12/23/23, 5:48 PM WGU C215 Study Guide - Which definition used for quality evaluates how …
WGU C215 Study Guide – FINAL EXAM 2023
Total Quality Management (TQM) Philosophy
1. customer focus
2. continuous improvement
3. employee empowerment
4. use of quality tools
5. product design
6. process management
7. managing supplier quality
Process Capability Index (Cpk)
Basic function of Six Sigma. Measures the process potential and performance of processes. The higher the range of
Cpk, the improved is the ability of the process to complete its necessities.
Six Sigma
A disciplined, data-driven approach and methodology for eliminating defects (driving toward six standard deviations
between the mean and the nearest specification limit) in any process - from manufacturing to transactional and from
product to service.
about:blank 1/19
,12/23/23, 5:48 PM WGU C215 Study Guide - Which definition used for quality evaluates how …
Design Capacity
The theoretical maximum output of a system in a given period under ideal conditions.
Location Analysis
proximity to customers, transportation, source of labor, community attitude, proximity to suppliers, and many other
factors.
The technique for determining location decisions.
Line Processes
A type of process used to produce a large volume of a standardized product.
■ Limited customization and high volume
Batch Processes
A type of process used to produce a small number of products in groups or batches based on customer orders or
specifications.
■ High customization moderate volume
Project Processes
A type of process used to make a one-at-a-time product exactly to customer specifications.
■ Most custom and lowest volume
Continuous Processes
about:blank 2/19
, 12/23/23, 5:48 PM WGU C215 Study Guide - Which definition used for quality evaluates how …
A type of process that operates continually to produce a high volume of a fully standardized product.
- No customization and as high a volume as possible
Bottleneck
Longest task in the process.
Flexible Manufacturing System (FMS)
A type of automated system that combines the flexibility of intermittent operations with the efficiency of continuous
operations.
Output/Input Control
A technique for monitoring the flow of jobs between work centers.
Value-Added
The net increase created during the transformation of inputs into final outputs.
Hybrid Layouts
Layouts that combine characteristics of process and product layouts.
- Group technology layouts.
- Cell technology layouts.
- Grocery stores use hybrid layouts
about:blank 3/19
WGU C215 Study Guide – FINAL EXAM 2023
Total Quality Management (TQM) Philosophy
1. customer focus
2. continuous improvement
3. employee empowerment
4. use of quality tools
5. product design
6. process management
7. managing supplier quality
Process Capability Index (Cpk)
Basic function of Six Sigma. Measures the process potential and performance of processes. The higher the range of
Cpk, the improved is the ability of the process to complete its necessities.
Six Sigma
A disciplined, data-driven approach and methodology for eliminating defects (driving toward six standard deviations
between the mean and the nearest specification limit) in any process - from manufacturing to transactional and from
product to service.
about:blank 1/19
,12/23/23, 5:48 PM WGU C215 Study Guide - Which definition used for quality evaluates how …
Design Capacity
The theoretical maximum output of a system in a given period under ideal conditions.
Location Analysis
proximity to customers, transportation, source of labor, community attitude, proximity to suppliers, and many other
factors.
The technique for determining location decisions.
Line Processes
A type of process used to produce a large volume of a standardized product.
■ Limited customization and high volume
Batch Processes
A type of process used to produce a small number of products in groups or batches based on customer orders or
specifications.
■ High customization moderate volume
Project Processes
A type of process used to make a one-at-a-time product exactly to customer specifications.
■ Most custom and lowest volume
Continuous Processes
about:blank 2/19
, 12/23/23, 5:48 PM WGU C215 Study Guide - Which definition used for quality evaluates how …
A type of process that operates continually to produce a high volume of a fully standardized product.
- No customization and as high a volume as possible
Bottleneck
Longest task in the process.
Flexible Manufacturing System (FMS)
A type of automated system that combines the flexibility of intermittent operations with the efficiency of continuous
operations.
Output/Input Control
A technique for monitoring the flow of jobs between work centers.
Value-Added
The net increase created during the transformation of inputs into final outputs.
Hybrid Layouts
Layouts that combine characteristics of process and product layouts.
- Group technology layouts.
- Cell technology layouts.
- Grocery stores use hybrid layouts
about:blank 3/19
