CLEET CERTIFICATION 2024
TEST PHASE 1
ANSWER ALL QUESTIONS IN THIS SECTION
QUESTION 1
Is rolling up a long sleeved shirt an acceptable adjustment to a uniform if not
authorized? - ANSWERS-No.
QUESTION 2
Maintaining a good physical appearance means; - ANSWERS-Being well
groomed.
QUESTION 3
Maintaining a professional work area means: - ANSWERS-Keeping desks and
counters clean and organized.
QUESTION 4
How should you respond to people who try to use their friendship with you? -
ANSWERS-Be fair.
END OF
PAGE 1
, CLEET CERTIFICATION 2024
TEST PHASE 1
QUESTION 5
Which of the following words does NOT describe a guideline for communicating
with people? - ANSWERS-Aggressive.
QUESTION 6
How should you speak to communicate across language barriers? - ANSWERS-
Clearly and slowly.
QUESTION 7
Which of the following words does NOT represent a guideline for communicating
across language barriers? - ANSWERS-Shout.
QUESTION 8
How can you maintain your professionalism when communicating with the media?
- ANSWERS-Be pleasant at all times.
END OF
PAGE 2
, CLEET CERTIFICATION 2024
TEST PHASE 1
QUESTION 9
What is the proper response to a request to answer questions from the media? -
ANSWERS-Refer media representatives to your supervisor.
QUESTION 10
In addition to being understanding when making a court appearance, you should
also be: - ANSWERS-Yourself.
QUESTION 11
What is one way of maintaining your credibility during a court appearance? -
ANSWERS-Project a professional image.
QUESTION 12
When finishing an emergency call, should you hang up the telephone first? -
ANSWERS-No.
END OF
PAGE 3
TEST PHASE 1
ANSWER ALL QUESTIONS IN THIS SECTION
QUESTION 1
Is rolling up a long sleeved shirt an acceptable adjustment to a uniform if not
authorized? - ANSWERS-No.
QUESTION 2
Maintaining a good physical appearance means; - ANSWERS-Being well
groomed.
QUESTION 3
Maintaining a professional work area means: - ANSWERS-Keeping desks and
counters clean and organized.
QUESTION 4
How should you respond to people who try to use their friendship with you? -
ANSWERS-Be fair.
END OF
PAGE 1
, CLEET CERTIFICATION 2024
TEST PHASE 1
QUESTION 5
Which of the following words does NOT describe a guideline for communicating
with people? - ANSWERS-Aggressive.
QUESTION 6
How should you speak to communicate across language barriers? - ANSWERS-
Clearly and slowly.
QUESTION 7
Which of the following words does NOT represent a guideline for communicating
across language barriers? - ANSWERS-Shout.
QUESTION 8
How can you maintain your professionalism when communicating with the media?
- ANSWERS-Be pleasant at all times.
END OF
PAGE 2
, CLEET CERTIFICATION 2024
TEST PHASE 1
QUESTION 9
What is the proper response to a request to answer questions from the media? -
ANSWERS-Refer media representatives to your supervisor.
QUESTION 10
In addition to being understanding when making a court appearance, you should
also be: - ANSWERS-Yourself.
QUESTION 11
What is one way of maintaining your credibility during a court appearance? -
ANSWERS-Project a professional image.
QUESTION 12
When finishing an emergency call, should you hang up the telephone first? -
ANSWERS-No.
END OF
PAGE 3
