATABASE
A MA is administering an injection, and the patient faints. Which of the following actions should the assistant
take? - ansPLACE THE PATIENT IN A SUPINE POSITION
A MA IS ADMINISTERING AN INTRADERMAL INJECTION FOR ALLERGY TESTING. WHICH ACTIONS SHOULD THE
MA TAKE? - ansLOCATE THE AREA 2 TO 3 FINGER-WIDTHS BELOW THE ANTECUBITAL SPACE
A MA IS ADMINISTERING AN INTRAMUSCULAR IMMUNIZATION TO A PATIENT. WHICH ACTION SHOULD MA
TAKE? - ansCLEANSE THE SITE IN A CIRCULAR MOTION FROM THE CENTER OUTWARD
A MA is administering an intramuscular injection into the gluteus medius of an adult patient. At which angles
should the MA insert the needle? - ans90* angle
A MA IS ADMINISTERING COUGH SYRUP TO A PATIENT. WHICH ACTIONS SHOULD THE MA TAKE? - ansVIEW
THE MEDICATION CUP AT EYE LEVEL WHEN POURING
A MA IS ADMINISTERING EYE OINTMENT TO A PATIENT. WHICH ACTIONS SHOULD THE MA TAKE? - ansAPPLY A
THIN RIBBON OF OINTMENT ALONG THE CONJUNCTIVAL SAC
A MA is administering heparin subcutaneously to a patient. Which of the following actions should the assistant
take? - ansINJECT THE MEDICATION SLOWLY
A MA is administering heparin subcutaneously to a patient. Which of the following actions should the assistant
take? - ansINJECT THE MEDICATION SLOWLY
, A MA IS AN ACUTE CARE FACILITY IS CHECKING IN A PATIENT WHO HAS A DEEP LACERATION. THE PATIENT
TELLS THE MA THAT HE CANNOT ACCEPT BLOOD TRANSFUSIONS DUE TO HIS RELIGIOUS BELIEFS. WHICH
ACTIONS SHOULD THE MA TAKE? - ansDOCUMENT THE STATEMENT IN THE PATIENT CHART
A MA IS APPLYING A TRANSDERMAL PATCH FOR A PATIENT. WHICH ACTIONS SHOULD THE MA TAKE? -
ansAPPLY THE PATCH TO A HAIRLESS AREA OF THE PATIENT'S SKIN
A MA IS ASKED TO ASSIST A PROVIDER WITH AN ORTHOPEDIC EXAMINATION. WHICH INSTRUMENTS SHOULD
THE MA PREPARE FOR THE EXAMINATION? - ansGONIOMETER
A MA IS ASSISTING A PATIENT WHO IS OBESE WITH AN INSULIN INJECTION. WHICH IS THE CORRECT ANGLE
FOR THIS PATIENT'S INJECTION? - ans90*
A MA is assisting a patient whose insurance dos not cover immunizations. To which of the following community
resources should assistant refer the patient? - ansDEPARTMENT OF HEALTH AND HUMAN SERVICES (HHS)
A MA IS ASSISTING A PROVIDER WITH AN ABDOMINAL EXAMINATION. WHEN THE PROVIDER PALPATES THE
MAJOR PORTION OF THE LIVER, THE ASSISTANT SHOULD RECOGNIZE THAT HE IS PALPATING WHICH OF
ABDOMINAL QUADRANTS ? - ansRIGHT UPPER
A MA is assisting a provider with an abdominal examination. When the provider palpates the major portion of
the liver, the assistant should recognize that he is palpating which of the following abdominal quadrants? -
ansRIGHT UPPER
A MA IS ASSISTING A PROVIDER WITH THE REPAIR OF A LACERATION ON A PATIENT'S HEAD. THE PROVIDER'S
PRESCRIPTION FOR THE PROCEDURE INCLUDES AN INJECTION OF 10mL OF LIDOCAINE WITH EPINEPHRINE. THE
MA SHOULD RECOGNIZE THAT WHICH IS THE PURPOSE OF EPINEPHRINE IN THE LOCAL ANESTHETIC? - ansTO
REDUCE BLEEDING AT THE SITE
A MA IS ASSISTING IN THE TREATMENT OF A PATIENT WHO EXPERIENCED A CHEMICAL BURN. WHICH STEPS
SHOULD THE MA TAKE? - ansREMOVE ANY CHEMICAL-COVERED CLOTHING
Key Concepts and Definitions
