Unit 19 – Developing Teams in Business
Name: James Tilley
1. Compare the diferent roles in the team
In this document you need to compare the diferent roles in the team. You need to base this on
your work experience placement.
Person and Role Main Dutes How the role compliments other roles
Jonathan Tilley Day to day running The director of the company has an extremely important
Owner/Director, HR, job to complete. He must use his expertse to run the
Finance business, completng the higher management tasks which
need to be completed, for example, creatng a balance
sheet and overall annual report. Furthermore, he gives the
other workers tasks to complete as well as mentoring them
in the roles in which they are trying to complete, if they do
not have the required skill set, or become stuck. In
additon, the director will act as the overall liaison between
other workers and themselves to help to keep all workers
in check as well as calming any situatons which arise.
James Tilley Planning Permission, As fnancial assistant, I needed to assist the fnance
Assistant in fnance, Writng and sending director in the tasks they set out. These tasks will vary from
customer Service, documents to accountng to identfying lost funds. This will help the
Planning customers. fnance director due to them not having to complete the
Modelled a property whole work load, and by delegatng the work, they are able
for a customer. to turn their atenton to more complex roles. Therefore,
the fnance assistant is helping the fnance manager in
their role.
The customer service role involves communicatng with
the customers, identfying the issues which they have
raised, and fnding a way to solve this problem. They will
liaise with the director to bring these issues to their
atenton, as well as then communicate the soluton with
the customers, and how their issues they have raised will
be solved. This is an important role as without the ability to
communicate with the customer, those who fnd a fault
will not recommend the company, due to their issues not
being dealt with, leading to more issues which can afect
the reputaton of the company. Furthermore, by making a
customer happy with the customer service they have
received, they may be willing to recommend or remake a
purchase in the future.
Name: James Tilley
1. Compare the diferent roles in the team
In this document you need to compare the diferent roles in the team. You need to base this on
your work experience placement.
Person and Role Main Dutes How the role compliments other roles
Jonathan Tilley Day to day running The director of the company has an extremely important
Owner/Director, HR, job to complete. He must use his expertse to run the
Finance business, completng the higher management tasks which
need to be completed, for example, creatng a balance
sheet and overall annual report. Furthermore, he gives the
other workers tasks to complete as well as mentoring them
in the roles in which they are trying to complete, if they do
not have the required skill set, or become stuck. In
additon, the director will act as the overall liaison between
other workers and themselves to help to keep all workers
in check as well as calming any situatons which arise.
James Tilley Planning Permission, As fnancial assistant, I needed to assist the fnance
Assistant in fnance, Writng and sending director in the tasks they set out. These tasks will vary from
customer Service, documents to accountng to identfying lost funds. This will help the
Planning customers. fnance director due to them not having to complete the
Modelled a property whole work load, and by delegatng the work, they are able
for a customer. to turn their atenton to more complex roles. Therefore,
the fnance assistant is helping the fnance manager in
their role.
The customer service role involves communicatng with
the customers, identfying the issues which they have
raised, and fnding a way to solve this problem. They will
liaise with the director to bring these issues to their
atenton, as well as then communicate the soluton with
the customers, and how their issues they have raised will
be solved. This is an important role as without the ability to
communicate with the customer, those who fnd a fault
will not recommend the company, due to their issues not
being dealt with, leading to more issues which can afect
the reputaton of the company. Furthermore, by making a
customer happy with the customer service they have
received, they may be willing to recommend or remake a
purchase in the future.
