Test Bank for MGMT 4th Canadian Edition By Chuck Williams, Terri Champion, Ike Hall
(All Chapters, 100% Original Verified, A+ Grade)
Name: Class: Date:
Chapter 1 - Management
Indicate the answer choice that best completes the statement or answers the question.
1. What is the term for getting work done through others?
a. management
b. planning
c. organiẔing
d. strategiẔing
2. Ruth was hired to be the second-in-command at Graham Mailing Services. She was told that
her job was to deal with the employees to make sure they met the customers’ mailing
specifications. She has not been instructed on how to run machines or in any other technical
area. What is her position?
a. marketing
b. relationship control
c. management
d. strategiẔing
3. Management can maximiẔe profits, production, and people by doing which of the following?
a. utiliẔing resources efficiently
b. utiliẔing resources inefficiently
c. utiliẔing resources effectively
d. utiliẔing resources ineffectively
4. A manager strives to accomplish tasks that help fulfill organiẔational objectives. What is the
manager trying to improve?
a. organiẔational efficiency
b. organiẔational effectiveness
c. organiẔational functionality
d. organiẔational productivity
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,5. The response to the 2016 wildfires in Fort McMurray, Alberta was reportedly hampered by
incompatible radio systems between different agencies. Which concept would a manager use
to resolve this situation?
a. operations
b. management
c. effectiveness
d. efficiency
6. Management at the Ford automobile manufacturing plant located in Oakville, Ontario made a
decision to switch all overhead lighting to LEDs, which has generated thousands in energy
savings. The managers made this decision with which of the following in mind?
a. the triple bottom line
b. productivity
c. efficiency
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,Name: Class: Date:
Chapter 1 - Management
d. effectiveness
7. During the COVID-19 pandemic, many restaurants were forced to temporarily shut down, lay
off staff, and reduce costs as much as possible until public health measures were lifted.
Owners and managers of these restaurants would have been focused on which of the following
during this time?
a. public image
b. efficiency
c. organiẔational effectiveness
d. goal setting
8. Henri Fayol argued that the success of an enterprise generally depends more on the
administrative ability of its leaders than on what?
a. their ability to motivate others
b. their conceptual skills
c. their technical ability
d. their interpersonal skills
9. What is the term for the accomplishment of tasks that help fulfill organiẔational objectives?
a. optimiẔing
b. satisficing
c. efficiency
d. effectiveness
10. To achieve its goal of increased market share, a coffee and donut shop launched a program
in London, Ontario, that awards grade-school students a free donut for every “A” on their
report card. What management function was used to create this program?
a. controlling
b. leading
c. planning
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, Name: Class: Date:
Chapter 1 - Management
d. organiẔing
11. Nestlé was unsuccessful in early attempts to sell its chocolate in India. It discovered its
chocolate bars were not suitable for the Indian markets because the candy became messy from
sitting in direct sunlight without the benefit of air conditioning. Nestlé adopted an innovative
strategy and developed Chocostick, a liquid chocolate that is now very popular. Which
management function did Nestlé use to solve its problem?
a. planning
b. controlling
c. organiẔing
d. leading
12. What management function is being engaged when a manager is determining organiẔational
goals and the means for achieving them?
a. planning
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(All Chapters, 100% Original Verified, A+ Grade)
Name: Class: Date:
Chapter 1 - Management
Indicate the answer choice that best completes the statement or answers the question.
1. What is the term for getting work done through others?
a. management
b. planning
c. organiẔing
d. strategiẔing
2. Ruth was hired to be the second-in-command at Graham Mailing Services. She was told that
her job was to deal with the employees to make sure they met the customers’ mailing
specifications. She has not been instructed on how to run machines or in any other technical
area. What is her position?
a. marketing
b. relationship control
c. management
d. strategiẔing
3. Management can maximiẔe profits, production, and people by doing which of the following?
a. utiliẔing resources efficiently
b. utiliẔing resources inefficiently
c. utiliẔing resources effectively
d. utiliẔing resources ineffectively
4. A manager strives to accomplish tasks that help fulfill organiẔational objectives. What is the
manager trying to improve?
a. organiẔational efficiency
b. organiẔational effectiveness
c. organiẔational functionality
d. organiẔational productivity
Powered by Cognero Page 1
,5. The response to the 2016 wildfires in Fort McMurray, Alberta was reportedly hampered by
incompatible radio systems between different agencies. Which concept would a manager use
to resolve this situation?
a. operations
b. management
c. effectiveness
d. efficiency
6. Management at the Ford automobile manufacturing plant located in Oakville, Ontario made a
decision to switch all overhead lighting to LEDs, which has generated thousands in energy
savings. The managers made this decision with which of the following in mind?
a. the triple bottom line
b. productivity
c. efficiency
Powered by Cognero Page 2
,Name: Class: Date:
Chapter 1 - Management
d. effectiveness
7. During the COVID-19 pandemic, many restaurants were forced to temporarily shut down, lay
off staff, and reduce costs as much as possible until public health measures were lifted.
Owners and managers of these restaurants would have been focused on which of the following
during this time?
a. public image
b. efficiency
c. organiẔational effectiveness
d. goal setting
8. Henri Fayol argued that the success of an enterprise generally depends more on the
administrative ability of its leaders than on what?
a. their ability to motivate others
b. their conceptual skills
c. their technical ability
d. their interpersonal skills
9. What is the term for the accomplishment of tasks that help fulfill organiẔational objectives?
a. optimiẔing
b. satisficing
c. efficiency
d. effectiveness
10. To achieve its goal of increased market share, a coffee and donut shop launched a program
in London, Ontario, that awards grade-school students a free donut for every “A” on their
report card. What management function was used to create this program?
a. controlling
b. leading
c. planning
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, Name: Class: Date:
Chapter 1 - Management
d. organiẔing
11. Nestlé was unsuccessful in early attempts to sell its chocolate in India. It discovered its
chocolate bars were not suitable for the Indian markets because the candy became messy from
sitting in direct sunlight without the benefit of air conditioning. Nestlé adopted an innovative
strategy and developed Chocostick, a liquid chocolate that is now very popular. Which
management function did Nestlé use to solve its problem?
a. planning
b. controlling
c. organiẔing
d. leading
12. What management function is being engaged when a manager is determining organiẔational
goals and the means for achieving them?
a. planning
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