ProStart 1 - Chapter 21
What does a POS machine do? - correct answer-Automatically sends orders to the kitchen
and bar from service stations
A charger is defined as - correct answer-A larger plate used during full-course dinners or to
dress up special events
When checking to see whether a guest is of legal age to drink alcohol, which is an
acceptable form of identification? - correct answer-Passport, driver's license, state ID card,
or military ID
This style of service is considered simple and inexpensive, but is not as frequently used -
correct answer-English
What knife is serrated and used to cut beef? - correct answer-Steak
Guests should be served in what order? - correct answer-Children first, then women, then
men, then the host
The floor manager in a traditional restaurant setting - correct answer-Supervises a team of
servers and is in charge of the shift
Suggestive selling involves - correct answer-Recommending additional or different items to a
guest
Which is not considered a cold beverage? - correct answer-Coffee
Which task would a server perform from a guest's left side? - correct answer-Serving solid
foods, including salad and bread
Who can serve alcohol? - correct answer-In general a server must be 21 years old to serve
alcohol
List the front-of-house employees - correct answer-Maitre d'hotel
Headwaiter
Captain
Front waiter
Apprentice
How can you avoid making mistakes when taking food orders? - correct answer-Include seat
and table numbers
Use a grid to write down the order
Use abbreviations standardized by management
Take and note temperatures for dishes cooked to order
Repeat order back to guests
What does a POS machine do? - correct answer-Automatically sends orders to the kitchen
and bar from service stations
A charger is defined as - correct answer-A larger plate used during full-course dinners or to
dress up special events
When checking to see whether a guest is of legal age to drink alcohol, which is an
acceptable form of identification? - correct answer-Passport, driver's license, state ID card,
or military ID
This style of service is considered simple and inexpensive, but is not as frequently used -
correct answer-English
What knife is serrated and used to cut beef? - correct answer-Steak
Guests should be served in what order? - correct answer-Children first, then women, then
men, then the host
The floor manager in a traditional restaurant setting - correct answer-Supervises a team of
servers and is in charge of the shift
Suggestive selling involves - correct answer-Recommending additional or different items to a
guest
Which is not considered a cold beverage? - correct answer-Coffee
Which task would a server perform from a guest's left side? - correct answer-Serving solid
foods, including salad and bread
Who can serve alcohol? - correct answer-In general a server must be 21 years old to serve
alcohol
List the front-of-house employees - correct answer-Maitre d'hotel
Headwaiter
Captain
Front waiter
Apprentice
How can you avoid making mistakes when taking food orders? - correct answer-Include seat
and table numbers
Use a grid to write down the order
Use abbreviations standardized by management
Take and note temperatures for dishes cooked to order
Repeat order back to guests
