May 13,
BUSINESS DOCUMENTATION
2016
ASSIGNMENT TITLE: P7
STUDENT NAME MAHBUB RAHMAN
COURSE TITLE BUSINESS COMMUNICATIONS
UNIT TITLE UNIT 4
TEACHER NAME MISS JANA
SUBMISSION DEADLINE
, ASSIGNMENT TITLE P7
Table of Contents
Introduction............................................................................................................................ 2
Assessment Criteria – P7............................................................................................................ 2
Electronic Methods ................................................................................................................ 2
Non-electronic Methods ........................................................................................................ 4
MAHBUB RAHMAN 1
, ASSIGNMENT TITLE P7
Introduction
For this task, I am going to explain the different methods of communicating business
information in relation to the electronic and non-electronic methods. I will also give
examples for different types of audiences to give a better understanding.
Assessment Criteria – P7
Electronic Methods
Electronic methods of communication require the use of electricity in order for the message
to be sent and/or received. This does not always require face-to-face communication
(except for video conferences) or much physical action, and can usually be used on a global
scale. Advancements in technology have allowed for there to be many different types of
electronic methods of communication.
Email is one electronic method of communication, and is also considered to be a written
form of communication. Email is used to send messages using the internet, and requires an
e-mail account, which can be seen as a disadvantage. A clear advantage is that it is a quick
form of communication, as it does not require physical interaction with others (although the
content may take time to produce, communicating the email itself is very quick). Email can
be used through a computer, a smartphone a tablet, and possibly other forms of
technology. Businesses usually use email to update staff of the events occurring within the
business, and they can also use it to contact clients. Email allows for the messages sent to
be saved and stored in the email, so a record is kept. One problem with email is that it can
be hacked, disrupting the whole system of communication within a business. Also, the
internet may not always be accessible to people. Another thing is that the information in an
email can be misinterpreted, due to the lack of physical interaction, which would allow us to
interpret things such as body language.
Phones are also an electronic method of communication, whether it is a smartphone or a
standard mobile phone. Smartphones can be used to communicate in multiple ways
(through email, social media, calling, texting etc.) This paragraph will focus on mobile
phones, as smartphones apply to many different methods. Mobile phones allow for people
to interpret the information sender’s voice (tone, pitch, volume and other things) which
help to give a better understanding of the information. For example, someone may sound
relaxed when speaking to someone, implying that the information being told is not very
important. Alternatively, a client may sound angry when talking to a member of staff over
the phone, implying that what is being told is serious and important, and that the client isn’t
happy with the service of the business. Mobile phones allow for communication over long
distances, and also allows for people to communicate quickly. Information can be
communicated immediately, and a response can be given immediately. A problem with this
is that both the sender and receiver of the information must have a phone, and also have
phone service available (phone signal).
MAHBUB RAHMAN 2
BUSINESS DOCUMENTATION
2016
ASSIGNMENT TITLE: P7
STUDENT NAME MAHBUB RAHMAN
COURSE TITLE BUSINESS COMMUNICATIONS
UNIT TITLE UNIT 4
TEACHER NAME MISS JANA
SUBMISSION DEADLINE
, ASSIGNMENT TITLE P7
Table of Contents
Introduction............................................................................................................................ 2
Assessment Criteria – P7............................................................................................................ 2
Electronic Methods ................................................................................................................ 2
Non-electronic Methods ........................................................................................................ 4
MAHBUB RAHMAN 1
, ASSIGNMENT TITLE P7
Introduction
For this task, I am going to explain the different methods of communicating business
information in relation to the electronic and non-electronic methods. I will also give
examples for different types of audiences to give a better understanding.
Assessment Criteria – P7
Electronic Methods
Electronic methods of communication require the use of electricity in order for the message
to be sent and/or received. This does not always require face-to-face communication
(except for video conferences) or much physical action, and can usually be used on a global
scale. Advancements in technology have allowed for there to be many different types of
electronic methods of communication.
Email is one electronic method of communication, and is also considered to be a written
form of communication. Email is used to send messages using the internet, and requires an
e-mail account, which can be seen as a disadvantage. A clear advantage is that it is a quick
form of communication, as it does not require physical interaction with others (although the
content may take time to produce, communicating the email itself is very quick). Email can
be used through a computer, a smartphone a tablet, and possibly other forms of
technology. Businesses usually use email to update staff of the events occurring within the
business, and they can also use it to contact clients. Email allows for the messages sent to
be saved and stored in the email, so a record is kept. One problem with email is that it can
be hacked, disrupting the whole system of communication within a business. Also, the
internet may not always be accessible to people. Another thing is that the information in an
email can be misinterpreted, due to the lack of physical interaction, which would allow us to
interpret things such as body language.
Phones are also an electronic method of communication, whether it is a smartphone or a
standard mobile phone. Smartphones can be used to communicate in multiple ways
(through email, social media, calling, texting etc.) This paragraph will focus on mobile
phones, as smartphones apply to many different methods. Mobile phones allow for people
to interpret the information sender’s voice (tone, pitch, volume and other things) which
help to give a better understanding of the information. For example, someone may sound
relaxed when speaking to someone, implying that the information being told is not very
important. Alternatively, a client may sound angry when talking to a member of staff over
the phone, implying that what is being told is serious and important, and that the client isn’t
happy with the service of the business. Mobile phones allow for communication over long
distances, and also allows for people to communicate quickly. Information can be
communicated immediately, and a response can be given immediately. A problem with this
is that both the sender and receiver of the information must have a phone, and also have
phone service available (phone signal).
MAHBUB RAHMAN 2
