CRCR Unit 2 (2.1 - 2.7) Pre-Service - Financial Care Exam 2023

CRCR Unit 2 (2.1 - 2.7) Pre-Service - Financial Care Exam 2023 Time-of-Service collection steps (The Program) - ANS-1. Begin interview with a simple greeting to the patient. 2. Provide your name and explain why you are meeting at this time. 3. Treat the patient with respect and dignity trying to develop a rapport. 4. Inquire if the timing of the visit represents an acceptable time to talk about financial matters. 5. Assume the patient may not understand how insurance works & how hospitals charge for services. Be prepared to explain how you determined what the patient owes & be prepared to show the calculations. 6. Once the patient understand how you arrived at the amount due, simply as for the payment in full. 7. When receive payment, process it according to your hospital's receipting rules and provide a detailed receipt to the patient. Acute Healthcare Facility - what types of patients are there? - ANS-Scheduled, unscheduled, and non-acute types Non-Acute Patient Types - ANS-Skilled nursing, hospice care,, home health services, durable medical equipment (DME), and clinic. Identify the different patient types and when to use each patient type - ANS-A. Scheduled - healthcare facility knows the patient is coming ahead of time, any non emergent clinical service. Can be registered ad inpatients outpatients,, or reoccurring / series patient types. B. Unscheduled - Many patients receive healthcare services that are not scheduled ahead of time. The types include: 1. Inpatients or urgent patients 2. Outpatients or walk-in patients 3. Emergency patients 4. Observation patients 5. Newborns C. Non-Acute - services available to patients which are not normally provided in an acute hospital setting. 1. Skilled nursing 2. Hospice care 3. Home health services 4. Durable medical equipment (DME) 5. Clinic Continues...