Operations Management Stevenson 11th Edition TestBank A+
h h h h h h
Stevensonh-hOperationshManagementh-
11e,hISBNh0073525251hTablehofhContents
h
Chapterh01hIntroductionhtohOperationshManagementhChapte
rh02hCompetitiveness,hStrategy,handhProductivityhChapterh0
3hForecasting
Chapterh04hProducthandhServicehDesignhCh
apterh04ShReliability
Chapterh05hStrategichCapacityhPlanninghforhProductshandhServiceshCha
pterh05ShDecisionhTheory
Chapterh06hProcesshSelectionhandhFacilityhLayouthC
hapterh07hWorkhDesignhandhMeasurementhChapterh
07ShLearninghCurves
Chapterh08hLocationhPlanninghandhAnalysish
Chapterh08ShThehTransportationhModelhCh
apterh09hManagementhofhQualityhChapterh1
0hQualityhControl
Chapterh10ShAcceptancehSampling
Chapterh11hAggregatehPlanninghandhMasterhSchedulinghCha
pterh12hMRPhandhERP
Chapterh13hInventoryhManagementhChapte
rh14hJIThandhLeanhOperationshChapterh14Sh
Maintenance
Chapterh15hSupplyhChainhManagementhCha
pterh16hScheduling
Chapterh17hProjecthManagement
,Chapterh18hManagementhofhWaitinghLinesh
Chapterh19hLinearhProgramming
Chapter 01 Introduction to Operations Management
h h h h h
Student:
1. Operationshmanagersharehresponsiblehforhassessinghconsumerhwantshandhneedshandhsellinghandh
promotinghthehorganization'shgoodshorhservices.
True False
2. Often,hthehcollectivehsuccesshorhfailurehofhcompanies'hoperationshfunctionshwillhimpacththeha
bilityhofhahnationhtohcompetehwithhotherhnations.
True False
3. Companieshareheitherhproducinghgoodshorhdeliveringhservices.hThishmeanshthathonlyhonehofhtheht
wohtypeshofhoperationshmanagementhstrategiesharehused.
True False
4. Operations,hmarketing,handhfinancehfunctionhindependentlyhofheachhotherhinhmosth
organizations.
True False
5. Thehgreaterhthehdegreehofhcustomerhinvolvement,hthehmorehchallenginghthehdesignhandh
managementhofhoperations.
True False
,6. Goodshproducinghorganizationsharehnothinvolvedhinhservicehactivities.h
True False
7. Servicehoperationshrequirehadditionalhinventoryhbecausehofhthehunpredictabilityhofhconsumerh
demand.
True False
8. Thehvaluehofhoutputshishmeasuredhbyhthehpriceshcustomersharehwillinghtohpayhforhgoodshorhs
ervices.
True False
9. Thehusehofhmodelshwillhguaranteehthehbesthpossiblehdecisions.h
True False
10. Peoplehwhohworkhinhthehfieldhofhoperationshshouldhhavehskillshthathincludehbothhknowledgeha
ndhpeoplehskills.
True False
11. Assemblyhlineshachievedhproductivityhbuthaththehexpensehofhstandardhofhliving.h
True False
12. Thehoperationshmanagerhhashprimaryhresponsibilityhforhmakinghoperationshsystemhdesignh
decisions,hsuchhashsystemhcapacityhandhlocationhofhfacilities.
True False
13. Thehwordh"technology"hishusedhonlyhtohreferhtoh"informationhtechnology".h
True False
, 14. ‘Valuehadded'hbyhdefinitionhishalwayshahpositivehnumberhsinceh'added'himplieshincreases.h
True False
15. Servicehoftenhrequireshgreaterhlaborhcontent,hwhereashmanufacturinghishmorehcapitalhi
ntensive.
True False
16. Measurementhofhproductivityhinhservicehishmorehstraightforwardhthanhinhmanufacturinghsincehi
thishnothnecessaryhtohtakehintohaccounththehcosthofhmaterials.
True False
17. Special-
purposehtechnologyhishahcommonhwayhofhofferinghincreasedhcustomizationhinhmanufacturi
nghorhserviceshwithouthtakinghonhadditionalhlaborhcosts.
True False
18. Onehconcernhinhthehdesignhofhproductionhsystemshishthehdegreehofhstandardization.h
True False
19. Mosthpeoplehencounterhoperationshonlyhinhprofit-
makinghorganizations.hTrue False
20. Servicehinvolveshahmuchhhigherhdegreehofhcustomerhcontacththanhmanufacturing.h
True False
21. Ahsystemshapproachhemphasizeshinterrelationshipshamonghsubsystems,hbuthitshmainhthemehisht
haththehwholehishgreaterhthanhthehsumhofhitshindividualhparts.
