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Unit 2 - Business resources - P3 and M1

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BTEC Business Level 3 - Unit 2 Business resources - P3: Describe the main physical and technological resources required in the operation of a selected organisation. M1: Explain how the management of human, physical and technological resources can improve the performances of a selected organisation.

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Human resources

Financial Manager

As a finance Manager you are responsible
for financial planning and the analysis for
Tesco’s customer function. It involves
working with the business and finance
business partners on budgets and key driven and enthusiastic so that they can
analysis to support Tesco’s business deliver the best service they can possibly
decisions. provide.

Security Head office staff

Tesco’s Safety, Security and Resilience Tesco’s corporate headquarters includes
team supports the business by identifying, the CEO which is the main person that
assessing and prioritising risks within the supports the staff within the office and all
supermarket. The team supports the ideas and information go past him before
business by taking action once a risk is they are put forward to anyone external.
identified. However they use risk models The Head office staff come up with
to determine the probability and how the strategies and planning in which they can
incident has impacted the business. improve their business so the volume of
customers can increase.

Cashiers and tellers

Checkout clerks learn several cash
handling procedures, including paper
money, credit and gift cards, checks, and
coupons. Quite often, Tesco cashiers help
bag all the load and groceries that have
been purchased by the customers. This is
convenient for the customers because it
saves time and also provides good
customer service which means that it will
be very likely that the same customers will
come back to the store again due to the
Branch Managers services.

Branch Managers are the heart of the Cashiers are a big part of every branch of
stores. As it is their duty to put customers Tesco because of the quick and easy
first and by influencing and Inspiring the checking out for each customer. A lot of
colleagues around to deliver great people come to Tesco and purchase a
customer service. The role itself is all variety of products and due to cashiers
about motivating a large team to deliver they can purchase them within a few
complex tasks. A branch manager must be seconds and leave.

Connected book
 image
Catherine Richards, Rob Dransfield BTEC Level 3 National Business Student Book 2
Publisher: mei 2010 ISBN: 9781846906343 Edition: 3

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