, Chapter 01
Communicating in the Workplace
True / False Questions
1. Communication ranks at or near the top of the business skills needed for success.
True False
2. The importance of communication skills is the same at all levels of an organization.
True False
3. It is now more important for employees to have visual literacy than verbal literacy.
True False
4. Poor communication negatively affects big businesses, but not small businesses.
True False
5. The ability of people to quickly assess the emotions of those around them and adapt
their words, tone, and gestures accordingly is known as social intelligence.
True False
6. The ability to interact with data, see patterns in data, make data-based decisions,
and use data to design for desired outcomes is known as visual literacy.
True False
7. The widespread use of the Internet has increased companies' attention to social
responsibility.
True False
8. When two employees of a business communicate in order to complete a project, they
are engaging in internal-operational communication.
True False
1-1
Copyright © 2018 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
,9. Personal communication interferes with good business relationships and should be
prohibited in the workplace.
True False
10. The formal network refers to the main lines of operational communication in a
business.
True False
11. The grapevine, or the informal network of communication within an organization,
typically carries much less information than the formal communication network.
True False
12. The kind of communicating a business does is independent of the nature of the
business.
True False
13. The official culture and the actual culture in a company are exactly the same.
True False
14. The larger context for communication includes the moment in time in which the
communication is taking place; the customs, values, and language or the surrounding
culture; and the general business-economic climate.
True False
15. Internal audiences as well as external ones can occupy different professional roles
and therefore favor different kinds of content and language.
True False
16. Sensing a need for communication typically occurs at the recipient's end in the
business communication process.
True False
17. Solving a communication problem is typically a linear process.
True False
18. Interpreting a message is more than just extracting information from a message.
True False
1-2
Copyright © 2018 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
, 19. No two people have identical contexts or mental "filters."
True False
20. Bypassing is a communication problem that occurs when a sender and receiver
attach completely different meanings to the same words.
True False
Multiple Choice Questions
21. Which of the following statements about email is true?
A. Email came into existence during the
1950s.
B. Email has entirely replaced the need for phone
conversations.
C. Email is the primary form of oral
communication.
D. Email allows a communicator to reach out to only one person
at a time.
E. Email revolutionized business
communication.
22. The advent of new media has
A. increased the need for employees who have social
intelligence.
B. eliminated the need for traditional modes of communication such as face-to-face
conversations.
C. limited the demand for digital networking and virtual
collaboration.
D. increased the hierarchical nature of organizational
setups.
E. reduced the decision-making power of front-line
employees.
1-3
Copyright © 2018 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
Communicating in the Workplace
True / False Questions
1. Communication ranks at or near the top of the business skills needed for success.
True False
2. The importance of communication skills is the same at all levels of an organization.
True False
3. It is now more important for employees to have visual literacy than verbal literacy.
True False
4. Poor communication negatively affects big businesses, but not small businesses.
True False
5. The ability of people to quickly assess the emotions of those around them and adapt
their words, tone, and gestures accordingly is known as social intelligence.
True False
6. The ability to interact with data, see patterns in data, make data-based decisions,
and use data to design for desired outcomes is known as visual literacy.
True False
7. The widespread use of the Internet has increased companies' attention to social
responsibility.
True False
8. When two employees of a business communicate in order to complete a project, they
are engaging in internal-operational communication.
True False
1-1
Copyright © 2018 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
,9. Personal communication interferes with good business relationships and should be
prohibited in the workplace.
True False
10. The formal network refers to the main lines of operational communication in a
business.
True False
11. The grapevine, or the informal network of communication within an organization,
typically carries much less information than the formal communication network.
True False
12. The kind of communicating a business does is independent of the nature of the
business.
True False
13. The official culture and the actual culture in a company are exactly the same.
True False
14. The larger context for communication includes the moment in time in which the
communication is taking place; the customs, values, and language or the surrounding
culture; and the general business-economic climate.
True False
15. Internal audiences as well as external ones can occupy different professional roles
and therefore favor different kinds of content and language.
True False
16. Sensing a need for communication typically occurs at the recipient's end in the
business communication process.
True False
17. Solving a communication problem is typically a linear process.
True False
18. Interpreting a message is more than just extracting information from a message.
True False
1-2
Copyright © 2018 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
, 19. No two people have identical contexts or mental "filters."
True False
20. Bypassing is a communication problem that occurs when a sender and receiver
attach completely different meanings to the same words.
True False
Multiple Choice Questions
21. Which of the following statements about email is true?
A. Email came into existence during the
1950s.
B. Email has entirely replaced the need for phone
conversations.
C. Email is the primary form of oral
communication.
D. Email allows a communicator to reach out to only one person
at a time.
E. Email revolutionized business
communication.
22. The advent of new media has
A. increased the need for employees who have social
intelligence.
B. eliminated the need for traditional modes of communication such as face-to-face
conversations.
C. limited the demand for digital networking and virtual
collaboration.
D. increased the hierarchical nature of organizational
setups.
E. reduced the decision-making power of front-line
employees.
1-3
Copyright © 2018 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
