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Summary BTEC Business Unit 36 P3 M2

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Unit 36 Starting a Small Business P3 M2. Passed first time no resub.

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Lexi Thomas Unit 36 P3 M2

Skills Audit
Identify three ways you
Requirements to My strengths and My weaknesses, lack could improve on your
Skill run my business previous of experience and/or skills gap, which method
successfully experience skill gaps would be best and why?
Timeframe?
Technical/operational To run the coffee shop In regard to the Due to the lack of The frst way I could
skills relating to my successfully, I would need operation of coffee experience in a coffee improve my lack of
product or service a high-end coffee making machines or barista shop environment, would experience in making and
machine with a qualifed or experience, I do not hinder me in the coffee serving coffees would be
previously experienced have any experience shop as I would not be to enter a training course
barista who can fully use in this department used to dealing with to help improve my
the machine to make the due to only working in customers in this type of ability to provide
products that are desired. retail type job environment and making customers with quality
Additionally, I would take a positions. This is not various types of coffees products and a fantastic
course to learn how to benefcial to the and extras that service as this would
make coffees correctly coffee shop as I would customers may ask for. greatly help the
from the machine in order have to attend Experience would help experience I offer
to be able to make them training courses or my overall service when customers in the coffee
myself in addition to two gain experience in working at the coffee shop. Being fully trained
other staff members. other coffee shops shop to run more in customer service in a
Without knowing how to prior to the opening efficiently and in turn be hospitality
use this coffee machine so that I am more successful so position would better the
would result in poor comprehensive in without this, I would need environment I provide to
customer service and making coffees from a to attend training courses customers and help to
elongated waiting times for large machine to be able to attain this retain their satisfaction.
customers. efficiently. experience and The second way I could
knowledge which could improve my skills gap in
Additionally, I would need I have a good be costly and timely and waitressing would be to
to be able to use knowledge of could be used to focus on attain a part time job at a
technology fairly well when technology and other areas of opening popular coffee shop with
managing the accounts of computer skills due to the coffee shop. I would high-end machines to
the business, paying staff studying GCSE ICT for need the training to attain experience working
correctly, managing the two years and a single become a highly helpful in a busy coffee shop as
shops website and BTEC in ICT over two barista position and be this could help me greatly
marketing strategies as years at college, efficient at making drinks in the future to learn how

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