True False
h h h h h h
Stevensonh-hOperationshManagementh-
11e,hISBNh0073525251hTablehofhContents
h
Chapterh01hIntroductionhtohOperationshManagementhChapte
rh02hCompetitiveness,hStrategy,handhProductivityhChapterh0
3hForecasting
Chapterh04hProducthandhServicehDesignhCh
apterh04ShReliability
Chapterh05hStrategichCapacityhPlanninghforhProductshandhServiceshCha
pterh05ShDecisionhTheory
Chapterh06hProcesshSelectionhandhFacilityhLayouthC
hapterh07hWorkhDesignhandhMeasurementhChapterh
07ShLearninghCurves
Chapterh08hLocationhPlanninghandhAnalysish
Chapterh08ShThehTransportationhModelhCh
apterh09hManagementhofhQualityhChapterh1
0hQualityhControl
Chapterh10ShAcceptancehSampling
Chapterh11hAggregatehPlanninghandhMasterhSchedulinghCha
pterh12hMRPhandhERP
Chapterh13hInventoryhManagementhChapte
rh14hJIThandhLeanhOperationshChapterh14Sh
Maintenance
Chapterh15hSupplyhChainhManagementhCha
pterh16hScheduling
Chapterh17hProjecthManagement
,Chapterh18hManagementhofhWaitinghLinesh
Chapterh19hLinearhProgramming
Chapter 01 Introduction to Operations Management
h h h h h
Student:
1. Operationshmanagersharehresponsiblehforhassessinghconsumerhwantshandhneedshandhsellinghandh
promotinghthehorganization'shgoodshorhservices.
True False
2. Often,hthehcollectivehsuccesshorhfailurehofhcompanies'hoperationshfunctionshwillhimpacththeha
bilityhofhahnationhtohcompetehwithhotherhnations.
True False
3. Companieshareheitherhproducinghgoodshorhdeliveringhservices.hThishmeanshthathonlyhonehofhtheht
wohtypeshofhoperationshmanagementhstrategiesharehused.
True False
4. Operations,hmarketing,handhfinancehfunctionhindependentlyhofheachhotherhinhmosth
organizations.
True False
5. Thehgreaterhthehdegreehofhcustomerhinvolvement,hthehmorehchallenginghthehdesignhandh
managementhofhoperations.
True False
,6. Goodshproducinghorganizationsharehnothinvolvedhinhservicehactivities.h
True False
7. Servicehoperationshrequirehadditionalhinventoryhbecausehofhthehunpredictabilityhofhconsumerh
demand.
True False
8. Thehvaluehofhoutputshishmeasuredhbyhthehpriceshcustomersharehwillinghtohpayhforhgoodshorhs
ervices.
True False
9. Thehusehofhmodelshwillhguaranteehthehbesthpossiblehdecisions.h
True False
10. Peoplehwhohworkhinhthehfieldhofhoperationshshouldhhavehskillshthathincludehbothhknowledgeha
ndhpeoplehskills.
True False
11. Assemblyhlineshachievedhproductivityhbuthaththehexpensehofhstandardhofhliving.h
True False
12. Thehoperationshmanagerhhashprimaryhresponsibilityhforhmakinghoperationshsystemhdesignh
decisions,hsuchhashsystemhcapacityhandhlocationhofhfacilities.
True False
13. Thehwordh"technology"hishusedhonlyhtohreferhtoh"informationhtechnology".h
True False
, 14. ‘Valuehadded'hbyhdefinitionhishalwayshahpositivehnumberhsinceh'added'himplieshincreases.h
True False
15. Servicehoftenhrequireshgreaterhlaborhcontent,hwhereashmanufacturinghishmorehcapitalhi
ntensive.
True False
16. Measurementhofhproductivityhinhservicehishmorehstraightforwardhthanhinhmanufacturinghsincehi
thishnothnecessaryhtohtakehintohaccounththehcosthofhmaterials.
True False
17. Special-
purposehtechnologyhishahcommonhwayhofhofferinghincreasedhcustomizationhinhmanufacturi
nghorhserviceshwithouthtakinghonhadditionalhlaborhcosts.
True False
18. Onehconcernhinhthehdesignhofhproductionhsystemshishthehdegreehofhstandardization.h
True False
19. Mosthpeoplehencounterhoperationshonlyhinhprofit-
makinghorganizations.hTrue False
20. Servicehinvolveshahmuchhhigherhdegreehofhcustomerhcontacththanhmanufacturing.h
True False
21. Ahsystemshapproachhemphasizeshinterrelationshipshamonghsubsystems,hbuthitshmainhthemehisht
haththehwholehishgreaterhthanhthehsumhofhitshindividualhparts.
True False
