ISDS 351 Exam 1 study guide with Complete Solutions

ISDS 351 Exam 1 study guide with Complete Solutions Why do managers need to understand IT? - Correct Answer ️️ -- Frame opportunities and threats for others to understand - Prioritize problems and evaluate solutions - Define IT policies that best meet organizational needs - make many decisions when implementing a new IT solution - gains in productivity - sustainable competitive advantage can be achieved from info gained through IT What is Information Technology? - Correct Answer ️️ -- All tools that capture, store, process, exchange, and use information - Includes: - Computer hardware - Software - Networks and related equipment - Databases IT infrastructure: - Correct Answer ️️ -Organization's defined set of IT hardware, software, and networks IT organization - Correct Answer ️️ -Staff of people to plan, implement, operate, and support IT Information systems - Correct Answer ️️ -Enable a firm to meet fundamental objectives Personal IT - Correct Answer ️️ -- Information systems that improve the productivity of individual users in performing stand-alone tasks - personal productivity software - Word processing, presentation, and spreadsheet software - Decision support system: - Employs analytic models to help users: - Gain insights into a problem situation - Examine alternative solutions - Recommend an appropriate course of action Group IT - Correct Answer ️️ -- Information systems that improve communications and support collaboration among members of a workgroup - Web conferencing: Uses IT to conduct meetings in which participants are connected via the Internet - Wiki: Web site that allows users to edit and change its content easily and rapidly - Electronic corporate directories: Used in large organizations to find the right person with whom to collaborate on an issue or opportunity Enterprise IT - Correct Answer ️️ -- Information systems used to define interactions among employees and/or with external customers, suppliers, and other business partners - Transaction processing system (TPS): Captures data from company transactions and other events - Updates the firm's records, which are maintained in electronic files or databases Enterprise systems - Correct Answer ️️ -- Support an organization's operation and planning functions - Enable the sharing of information across all business functions and all levels of management - Types - Enterprise resource planning (ERP) - Customer relationship management (CRM) - Product life cycle management (PLM) Interorganiziational Systems - Correct Answer ️️ -- Support the flow of data among organizations to achieve shared goals - Expedite the flow of materials, payments, and information - Organizations should agree on the nature and format of information to be exchanged - Compatible technologies must be used Critical responsibilities of managers associated with IT - Correct Answer ️️ -- Identifying appropriate opportunities to apply IT - Smoothing the way for its successful introduction and adoption - Mitigating its associated risks Identifying appropriate IT opportunities - Correct Answer ️️ -- Effective users maximize their value from IT investments that are aligned with the strategic needs of the organization - Opportunities must be evaluated against existing business needs - Managers must frame the opportunities for others to understand Smooth introduction and adoption of IT - Correct Answer ️️ -- Managers must overcome the resistance to change - Ensure that the new IT system is accepted and used throughout the organization - Three theories for change management - Change Management Continuum Model - Unified Theory of Acceptance and Use of Technology - Diffusion of Innovation Theory Change management continuum model - Correct Answer ️️ -- Describes key activities needed to build commitment for change - Offers a roadmap to guide management actions at each stage of introducing a new system Unified Theory of Acceptance and use of technology - Correct Answer ️️ -- Identifies key factors that directly determine a user's acceptance and usage of IT