1:10 Solution - ansmost readily available and least expensive disenfectant
120 days - ansnormal life span of an RBC
1st draw for capillary - anslavender tube
2nd choice vein for venipuncture most often the only one palpatable in an obese pt - ansCephalic vein
2nd draw for capillary - anstubes with additives
3 skills of the phlebotomist - anssocial, clerical, technical
3rd draw for capillary - anstubes without additives
5 Modes of Transmission - ansDroplet, Airborne, Common Vehicle, Vectorborne, Contact (direct or indirect)
99% of formed elements in blood - ansRBC's or Erythrocytes
A CLINIC SCHEDULES ALL CARDIAC PATIENTS ON MONDAYS & WEDNESDAYS & ALL ONCOLOGY PATIENTS ON
TUESDAYS & THURSDAYS. WHAT TYPE OF SCHEDULING IS THE CLINIC USING? - ansCLUSTER SCHEDULING
A CLINIC SCHEDULES ALL CARDIAC PATIENTS ON MONDAYS AND WEDNESDAYS AND ALL ONCOLOGY PATIENTS
ON TUESDAYS AND THURSDAYS. WHICH TYPES OF SCHEDULING IS THE CLINIC USING? - ansCLUSTER
SCHEDULING
,A first-time patient is late arriving to the office which of the following should the medical assistant say first? -
ans"HELLO. WELCOME TO OUR OFFICE"
A MA AT A FACILITY RECIEVES A CALL FROM A PATIENT WHO IS REQUESTING THE TOTAL COST OF A SURGICAL
PROCEDURE. WHICH IS AN APPROPRIATE RESPONSE BY THE MA ? - ansPROVIDE THE PATIENT WITH AN
ESTIMATED COST FOR THE PROCEDURE
A MA DISCOVERS A GARBAGE CAN FIRE HAS STARTED IN THE BREAK ROOM. ACCORDING TO THE "RACE"
ACRONYM FOR EMERGENCY RESPONSE. WHICH ACTION SHOULD MA TAKE FIRST? - ansEVACUATE STAFF &
PATIENTS IMMEDIATE
A MA DISCOVERS AN UNIDENTIFABLE LIQUID ON THE FLOOR OF ONE OF THE CLINIC'S TREATMENT ROOMS.
WHICH MATERIALS SHOULD THE MA USE TO REMOVE & DISPOSE OF THE LIQUID? - ansA CLEAN-UP KIT
A MA HAS A BLOOD PRESSURE CUFF INFLATED AND PARTIALLY OPENS THE VALVE TO DEFLATE AS HE LISTENS
WITH A STETHOSCOPE. WHEN SHOULD HE READ THE DIASTOLIC PRESSURE? - ansWHEN THE SOUND
DISAPPEARS
A MA has a request to collect a routine CBC from a healthy 10-month- old infant. Which of the following is the
most appropriate collection site? - ansLEFT HEEL
A MA HAS JUST RECEIVED A DEROGATORY E-MAIL FROM A DISSATISFIED PATIENT. WHAT ACTION SHOULD THE
MA TAKE? - ansPRINT THE E-MAIL AND MAKE NOTES ABOUT TOPICS TO BE ADDRESSED PRIOR TO
FORMULATING A RESPONSE
A MA has requested a preauthorization for a patient's referral to a specialist. Which of the following is a reason
for the claim submitted by the specialist to be denied? - ansTHE SERVICES IS PROVIDED AFTER THE EXPIRATION
DATE
A MA in an emergency clinic is admitting several patients. The assistant should recognize that the provider
should see which of the following patients first? - ansAN OLDER ADULT PATIENT WHO HAS DIABETES AND HAS
A BLOOD PRESSURE OF 80/42 mm Hg
,A MA IN AN OUTPATIENT FACILITY IS PREPARING A PATIENT FOR A VENIPUNCTURE. WHICH ACTIONS SHOULD
THE ASSISTANT TAKE TO CONFIRM THE PATIENT'S IDENTIFY? - ansASK THE PATIENT TO STATE AND SPELL THEIR
FULL NAME & PROVIDE THEIR DOB
A MA IS ADDING INFORMATION TO A PATIENT'S COMPUTERIZED PROBLEM-ORIENTED MEDICAL RECORD
(POMR) INTO WHICH SECTIONS OF THE POMR SHOULD THE MA ENTER THE PATIENT'S HEALTH HISTORY &
