Tuesday 4 June 2019 – Afternoon
GCSE (9–1) Business
J204/02 Business 2: operations, finance and influences on
business
Time allowed: 1 hour 30 minutes
* 7 7 0 4 3 8 1 4 4 9 *
You may use:
• a calculator
* J 2 0 4 0 2 *
Please write clearly in black ink. Do not write in the barcodes.
Centre number Candidate number
First name(s) �
Last name �
INSTRUCTIONS
• Use black ink.
• Sections A and B: answer all the questions.
• Write your answer to each question in the space provided.
• Additional paper may be used if necessary, but you must clearly show your candidate
number, centre number and question number(s).
INFORMATION
• The total mark for this paper is 80.
• The marks for each question are shown in brackets [ ].
• Quality of extended response will be assessed in questions marked with an asterisk (*).
• This document consists of 20 pages.
© OCR 2019 [603/0295/1] OCR is an exempt Charity
DC (ST/CT) 178066/5 Turn over
, 2
SECTION A
Answer all the questions.
1 A customer comes into a travel agency to book a holiday to Australia. An assistant serves the
customer.
Which of the following is this an example of?
A Face to face selling
B International branding
C Sales promotion
D Telesales
Your answer [1]
2 Taj is a finance assistant. He works in a secondary school.
Which one of the following tasks would be done by Taj?
A Creating educational resources
B Keeping the school website up to date
C Producing reports on the school’s GCSE results
D Providing financial data on school energy usage
Your answer [1]
3 Consumer law requires shops to sell goods which are:
A environmentally friendly
B of satisfactory quality
C reasonably priced
D unique
Your answer [1]
© OCR 2019
, 3
4 Choosing which supplier to use is a:
A marketing decision
B pricing decision
C procurement decision
D sales decision
Your answer [1]
5 Financial data for Pluck and Grow Ltd in 2018 is shown below.
Total revenue £68 000
Total labour costs £26 000
Total material costs £16 000
Other costs £10 000
In 2018 Pluck and Grow Ltd made:
A a loss of £52 000
B a loss of £42 000
C a profit of £16 000
D a profit of £26 000
Your answer [1]
6 A supermarket decides to extend its opening hours.
The supermarket is likely to need:
A a longer supply chain
B fewer staff
C lower quality products
D reliable suppliers
Your answer [1]
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