MGT103 Chapter 6 Exam Questions with Correct Answers

MGT103 Chapter 6 Exam Questions with Correct Answers 1. _____ is the degree to which the overall task of the organization is broken down and divided into smaller componentparts. a. Job specialization b. Job enrichment c. Job rotation d. Job enlargement e. Task identity - ANSWER a 2. One of the benefits of job specialization is that it a. makes employees proficient at a task. b. significantly increases employee satisfaction. c. offers new challenges and stimulation to the workers. d. decreases boredom and absenteeism among workers. e. eliminates job monotony and fatigue. - ANSWER a 3. One of the disadvantages of job specialization is that it a. increases the transfer time between tasks. b. makes it difficult to develop specialized equipment to assist with a job. c. does not help a worker become proficient at a task. d. does not offer challenges or stimulation to workers. e. requires workers to handle different tasks at a time. - ANSWER d 4. Which of the following is an advantage of job specialization? a. It decreases transfer time between tasks. b. It increases the level of employee satisfaction. c. It eliminates monotony and boredom. d. It provides stimulation and challenges to employees. e. It significantly reduces employee turnover rates. - ANSWER a 5. Jimmy owns an ice cream parlor. He designs a schedule for the different tasks the employees have to performing order to prevent monotony at work. According to the schedule, if an employee makes waffle cones on a day, he serves ice creams the next day and clears the tables on the day after that. Jimmy is using the _____ approach at his ice cream parlor. a. job enrichment b. job enlargement c. job rotation d. job deskilling e. job specialization - ANSWER c 6. _____ involves systematically moving employees from one job to another. a. Job enlargement b. Job rotation c. Job deskilling d. Job specialization e. Job enrichment - ANSWER b 7. In job _____, the jobs do not change, but instead workers move from job to job. a. rotation b. specialization c. enrichment d. deskilling e. enlargement - ANSWER a 8. Job _____ was developed as a limited approach specifically intended to increase the total number of tasks workers perform. As a result, all workers perform a wide variety of tasks, which presumably reduces the level of job dissatisfaction. a. enlargement b. rotation c. enrichment d. specialization e. deskilling - ANSWER a 9. Which of the following would require continually adding new tasks and challenges as part of the job design? a. Job enlargement b. Job specialization c. Job rotation d. Job enrichment e. Job deskilling - ANSWER d 10. Job _____ attempts to increase both the number of tasks a worker does and the control the worker has over the job. a. deskilling b. enrichment c. specialization d. rotation e. entropy - ANSWER b 11. Job enrichment a. does not increase the number of tasks that workers perform. b. requires the organization to be highly centralized. c. requires delegation of authority. d. requires workers to perform a single task. e. involves workers moving from job to job in a predetermined manner. - ANSWER c 12. According to the job characteristics approach, task identity is a. the number of things a person does in a job. b. the extent to which a worker does a complete portion of the total job. c. the extent to which a worker knows how well the job is being performed. d. the perceived importance of the task. e. the degree of control a worker has over how the work is performed. - ANSWER b 13. In the context of the job characteristics approach, skill variety refers to the a. extent to which a worker knows how well the job is being performed. b. degree of control a worker has over how the work is performed. c. perceived importance of a task. d. extent to which a worker does a complete or identifiable portion of the total job. e. number of things a person does in a job. - ANSWER e 14. Pete, a manager, embraces the job characteristics approach. Pete thinks that when his employees have more control over how their work is performed, they do better. Which characteristic is Pete emphasizing? a. feedback b. task identity c. task significance d. autonomy e. skill variety - ANSWER d