LABORATORY RESULTS? - ansDATABASE
A MA is administering an injection, and the patient faints. Which of the following actions should the assistant
take? - ansPLACE THE PATIENT IN A SUPINE POSITION
A MA IS ADMINISTERING AN INTRADERMAL INJECTION FOR ALLERGY TESTING. WHICH ACTIONS SHOULD THE
MA TAKE? - ansLOCATE THE AREA 2 TO 3 FINGER-WIDTHS BELOW THE ANTECUBITAL SPACE
A MA IS ADMINISTERING AN INTRAMUSCULAR IMMUNIZATION TO A PATIENT. WHICH ACTION SHOULD MA
TAKE? - ansCLEANSE THE SITE IN A CIRCULAR MOTION FROM THE CENTER OUTWARD
A MA is administering an intramuscular injection into the gluteus medius of an adult patient. At which angles
should the MA insert the needle? - ans90* angle
A MA IS ADMINISTERING COUGH SYRUP TO A PATIENT. WHICH ACTIONS SHOULD THE MA TAKE? - ansVIEW
THE MEDICATION CUP AT EYE LEVEL WHEN POURING
A MA IS ADMINISTERING EYE OINTMENT TO A PATIENT. WHICH ACTIONS SHOULD THE MA TAKE? - ansAPPLY A
THIN RIBBON OF OINTMENT ALONG THE CONJUNCTIVAL SAC
A MA is administering heparin subcutaneously to a patient. Which of the following actions should the assistant
take? - ansINJECT THE MEDICATION SLOWLY
A MA is administering heparin subcutaneously to a patient. Which of the following actions should the assistant
take? - ansINJECT THE MEDICATION SLOWLY
, A MA IS AN ACUTE CARE FACILITY IS CHECKING IN A PATIENT WHO HAS A DEEP LACERATION. THE PATIENT
TELLS THE MA THAT HE CANNOT ACCEPT BLOOD TRANSFUSIONS DUE TO HIS RELIGIOUS BELIEFS. WHICH
ACTIONS SHOULD THE MA TAKE? - ansDOCUMENT THE STATEMENT IN THE PATIENT CHART
A MA IS APPLYING A TRANSDERMAL PATCH FOR A PATIENT. WHICH ACTIONS SHOULD THE MA TAKE? -
ansAPPLY THE PATCH TO A HAIRLESS AREA OF THE PATIENT'S SKIN
A MA IS ASKED TO ASSIST A PROVIDER WITH AN ORTHOPEDIC EXAMINATION. WHICH INSTRUMENTS SHOULD
THE MA PREPARE FOR THE EXAMINATION? - ansGONIOMETER
A MA IS ASSISTING A PATIENT WHO IS OBESE WITH AN INSULIN INJECTION. WHICH IS THE CORRECT ANGLE
FOR THIS PATIENT'S INJECTION? - ans90*
A MA is assisting a patient whose insurance dos not cover immunizations. To which of the following community
resources should assistant refer the patient? - ansDEPARTMENT OF HEALTH AND HUMAN SERVICES (HHS)
A MA IS ASSISTING A PROVIDER WITH AN ABDOMINAL EXAMINATION. WHEN THE PROVIDER PALPATES THE
MAJOR PORTION OF THE LIVER, THE ASSISTANT SHOULD RECOGNIZE THAT HE IS PALPATING WHICH OF
ABDOMINAL QUADRANTS ? - ansRIGHT UPPER
A MA is assisting a provider with an abdominal examination. When the provider palpates the major portion of
the liver, the assistant should recognize that he is palpating which of the following abdominal quadrants? -
ansRIGHT UPPER
A MA IS ASSISTING A PROVIDER WITH THE REPAIR OF A LACERATION ON A PATIENT'S HEAD. THE PROVIDER'S
PRESCRIPTION FOR THE PROCEDURE INCLUDES AN INJECTION OF 10mL OF LIDOCAINE WITH EPINEPHRINE. THE
MA SHOULD RECOGNIZE THAT WHICH IS THE PURPOSE OF EPINEPHRINE IN THE LOCAL ANESTHETIC? - ansTO
REDUCE BLEEDING AT THE SITE
A MA IS ASSISTING IN THE TREATMENT OF A PATIENT WHO EXPERIENCED A CHEMICAL BURN. WHICH STEPS
SHOULD THE MA TAKE? - ansREMOVE ANY CHEMICAL-COVERED CLOTHING
