transference - ANS-Freud. the process by which a client begins to assign feelings to the social
worker such as a romantic one, that is not within the context of the therapeutic relationship.
countertransference - ANS-Freud. when the social worker brings their own issues and feelings to
the therapeutic relationship.
Maslow's Hierarchy of Needs - ANS-clients are motivated to meet certain needs. Pyramid is divided
into categories of basic (or deficiency) needs and growth (or self-actualization) needs.
deficiency needs (Maslow's Hierarchy) - ANS-physiological, safety, social and esteem needs
Self-actualization - ANS-highest on Hierarchy of needs. Stems from a place of growth rather than
deficiency.
social workers consider referring client for services - ANS-refer clients to other professionals when
the other professionals' specialized knowledge or expertise is needed to serve clients fully or when
social workers believe that they are not being effective or making reasonable profess with clients
and additional services is required.
collateral contact - ANS-is a source of information that is knowledgeable about the client's situation
and serves to support or corroborate information provided by a client. Communication with a
collateral contact may be made in person, over the telephone, or by mail. Occurs during
assessment stage.
assessment stage - ANS-a client is the source of providing essential information upon which to
define the problem and solutions
Engagement stage - ANS-First stage of problem-solving process where sw meets clt., establishes the
clt's rationale for seeking help and begins to establish rapport.
,planning stage - ANS-goals are developed to help the client move toward their preferred lifestyle.
intervention stage - ANS-client and sw work together to help the client make progress towards
goals and objectives
Generalist Intervention Model (GIM) - ANS-engagement, assessment, planning, implementation,
eval., termination, follow up
formative evaluation - ANS-typically assessed during their development or early implementation to
provide information about how best to revise and modify for improvement. This type of evaluation
often is helpful for pilot projects and new programs, but can be used for progress monitoring of
ongoing programs
Summative evaluation - ANS-Occurs at the end of services and provide an overall description of
their effectiveness. It examines outcomes to determine whether objectives were met. Enables
decisions to be made regarding future service directions that cannot be made during
implementation. (Cost-benefit analyses)
needs assessment - ANS-a systematic process for determining and addressing needs, or "gaps"
between current conditions and desired conditions or "wants". The discrepancy between the
current condition and wanted condition must be measured to appropriately identify the need.
cost-benefit analysis - ANS-seek to measure the financial gain of a program against its costs. Used
to determine options that provide the best approach to achieve benefits while preserving savings
self-disclosure - ANS-when a therapist shares their own personal views or experience with a client
with the purpose of improving the client's emotional or mental state. Counselors must be very
careful when using this. Otherwise the session can become more about the counselor than the
client, and that does not serve the clients' needs.
interactionist - ANS-a theoretical perspective that derives social processes from human interaction.
It is the study of how individuals shape society and are shaped by society through meaning that
arises in interactions
, role theory - ANS-views day-to-day social bx as indivs. carrying out their defined roles
structural-functional perspective - ANS-sees society as a complex system whose parts work together
to promote solidarity and stability. It asserts that our lives are guided by social structures, which
are relatively stable patterns of social behavior
strengths-based perspective - ANS-focuses on understanding clients on the basis of their strengths
and resources
ecological perspective - ANS-is an approach to social work practice that addresses the complex
transactions between people and their environment. focus of intervention is the interface b/w a
client and a client's environment.
formal steps in ethical-problem solving - ANS-1. ID ethical standards relevant to the situation
2. determining whether a dilemma exists
3. weighing ethical issues
4. suggesting modifications
5. implementing modifications
6. monitoring for new dilemmas.
precrisis - ANS-acknowledging that a threat is real can assist clts to determine how best to protect
themselves and prepare for changes in the status quo
crisis - ANS-a crisis can be short or long in duration and the goal for clts. is to meet their need
while navigating thru the unfolding events.
postcrisis - ANS-eventually the crisis will end and recovery will begin, with the aim being to return
to a precrisis state with new coping skills and strategies for preventing reoccurences if possible
gender role theory - ANS-posits that gender differences in bx and personality characteristics are
socially constructed and the product of socialization experiences.