Test Bank For Operations and Supply Chain Management, 17th Edition by F. Robert Jacobs All Chapters 1 - 22 LATEST

SOLUTION MANUAL
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Operations and Supply Chain Management, 17th Edition
G G G G G G G




by F. Robert Jacobs and Richard Chase
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Chapters 1 - 22 | Complete
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1-1

, • TABLE OF CONTENTS
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ChapterG1:GIntroduction

ChapterG2:GStrategy

ChapterG3:GDesignGofGProductsGandGServices

ChapterG4:GProjects

ChapterG5:GStrategicGCapacityGManagement

ChapterG6:GLearningGCurves

ChapterG7:GManufacturingGProcesses

ChapterG8:GFacilityGLayout

ChapterG9:GServiceGProcesses

ChapterG10:GWaitingGLineGAnalysisGandGSimulation

ChapterG11:GProcessGDesignGandGAnalysis

ChapterG12:GQualityGManagement

ChapterG13:GStatisticalGQualityGControl

ChapterG14:GLeanGSupplyGChains

ChapterG15:GLogisticsGandGDistributionGManagement

ChapterG16:GGlobalGSourcingGandGProcurement

ChapterG17:GTheGInternetGofGThingsGandGERP

ChapterG18:GForecasting

ChapterG19:GSalesGandGOperationsGPlanning

ChapterG20:GInventoryGManagement

ChapterG21:GMaterialGRequirementsGPlanning

ChapterG22:GWorkcenterGScheduling


1-2

,CHAPTER 1 G




OPERATIONS AND SUPPLY CHAIN MANAGEMENT
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DiscussionGQuestions
1. UsingGExhibitG1.3GasGaGmodel,GdescribeGtheGsource-make-deliver-
returnGrelationshipsGinGtheGfollowingGsystems:

a. AnGairline
Source:G AircraftGmanufacturer,Gin-flightGfood,GrepairGparts,GcomputerGsystems
Make:GAircraftGandGflightGcrewGscheduling,GgroundGservicesGprovidedGatGairports,Gairc
raftGmaintenanceGandGrepair
Deliver:GOutboundGandGarrivingGpassengerGservice,GbaggageGhandlingG
Return:GResolveGanyGpost-
serviceGissuesGsuchGasGlostGorGdamagedGluggage

b. AnGautomobileGmanufacturer
Source:G SuppliersGofGcomponentsGandGrawGmaterials
Make:GManufacturingGofGvehiclesGandGcomponentsGorGsubassembliesGtoGbeGsoldGasGspa
reGparts
Deliver:GDeliveryGtoGandGsalesGfromGdealerships,GdeliveryGofGspareGpartsGtoGtheGwhole
saleGsystem
Return:G WarrantyGandGrecallGrepairs,Gtrade-ins

c. AGhospital
Source:GMedicalGsupplies,GcleaningGservices,GdisposalGservices,GfoodGservices,GqualifiedG
personnel
Make:G InpatientGrooms,GoutpatientGclinics,GemergencyGroom,GoperatingGrooms
Deliver:GSchedulingGpatients,GprovidingGtreatment,GambulanceGservice,GfamilyGcounsel
ingGReturn:GBillingGerrors,GfollowGupGvisits

d. AnGinsuranceGcompany
Source:G SuppliesGneededGforGtheGoffice,Gunderwriters,GlegalGauthorityGtoGoperate




1-3

, Make:GEstablishGpolicyGguidelinesGandGpricing,GfieldGagent/representativeGandGfacilit
yGnetwork,GdevelopGInternetGserviceGcapabilities,GestablishGpreferredGvehicleGrepairGs
erviceGnetwork
Deliver:GMeetGwithGandGadviseGclients,GwriteGpolicies,GprocessGandGpayGclai
msGReturn:G refundGofGoverpayments


2. DefineGtheGserviceGpackageGofGyourGcollegeGorGuniversity.GWhatGisGitsGstrongestGelement?GW
hatGisGitsGweakestGone?

TheGcategoriesGwithGexamplesGare:
SupportingGfacilityG-
Glocation,Gbuildings,Glabs,GparkingGFacilitatingGgoodsG–

GclassGschedules,Gcomputers,Gbooks,Gchalk

ExplicitGservicesG–
GclassesGwithGqualifiedGinstructors,GplacementGofficesGImplicitGservic

esG–GstatusGandGreputationG(e.g.,GIvyGLeagueGschools)

AtGIndianaGUniversityGandGtheGUniversityGofGSouthernGCalifornia,GamongGtheirGstrongestGel
ementsGareGtheirGbusinessGschoolsGandGtheirGOperationsGManagementGprogramsG(ofGcourse
).GBothGalsoGhaveGveryGdedicatedGalumniGnetworks.GAGweakGelementGofGIndianaGUniversityGi
sGitsGweakGfootballGprogram;GforGUSC,GweakGelementsGareGon-campusGparkingGandGhousing.

3. WhatGserviceGindustryGhasGimpressedGyouGtheGmostGwithGitsGinnovativeness?

OurGvoteGgoesGtoGcruiseGlinesGwhichGhaveGintroducedGsuchGonboardGinnovationsGasGwaveGm
achinesGforGbellyGboardingGandGrockGclimbingGwalls,GasGwellGasGallGsortsGofGotherGamenitiesG
toGkeepGcruisersGinvolved.G TheGindustryGisGdoingGrecordGbusinessGasGwell.

SomeGofGtheGstandoutGcompaniesGinGlessGinnovativeGindustriesGareGBankGofGAmericaG(hasGaGfo
rmalizedGresearchGprogramGtoGtryGoutGnewGcustomerGservices/amenitiesGsuchGasGvideoGscree
nsGinGnextGtoGtellerGlines),GIntuitG(e.g.,GputtingGQuickenGmoneyGmanagementGsoftwareGonline),G
Ikea,GJetBlueGAirlines,GandGProgressiveGInsuranceG(discussedGlaterGinGtheGbook).

4. WhatGisGproduct-serviceGbundlingGandGwhatGareGtheGbenefitsGtoGcustomers?

Product-serviceGbundlingGisGaddingGValue-
addedGservicesGtoGaGfirm’sGproductGofferingsGtoGcreateGmoreGvalueGforGtheGcustomer.GThisGpro
videsGbenefitsGinGtwoGareas.GFirst,GthisGdifferentiatesGtheGorganizationGfromGtheGcompetition.G
Secondly,GtheseGservicesGtieGcustomersGtoGtheGorganizationGinGaGpositiveGway.GAlternatively,Gb
undlingGcanGalsoGinvolveGaddingGproductsGtoGaGservice,GforGexample,GaddingGtheGsaleGofGconv
enienceGitemsGandGsnacksGatGaGhotel.

5. WhatGisGtheGdifferenceGbetweenGaGserviceGandGaGgood?

AGserviceGisGanGintangibleGprocessG(youGcan’tGholdGitGinGyourGhands),GwhileGaGgoodGisGtheGphy
sicalGoutputGofGaGprocess.

6. LookGatGtheGjobGpostingsGatGhttp://www.indeed.comGandGevaluateGtheGopportunitiesG
forGanGOSMGmajorGwithGseveralGyearsGofGexperience.


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